I just wanted to inform you about an unpleasant experience that we had at Isola Bella in Knysna. We booked a reservation thru Expedia and Marisa Murphy the owner/hostess of Isola Bella failed to honor our reservation despite the fact that we had full paperwork for the reservation. We had a four night reservation from Dec. 26-30th and admittedly received a good price. A cursory view of the internet quickly led us to realize that she had turned around and resold our room at a higher rate. So basically, we were left out on the street at 9:30pm on Dec. 26th without a room. Her dishonesty and greed was absolutely appaling. To top it off, she was upset that we interrupted her while she was at dinner. Cher at Leisure Isle Lodge down the street was nice enough to take us in. I must say that Leisure Isle was an absolute find...beautiful rooms, great service and amazing food. I cannot say enough about how nice they were to us in a time of such need.
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