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“Fabulous!” 5 of 5 bubbles
Review of Conrad Pezula

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Conrad Pezula
Ranked #7 of 30 Hotels in Knysna
Certificate of Excellence
London
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Fabulous!”
5 of 5 bubbles Reviewed October 6, 2007

Now this is a hotel!

We stayed here for a week as part of our honeymoon and it is superb! Lets not kid ourselves for the area this is a pricey hotel but you get what you pay for – first class service, superb suites and fabulous facilities.

The first encounter with the hotel set the scene for our whole stay. The reception staff and concierge were first class – some of the well known London hotels could take a few lessons – and before we knew it we were in our room!

We had a lovely suite overlooking Kynsna lagoon (we recommend you request this outlook) which was larger than some 2-bed flats we’ve seen in London! The suites do look like the pictures on the website – bar area, lounge, enormous bed and a bathroom you could fit a rugby team in!

The spa is fantastic - great variety of treatments with very knowledgeable staff. As a guest we were able to use the gym, indoor pool, lounge and smoothie bar at our convenience. The sports facilities are incredible and the array of sports is surprising!

As it was our honeymoon the hotel had organise us a bottle of champagne and Knysna oysters for us to enjoy watching the sun go down over the lagoon! We were also each given a spa treatment and given gifts of chocolate, wine and spa products.

The breakfasts are incredible! Everything from fresh fruit to maple syrup covered pancakes to goats cheese omelettes as well as a buffet style area! Zachery’s serves fabulous dinners and everything we ate there we would recommend! We also spent a number of evenings at the Waterfront in Knysna where we found lovely bars and restaurants thanks to the recommendations of the concierge.

We lazed away days at Noetzie Beach. It is an oasis of tranquillity compared to the hustle and bustle of the beaches at Buffalo Bay and Plettenberg Bay! The hotel has taken over the old castle on the beach where we were able to borrow beach towels and have a lovely on a veranda overlooking the beach.

For those sightseeing we had a lovely evening on a sunset cruise through Knysna Heads, and enjoyed the Cango Caves and ostrich farms near Outshoorn and Plettenberg Bay is also worth a visit!

  • Liked — Everything!
  • Disliked — Nothing.
  • Stayed April 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank SY2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 12, 2015
Dear SY2000

Thank you for your review and for choosing to stay at Conrad Pezula.

I am delighted to hear that we were able to assist in making your honeymoon special.

We appreciate your feedback and do hope we will have the pleasure of welcoming you back.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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748 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 3, 2007

This hotel really has the Wow factor. The rooms/suites are plain gorgeous. The hotel is set in a stunning natural location with access to a stunning beach with wild surf (which you definitely can't swim in!). We found the restaurant (Zacharys) to be a disappointment - the food was overly fancy and very overpriced. The restaurant service was a bit formal and stuffy too. Stlll don't let that put you off as there are loads of good restaurants in Knysna. The resort has a golf course and loads of additional activities on offer but we don't play golf and didn't do any of the activities.

Stayed January 2007
Helpful?
4 Thank bilky2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 12, 2015
Dear Bilky

We appreciate your review and for choosing to stay at Conrad Pezula.

I am delighted to hear that you had an enjoyable stay.

Thank you for your valuable feedback which will be used to assist us with continuous improvements to reach our best performance and offer you, our valued guest, an extraordinary experience.

We do hope we will have the opportunity to welcome you back.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port of Spain, Trinidad
2 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed January 30, 2006

We had high hopes for this part of our holiday. It was the most expensive part, we wanted luxury and pampering and had splashed out a lot of money on this place.

Having booked 2 interconnecting rooms for ourselves and 2 kids, we arrived to find that kids were only allowed to dine in the evenings between 6 and 7 (can't have other diners witnessing the little savages). Fair enough, but the room service was painfully slow and failed to get simple instructions right. How difficult can plain pasta with grated cheese be? Pasta arrived without the cheese. By the time we had called twice for the cheese the pasta was cold, kids wouldn't eat it.

A dress code for the evening was stipulated in the information, jackets required for the dining room. My husband duly rushed off and bought a jacket. That night, hardly another jacket in sight. OK I guess he should have checked first. Grrrr. THat was after the babysitter showed up half an hour late and the pre-dinner cocktails took 25 minutes to serve.

However, the food and wine were top notch, absolutely excellent.

The hotel prides itself on its spa and I was eager to spend some time being pampered. We were there for 5 nights and I could not get a single appointment the whole time. I have since been told I should have booked treatments in advance. I was very disappointed and fed up with this - when you're travelling with kids, a spa session is the only quiet time you get.

Final straw was being told that the kids could not use the indoor pool on a rainy day, because it's for over 12's only. Then my husband went to use the gym and saw another family in there with their very small kids.

Seems like Pezula like making rules but not enforcing them. Be consistent guys, and visit one of the Four Seasons hotels in Egypt for some tips on service - it's no coincidence that they appear in the Africa top 10.

Loved the rooms, the food, wine and general layout. Especially the bathrooms with large baths and underfloor heating.

  • Stayed January 2006
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
21 Thank expatspoiltbrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor C, General Manager at Conrad Pezula, responded to this review, March 12, 2015
Dear expatspoiltbrat

Thank you for your review and for choosing to stay at Conrad Pezula.

Please rest assured that we have noted your comments and will use your valuable feedback to assist with continuous improvements to reach our best performance and offer you, our valued guest, an extraordinary experience.

We do hope we will have the opportunity to welcome you back and restore your confidence in us.

Kind regards

Victor Chalfoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Pezula

Property: Conrad Pezula
Address: Lagoon View Drive, Eastern Head | Pezula Estate, Knysna 6571, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Knysna
#1 Spa Hotel in Knysna
#4 Family Hotel in Knysna
#6 Romantic Hotel in Knysna
#7 Luxury Hotel in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Conrad Pezula 5*
Number of rooms: 86
Official Description (provided by the hotel):
Conrad Pezula delivers a whole new world of luxury and privacy in elegant African style. Situated in Knysna, just a 40-minute flight from Cape Town, it is known for its gourmet restaurant, award-winning spa, exquisite location and secluded beach. A wide choice of activities includes golf, tennis, horse riding, canoeing and hiking. Accommodation is in 78 stylish suites each with its own fireplace, balcony or patio and spacious bathroom, 5 two bedroom villas and the grand Pezula Castle. ... more   less 
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Also Known As:
Pezula Hotel Knysna

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