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“Good location but over priced”

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Protea Hotel by Marriott Knysna Quays
Ranked #9 of 30 Hotels in Knysna
Certificate of Excellence
Reviewed February 27, 2007

We had read mixed reviews about this hotel but decided to go ahead an book mainly as there wasn't much accomodation left due to short notice.

We booked a superior twin room and as promised it did over looked the lagoon (water jetty to be exact). Booking was a real performance, faxing copies of credit cards and ID, very backward indeed. Room was much smaller than most we had stayed in (smaller than a UK Travelodge) , no room furniture i.e. small sofa or easy chair. The so called balcony is a sliding glass door with railing directly attached to it, there is no room to stand outside at all, more or less a large window as such. Room safe did not work. Water for washing was a weird yellow colour but assume safe for washing in (not drinking of course) and there was a smell of sewage each morning from the bathroom. Clothes hanging space extremely limited. Public car parking is available outside the hotel (free so they say but you have to pay a man to "look after" your car) as in most places so it seemed. Hotel secure parking is 25 Rand / night, another rip off we felt as car park security was not tight at all.

Breakfast was excellent, service in a large restaurant and staff always helpful and freindly. Pool is small but useful and the hotel is very clean. Conclusion: very over priced much better to be found in town and along the lagoon. Would not use this hotel chain again as other of their locations (Cape castle in cape town was also poor)
Tip: visit the Heads for a great sea view, best beaches at Buffalo Bay.

  • Stayed: February 2007, traveled as a couple
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8  Thank vee1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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675 - 681 of 842 reviews

Reviewed February 26, 2007

We stayed 2 nights here Feb11/12th 2007. Very convenient for Tsitsikamma National Park and the Storms River mouth which is a great day out. As other reviewers have noted it is a little anonymous (more like a Travelodge) and seems to be largely occupied by coach touring parties (group trips to The Garden Route) and both nights we were there I counted 4 or 5 large coaches parked outside.
We wre a little unlucky with the weather whilst we were there and consequently can't comment on the pool facilities although the lagoon view was fanatastic even in a downpour.
We went up to Plettenburg and had dinner at The Plettenburg Bay Hotel (open to non residents) which was wonderful and has fantastic views over the bay. If returning to this area I would either book The Plettenburg Bay Hotel or if a little further south I'd find a good quality B & B in Wilderness, which has a fantastic beach. I notice 1 reviewer praised "34 South" restaurant on the waterfront - I'd just like to diaagree most strongly! I was served a "seafood" linguine which I wouldn't have given my cat (if I had one!). It was just slop and the next night we found the Plettenburg Bay Hotel for a superb dinner!

Stayed: February 2007
2  Thank petergardiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2007

This is a boring but pleasant hotel.
It has no faults, is effectively in the Knysna 'waterfront centre' so eating is varied and straightforward. Many shops.

Room size is just about acceptable for its class, but the bed is king-sized. Clean neat and tidy done professionally. The pool is minute and effectively unusable.

If you just want a bed for the night to see Knysna then it does its job admirably.

Note that parking costs 25R/day.

No fridge. Tea/coffee making equipment.
Good aircon.

Staff well trained and helpful.

Stayed: February 2007
Thank OzS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2007

We have just returned from a touring trip of Cape Town, The winelands and the Garden route and stayed at this hotel for two nights.
We found it perfectly positioned on the Quays so that it was easy to take a walk, eat out in really good restaurants and walk back safely at night. We ate at Drydock and JJ and enjoyed excellent meals.
The hotel was clean and the rooms were well eqipped for a short stay. It isn't a luxurious hotel but it is modern and if you are travelling it's all you need.
Breakfast was excellent with plenty of fresh fruit and a cook station for fry up. It does not serve dinner but why would you want to eat in when there are so many good eating places within a few yards of the hotel! These restaurants will deliver to the hotel if you really can't manage those few steps.
If I were to return to Knysna I wouldn't think of going anywhere else.

  • Stayed: January 2007, traveled as a couple
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4  Thank Marsupites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2006

Having spent 2 nights at this hotel in January my partner and I were very sad to move on from this hotel to our next stop. It has a perfect location, right on the lagoon within metres of the lovely little marina complex with shops and some excellent restaurants.
Our lagoon facing room was well worth the additional small charge and was a beautiful room, very large, very light and airy.
The pool area is spotlessly clean and probably the best pool area we experienced in the seven 4* SA hotels we stayed in.
Breakfast here was excellent, buffet style with a wide choice.
My only criticism would be the lack of atmosphere in the bar area at night, but as most guests had such hectic schedules for this beautiful part of the garden route; a nice meal in the marina and early mornings meant that this really wasn't a problem!
The photos of the hotel most certainly don't do it justice

  • Stayed: January 2006
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20  Thank lifesabeach0308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 2, 2005

After reading some of the reviews on this Hotel, I was even thinking of cancelling my reservation. However, upon arrival we were really pleasantly surprised as it is in a fantastic position backing onto the waterfront with all different restaurants and boat trips. Rooms were sufficient - not over-spacious but very clean and the whole of the hotel was immaculate! Our room backed onto the car park but there was absolutely no problem (one overlooking the waterfront would have been an extra £30 per night - we decided not worth it as we weren't in it 24 hrs). During the end of the day it was quite eventful seeing the musicians and sellers plying their wares to the tourists returning from George on the train (the station is literally straight across the road)and it was very quiet at night . The staff in all areas were extremely helpful and you could not fault the choices at breakfast. The pool area was nice and clean. We had 5 nights at this hotel and would recommend it - it deserves the 4 star rating. Knysnia is quite busy with tourists (which we like) and there are some nice places to visit around the area. Most people we met said that as a base they preferred it to George.

  • Stayed: October 2005
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9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2005

We booked a standard room online, requesting a lagoon view. At the time of booking we were offered no choice of room and there was no description of the room. From the photo's the hotel looked clean, simple and pleasant with a nautical theme.

A friendly welcome at reception soon turned to abject horror when we got to our room. Apart from it obviously being furnished for business use, the curtains were drawn which made first impressions gloomy and uninviting. Upon opening the curtains it got worse -- we overlooked the car park!

The previously friendly staff refused to even enter into discussion regarding a refund, insisting that they would keep the full 3 nights money we had paid up front. The only option we had to try and salvage our stay was to pay an additional sum (nearly double what we had already paid) to upgrade to a basic lagoon facing room.

With regard the facilities itself, our upgraded room had no ventilation -- a quick shower resulted in rivers of condensation dripping from all the walls, mirrors and even the windows at the far end of the room. Someone else's hair in the bath remained there throughout our stay (we showered). We were so put off that we did not attempt to use any further facilities or try the food within the hotel.

The immediate surroundings, the well promoted Waterfront, was overpriced, catered to the lowest common denominator and was (like the rest of the town) a great disappointment. We had only two good finds: the metalwork gallery in the Waterfront shopping avenue, and the "34 Degrees South" restaurant.

South Africa was exceptional, and we're already talking about a return trip, but I will never return to Knysna nor will I ever set foot in any hotel within the Protea Hotels group.

Plettenberg Bay is where we're going next time!

  • Stayed: August 2005
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18  Thank Shellz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Knysna Quays

Address: Waterfront Drive, Knysna 6570, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
Price Range: $119 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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Also Known As:
Protea Hotel Knysna Quays

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