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“Beware of this place...greedy owner will cancel your reservation!!!!!”
Review of Isola Bella

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Isola Bella
Ranked #63 of 127 Knysna B&B and Inns
Reviewed January 17, 2007

I just wanted to inform you about an unpleasant experience that we had at Isola Bella in Knysna. We booked a reservation thru Expedia and Marisa Murphy the owner/hostess of Isola Bella failed to honor our reservation despite the fact that we had full paperwork for the reservation. We had a four night reservation from Dec. 26-30th and admittedly received a good price. A cursory view of the internet quickly led us to realize that she had turned around and resold our room at a higher rate. So basically, we were left out on the street at 9:30pm on Dec. 26th without a room. Her dishonesty and greed was absolutely appaling. To top it off, she was upset that we interrupted her while she was at dinner. Cher at Leisure Isle Lodge down the street was nice enough to take us in. I must say that Leisure Isle was an absolute find...beautiful rooms, great service and amazing food. I cannot say enough about how nice they were to us in a time of such need.

Stayed: January 2007
12  Thank SFJayhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
isolabella3, Owner at Isola Bella, responded to this reviewResponded November 3, 2009

Please know that I would never cancel your booking.This was a genuine error caused by an online booking system ( I no longer use it ). I rectified the situation by finding very good alternative accommodation. I apologised profusely and went to visit the guests the next day to ensure that they were ok.

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Reviews (83)
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67 - 73 of 83 reviews

Reviewed January 16, 2007

We stayed at Isola Bella for 2 nights in January 2007 and wished it could have been longer. What a wonderful place! With the exception of a very expensive safari lodge, this was probably our favorite lodging in South Africa. The rooms are beautiful and everthing is very tasteful and so fresh. We slept so well and the views every morning over the lagoon and the Knysna Heads were fabulous. I couldn't recommend Isola Bella and Marisa your charming hostess more highly. I would definitely stay here if I returned to this part of South Africa. Bravo!!

  • Stayed: January 2007, traveled as a couple
    • Value
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    • Business service (e.g., internet access)
1  Thank kwandwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2017
Google Translation

Room Tip: fragen, ob es ein Zimmer mit Aussicht auf die Bucht gibt
  • Stayed: July 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Braunis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAMarisa, Owner at Isola Bella, responded to this reviewResponded August 14, 2017

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Reviewed April 7, 2017
Google Translation

Room Tip: Keine Empfehlung.
  • Stayed: March 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank JOEDNO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2017 via mobile
Google Translation

Stayed: February 2017, traveled as a couple
Thank Reisende U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAMarisa, Owner at Isola Bella, responded to this reviewResponded February 6, 2017

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Reviewed November 30, 2016
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  • Stayed: November 2016, traveled as a couple
    • Value
    • Rooms
    • Service
Thank manuelag858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2016
Google Translation

  • Stayed: October 2016, traveled as a couple
    • Location
    • Rooms
    • Service
Thank car888blu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAMarisa, Owner at Isola Bella, responded to this reviewResponded November 10, 2016

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Additional Information about Isola Bella

Address: 21 Hart Road | Leisure Isle, Knysna 6571, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Hotel Style:
Ranked #63 of 127 B&Bs / Inns in Knysna
Price Range: $99 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isola Bella 3.5*
Number of rooms: 3
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