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“First impression”
3 of 5 bubbles Review of Knysna River Club

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Knysna River Club
Ranked #28 of 100 Specialty Lodging in Knysna
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“First impression”
Reviewed February 15, 2014 via mobile

I'm a tour guide and we checked in on 15 February with a group of 24 guests.When we arrived they regretted to clean 2 of the chalets,of which one was mine . After bringing it to their intention they've rectified the situation.The coupke was offered another chalet.Nice place but most chalets have no air conditioning,some fitted with fans.Upon requesting they gave out more fans.I think all rooms which are booked should be checked before arrival to prevent this from happening. Staff and manager on duty seem helpful to assist when complains were brought to their attention.

Stayed February 2014, traveled on business
Helpful?
2 Thank 880faizelw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariska R, Guest Relations Manager at Knysna River Club, responded to this review, March 26, 2014
Thank you for bringing your experience under our attention, it is only with feedback like this that we can rectify mistakes from our side, I am happy to report since your visit we have put a new system in place by which our units get checked by not only the housekeeping supervisor but also a different staff member chosen every week, this ensures that we have fresh eyes every week to sort out any problems that might be spotted. once again we appreciate your feedback!!!
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154 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
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English first
Amanzimtoti, South Africa
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 16, 2014

Knysna River Lodge has a lovely setting as on the lagoon at Knysna, lovely and quiet.
We had an upgraded garden unit, but next time will book the front lagoon facing units, that is a must.

Sleeper couch very hard and also units needs to have a stand alone shower, not one over the bath. Bedroom needs a fan or aircon.

Security guards were very friendly and helpful as well as cleaning staff.

Room Tip: Front lagoon units ....nos 1,2,3,4
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Babyboat269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariska R, Guest Relations Manager at Knysna River Club, responded to this review, March 26, 2014
Thank you for the positive feedback, The sleeper couch was brought under the attention of the manager and was replaced by another. Your positive feedback was communicated to the security and housekeeping staff and all appreciate your kind words!!!
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Cape Town
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 13, 2014

We spent a weekend at Knysna River Club. Arriving late the evening, the security guard showed us to the chalet. Chalet was very clean and housekeeping cleaned it every day. Sleeper couch is very uncomfortable but all else is fine. The room is not very sound proof as you can hear the people walking in the chalet above you - so not nice when wanting to sleep in. We asked to use the Jacuzzi the evening and staff forgot to switch it on so was quite cold and we did not have a key to try and switch it on ourselves. No games in the games room except the few you can get at reception. Great location and nice walk along the river

Will stay here again, but book a two bedroom chalet that has no chalet above you.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Stella631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariska R, Public Relations Manager at Knysna River Club, responded to this review, January 14, 2014
Good day

Thank you for the positive feedback on your recent stay.
The sleeper couch was brought under the attention of our managing company and will definitely be looked into and discussed at our next board meeting.

After your review our Jacuzzi was placed on maintenance and a specialist was brought in, we had a situation with the element but that will be fixed before the 17 January 2014, in depth staff training will also be done by the same specialist.

We are in process of purchasing new games for the games room e.g. pool table, fooze ball, air hockey table and also some new play station games. Unfortunately we have to keep the play station games in the reception area as they do tend do go missing if they are kept in the games room.

We look forward to welcoming you back to the resort, and once again thank you for the feedback.

Have a lovely day!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
63 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 12, 2014 via mobile

Clean and well equipped lodges, great location with access to several closeby activities and stores. Nice pool area and play ground for kids. Unfortunately the receptionist proofed to be very unhelpful in various situations. No matter what one asks she'd gice you the feeling of disturbing her. The pre-ordered baby cot was not there and her suggestion was to organize one the day after since it was already too late in the afternoon (4pm), upon our remark that the baby would still need to sleep this night she nagged in some other language to a housekeeper making it very clear that she didn't care. Insisting helped finally and some guy brought it by. After leaving we realised that we forgot an item in the lodge and called to asked whether it was still there. She said she'd check and call back but never did. Pity they have such unpleasant employees cause otherwise a good place to go.

Stayed January 2014, traveled with family
Helpful?
1 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariska R, Public Relations Manager at Knysna River Club, responded to this review, January 14, 2014
Good morning

Thank you for your recent feedback it is only with these reviews that we can correct problem areas and award staff that excel in their positions.
After careful research of the incident that you mentioned it has come to light that the day in question was the 25th of December 2013 Christmas day after 14:00. We have 3 cots on the resort in total two of those were handed out to guests already and the 3rd was taken by one of our previous guests (not handed back), the shops were closed seeing as it was a public holiday after 14:00 and the receptionist send down a single bed mattress that they took from another unit to your chalet for the night, we had to take that unit out of our system for the night and that cost us R2500.00, I am so sorry but at that stage it was the best we could do, the next morning as soon as the shops opened a new cot was purchased and brought to you.
Once again I would like to apologize from the resorts side if you felt that you were mistreated in any way.

Have a lovely day!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 31, 2013

We spent 3 nights at the Knysna River Club, and stayed in a 2 bedroom chalet overlooking the lagoon. The kitchen was well equipped, the bedrooms were comfortable, and the lounge worked well for us once the kids were in bed and we could sit and chat with friends (difficult to do that in a hotel). The bathroom was small, and apparently there are chalets with 2 bathrooms which I would request next time. I had read reviews about furniture being outdated etc but we didn't find that to be an issue, and I'm picky.....
The chalet was serviced each day which was great.

Room Tip: Ask for lagoon facing
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariska R, Public Relations Manager at Knysna River Club, responded to this review, March 26, 2014
Thank you for this positive review we will put this on our staff notice board so all can see.
It is much appreciated!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 23, 2013

Knysna in itself is a small quaint town in SA. Knysna River Club has beautiful cottages for families and is a perfect getaway. Every chalet is equipped with a fully functional kitchen and there are BBQ pits outside every chalet. On the downside, you'll have to leave the river club for lunch and dinner if you decide not to quit. there is no in-room dining service available.

Because of its location, it gets awfully quiet in the night and can creep you out if you have not seen the guards stationed at the premises.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PortKeyBearer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SA
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 21, 2013

The chalets are located next to the lagoon and this is a plus. Nice walkway next to lagoon.
The location is great and you can visit a lot of places on day trips.
The chalets are nice and cosy and they clean it every day. They also replace your towels everyday.
The shower is just a shower head above the bath and then it is enclosed with a shower curtain. I hate shower curtains to start with and the space is very small so you touch it all the time! There is always a draft in the bathroom so the curtain moves a lot. The shower curtain is clean but I still hate it when it sticks to me. You also end up with water on the floor all the time.
The bed is very hard and uncomfortable. If you need darkness to sleep this is not the place for you. All the curtains are thin white material and it does not keep the light out.
I enjoyed the stay but won't go back due to the above mentioned.
If you don't have problems with shower curtains and light in the room, this is a great place to stay.

Room Tip: I would suggest a lagoon view.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LorindaSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Knysna River Club

Property: Knysna River Club
Address: Sun Valley Drive | Costa Sarda, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Amenities:
Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #28 of 100 Specialty Lodging in Knysna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Knysna River Club 4*
Number of rooms: 20
Official Description (provided by the hotel):
Situated on the water's edge of the Knysna Lagoon, Knysna River Club is a private enclave of charming, luxury self-catering log chalets in the heart of South Africa's Garden Route coast. Surrounded by shady trees and well-tended gardens, the resort offers security, privacy and comfort for guests looking to unwind, and is the ideal venue from which to explore the quaint lagoon-side town of Knysna. Whether you want an active holiday or the chance to relax in the tranquil surrounds, we offer you a value for money accommodation, in a convenient location close to all amenities, the warm hospitality of our friendly staff, the comfort of our upgraded chalets and the opportunity to experience an unforgettable holiday. ... more   less 
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Also Known As:
Knysna River Club Hotel Knysna

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