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All reviewsknysna quaysgreat locationtwo double bedsheated poolmodern hoteldirect accessgarden routechoice of restaurantsbuffet breakfastsituated rightwater frontsecure parkingwaterfront areacape towncomfortable roomssouth africashort stay
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Reviewed October 13, 2017

This is a smart, modern, bright hotel is a great location adjacent to the waterfront complex with its many restaurants and excellent shopping. The staff were friendly and helpful in all areas. The room was of a good size with a king bed, a bright well lit bathroom with separate bath & shower and everything worked well. The balcony overlooking the pool and the lagoon added to the room. Breakfast was tasty and was cooked to order if you wished. The only downside was the layout of the room. The desk and other furniture was positioned such that it made the space in the room much more restricted and the room felt smaller than it was. Also a large pendant light was positioned very poorly right in front of the air conditioner vent and exactly in place for you to hit it with your head everytime you walked around the corner of the bed.

  • Stayed: September 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank jbelbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded October 14, 2017

Dear jbelbin

Thank you for completing this online review regarding during your stay with us.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2017

We spent three nights here,room was nice & clean & the best breakfast out of the six or seven hotels that we stayed in on our tour of South Africa. Very handy for the all the lovely restaurants on the adjoining boardwalk. The hotel is set out in a strange way, leaving the room on the first floor you are greeted by a view that looks like a scene from 'Porridge' as the landing looks like the inside of a prison!!

Room Tip: Ask for a room overlooking the marina.
Stayed: September 2017, traveled as a couple
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded October 9, 2017

Dear John H

Thank you for reviewing the Protea Hotel by Marriott Knysna Quays on TripAdvisor.

We trust that you had a wonderful holiday in Knysna and the Garden Route? I appreciate your feedback about our breakfast service and choice, please be assured that I have congratulated my Food and Beverage TEAM for the outstanding job!

Thank you for noting our unique architecture, the design of the hotel is to represent a cruise ship with the many glass panels and open atrium in the foyer.

Thank you again for the review and we hope to have the privilege of welcoming you back to the Protea Hotel by Marriott Knysna Quays in the near future.

Yours Sincerely,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2017 via mobile

I had a lovely suprise weekend to the Knysna Protea Hotel. From the management who organized the room, the room was lovely, and the waterfront view beautiful! Breakfast service was great!
Had a lovely weekend and willbdefnitaly be back!

One of my favorate hotels!

Stayed: October 2017, traveled as a couple
Thank Inspiration734523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded October 6, 2017

Dear GUEST

Thank you for reviewing the Protea Hotel by Marriott Knysna Quays on TripAdvisor.

I am delighted to read that you enjoyed your stay with us and I wish to assure you that I have congratulated my TEAM for doing such an outstanding job!

Thank you for choosing to stay at Protea Hotel by Marriott Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Yours Sincerely,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2017

Situated on the waterfront, only a few minutes around the corner to a proliferation of attractive boutique retail shopping and a good number of really great restaurants where we had the opportunity to sample some of the top local seafoods (wild oysters - yum!) and excellent South African wines. Spent 2 nights stopover while on the popular Garden Route tour. Warmly received by Hotel staff, our room was clean and comfortable with all requirements. Some reservations about noise at night due to central location, but thanks to the double glazed windows we heard absolutely nothing. Very nice breakfast selection available ++. Knysna and the area offers a lot to Tourism. Would be happy to revisit and stay at this hotel again.

  • Stayed: August 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank aussie1928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded October 5, 2017

Dear aussie1928

Thank you so much for this positive review on TripAdvisor. We hope you had a fantastic holiday in Knysna and the rest of South Africa?

We are delighted to receive your feedback and please be assure that I will share it with my TEAM. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated!

We hope to have the privilege of welcoming you back to the Protea Hotel by Marriott Knysna Quays in the near future.

Yours Sincerely,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017

We stayed here as part of a tour. It caters well for large groups. The hotel is very well located on the waterfront...the staff were friendly and efficient. The heated out door pool is a standout if you like a relaxing swim. Wifi a bit dodgy...frustrating after 10 minutes...otherwise thanks for a lovely stay.

Room Tip: Waterfront view
  • Stayed: September 2017, traveled with friends
    • Rooms
    • Service
Thank beyond5th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded September 20, 2017

Dear Beyond5th

Thank you for providing valuable feedback regarding your recent stay with us, as it is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you to Protea Hotel by Marriott Knysna Quays and to hearing from you again!

Best Regards,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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