We were guests at Conrad Pezula for three nights towards the end of our trip to South Africa and truly enjoyed the experience. We stayed in a junior superior suite which was extremely spacious and attractively furnished.
Two memories from Pezula will last a lifetime - the trip down to Noetzie Beach where the Hotel set us up beds on the deserted sand with a delicious picnic, and then drinking coffee on the room balcony first thing each morning looking out across the golf course to the Ocean in absolute peace. The beach was key for us because the Hotel's pool and surrounding sunbed area is very small and, on the holiday weekend across which we stayed, this became very crowded.
As others have said service at the Conrad is not faultless and we too experienced our share of glitches. For example, despite the promised daily change the bed linen wasn't replaced once during our stay and turndown didn't ever show up before 930pm. The reception team were a bit amateur too - an agent checked us in simultaneously with another couple and then broadcast a group briefing on the Hotel's facilities across the desk which didn't really chime too well with us (or indeed with the 'Luxury of Being Yourself' branding that Conrad hotels have chosen for themselves). We also reported a broken floor lamp to Reception immediately after check-in but this went unfixed throughout the rest of our stay.
More positively, doorman Wayne had our bags into our room and our car parked in record time and Lizzie from the Cafe Z team did a great job describing the delicious breakfast menu to us - she's right that the parathas, lemon relish and yogurt are a great complement to a plate of baked beans!
We also tried dinner in Café Z one evening and although the service was hit-and-miss the food was fine. Portions were quite small and didn't represent great value compared to what's available at the Waterfront in Knysna, just a few minutes drive away.
At the end of the day none of the service failings impacted significantly on our enjoyment and we really enjoyed our stay. The Conrad Pezula is a great location just to kick back and relax and we'd recommend a visit here without hesitation.
- Official Description (provided by the hotel):
- Conrad Pezula delivers a whole new world of luxury and privacy in elegant African style. Situated in Knysna, just a 40-minute flight from Cape Town, it is known for its gourmet restaurant, award-winning spa, exquisite location and secluded beach. A wide choice of activities includes golf, tennis, horse riding, canoeing and hiking. Accommodation is in 78 stylish suites each with its own fireplace, balcony or patio and spacious bathroom, 5 two bedroom villas and the grand Pezula Castle. ... more less
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- Also Known As:
- Pezula Hotel Knysna