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“Didn't stay at the Hotel but...” 4 of 5 bubbles
Review of Conrad Pezula

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Conrad Pezula
Ranked #7 of 30 Hotels in Knysna
Certificate of Excellence
Sao Paulo, SP
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Didn't stay at the Hotel but...”
4 of 5 bubbles Reviewed May 25, 2011

Stayed at a Pezula Villa which overlooked the Ocean. The pezula villas are not part of the hotel as such but owned by individuals...however, it's all part of this big Pezula complex/ area...The place where the villas are located is now known as something else (mgmt change...and I know am not being very helpful with the info). Our villa was on the course with a beautiful view.
Anyway, about the hotel....the golf course was very good...some great holes. The food at the Golf dining area was not so good but nice view. The SPA was very very good. Been to many 5 star spa's but had the best massage ever from Lindie. The whole process from check in to leaving the spa was perfect - very friendly and helpful staff. The main areas of the hotel looked very nice.

  • Stayed March 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cloud2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 20, 2015
Dear cloud2014

Thank you for your review. We appreciate your feedback.

I am pleased to hear that you enjoyed your villa and treatments at our award winning spa.

We do hope we will have the opportunity to welcome you back to Conrad Pezula.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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748 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Pretoria, South Africa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 4, 2011

The VIP invitation from the Pink Loerie Mardi Gras to enjoy cocktails and canapés at Pezula’s Montrose Castle was the perfect ending to the day of the Royal wedding.
Guests met at 6pm at the 5-star Pezula Hotel & Spa and from the spectacular location we were able to catch glimpses of the sunset on the Knysna lagoon below while we were shuttled down to Noetzie Beach.

The cobbled path leading to the castle entrance was lit with candles and guests were greeted by smartly dressed hosts with trays of champagne. I can’t think of a nicer way to enter a castle!

Outside, on the veranda overlooking the beach, guests mingled and chatted while enjoying fresh oysters and delicious snacks and canapés with prawns, smoked salmon, beef, duck and other magnificently prepared and presented treats. These were plentiful, as was the wine and the chatter of the guests. Huge candelabras and open fires added to the romantic medieval feeling and also kept the evening chill comfortably at bay.

Surrounded by old stone castle walls, a sandy beach and the Indian Ocean, lush coastal vegetation indigenous to the area, a very starry night sky and, of course, beautiful LGBTI guests who had dressed appropriately for the occasion, made the evening more memorable and special. A right royal treat!

  • Stayed April 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PLOC2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 20, 2015
Dear PLOC2011

Thank you for you review and for choosing to stay at Conrad Pezula.

I am delighted to hear that you enjoyed the cocktails at our special castle.

We appreciate your feedback and look forward to welcoming you back.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 20, 2011

For the attention of the General Manager:

During December 2010, myself and my family had the pleasure of staying at your establishment. I am writing to commend you on the quality of your product and the outstanding level of service we received during what was a truly memorable visit.

As an experienced hotelier in five star properties, I rarely take holidays in hotels. However, my stay at Pezula Resort Hotel was a real treat and surely one of the best holidays myself and my family have experienced.

From the outstanding quality of care shown to customers to the prompt service delivery, your staff's professionalism was exemplary.

The staff members who particularly stood out for me were: Zola; Lizzie; Ayanda (Ace); Mandla and Liesl, from The Castle. All were exceptionally quick to pick up on guests' preferences and habits – not least my son's notorious preference for chocolate milkshake at breakfast!

Thank you once again for a truly enjoyable stay at what is a well managed product producing a truly South African hospitality experience.

Yours truly,

JDP

  • Stayed December 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JMDBP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 20, 2015
Dear JMDBP

Thank you for your review and for choosing to stay at Conrad Pezula.

We are proud to offer an excellent hospitality experience and appreciate your positive and encouraging comments.

We look forward to the pleasure of welcoming you back.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
knysna
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 17, 2011

I had the pleasure of spending my birthday with my daughter at Pezula Hotel for morning tea. However, we were treated to a delicious champagne breakfast instead. The service was excellent and Werner was awesome. Thank you so much!!!!

  • Stayed February 2011, traveled with family
    • 5 of 5 bubbles
      Service
Helpful?
Thank glynisfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 20, 2015
Dear glynisfish

Thank you for your review and for choosing to stay at Conrad Pezula.

I am delighted to hear that you had a special birthday with us and proud that you received excellent service.

We look forward to the pleasure of welcoming you back.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed January 15, 2011

Our two night stay at this hotel did not start well when after a long car journey we were shown to our slightly souless suite with beautiful bathroom and found a piece of dried up stale bread behind the bin by the bath. The bathrooms are really something with an abundance of fluffy towels but ours was not cleaned properly during our stay and toiletries were not replaced . Our friends in the next door suite had three oranges in there fruit bowl which when they turned over were rotten. The bar man was not trained properly and i had to point to a bottle to explain the Cognac i had ordered after dinner one night . When our after dinner tea and coffee arrived it was served with crisps and pea nuts and they then started hoovering a carpet close by - it was 10pm- so unable to continue our conversation we left. I had a massage in the spa which was very good but when I bade good bye to my masseuse she tried to flog me a product I did not want in a rather mechanical way.
The dinner menu in Zacharys restaraunt was quite pretentious and the description of the food was not matched by the taste of the food that arrived. The wine list is exceptional. One of the waitresses who served us was chewing gum.
The potential of this hotel is immense but they need to invest in more staff training for it to gain a truly international reputation.

Colin Randell
London

  • Stayed January 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank col1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 19, 2015
Dear col1958

Thank you for your review and for choosing to stay at Conrad Pezula.

We take every opportunity to learn from any mistakes we have made and please rest assured that we have noted your comments and will use your valuable feedback to make continuous improvements.

We do hope we will have the opportunity to welcome you back and restore your confidence in us.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver, b.c.
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 11, 2011

the staff are superb (always so gracious with a smile and happy to please). the conceirges are awesome! Try the breakfast buffet and order in your room. The spa is divine as are the well-appointed rooms. Love the bathroom and the king-sized beds. Definitely come to Kynsa and stay at pezula.

  • Stayed November 2010, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mizzjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 19, 2015
Dear mizzjoy

Thank you for your review and for choosing to stay at Conrad Pezula.

I will be sure to share your positive and encouraging comments with the team.

We look forward to the pleasure of welcoming you back on your return.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 6, 2011

From golf, horse riding, tennis to a relaxing spa everything is available is here. The walk and canoe to the castle beach is a must. Look out for the deals on the net. A superb relaxing resort. Everything you would expect from a 5 star resort

Stayed October 2010, traveled with family
Helpful?
Thank TTTT48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 19, 2015
Dear TTTT48

Thank you for your review and for choosing to stay at Conrad Pezula.

It was a pleasure having you with us and I am delighted to hear that you had an enjoyable and relaxing time at our resort.

We do hope we will have the opportunity to welcome you back.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Pezula

Property: Conrad Pezula
Address: Lagoon View Drive, Eastern Head | Pezula Estate, Knysna 6571, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Knysna
#1 Business Hotel in Knysna
#4 Family Hotel in Knysna
#6 Romantic Hotel in Knysna
#7 Luxury Hotel in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Conrad Pezula 5*
Number of rooms: 86
Official Description (provided by the hotel):
Conrad Pezula delivers a whole new world of luxury and privacy in elegant African style. Situated in Knysna, just a 40-minute flight from Cape Town, it is known for its gourmet restaurant, award-winning spa, exquisite location and secluded beach. A wide choice of activities includes golf, tennis, horse riding, canoeing and hiking. Accommodation is in 78 stylish suites each with its own fireplace, balcony or patio and spacious bathroom, 5 two bedroom villas and the grand Pezula Castle. ... more   less 
Reservation Options:
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Also Known As:
Pezula Hotel Knysna

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