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Reviews (947)
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All reviewsknysna quaysgreat locationtwo double bedsheated poolmodern hoteldirect accessgarden routerestaurants and shopsbuffet breakfastsituated rightwater frontsecure parkingcape townwaterfront areacomfortable roomssouth africashort stay
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77 - 82 of 947 reviews
Reviewed September 19, 2017

We stayed here as part of a tour. It caters well for large groups. The hotel is very well located on the waterfront...the staff were friendly and efficient. The heated out door pool is a standout if you like a relaxing swim. Wifi a bit dodgy...frustrating after 10 minutes...otherwise thanks for a lovely stay.

Room Tip: Waterfront view
  • Stayed: September 2017, traveled with friends
    • Rooms
    • Service
Thank beyond5th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded September 20, 2017

Dear Beyond5th

Thank you for providing valuable feedback regarding your recent stay with us, as it is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you to Protea Hotel by Marriott Knysna Quays and to hearing from you again!

Best Regards,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2017 via mobile

Its located right on harbour and everything is short walk
Do stay here aa its a quick walk on harbour front
Everything is convenient

This hotel has a good pool and good breakfast buffet

The staff at reception is helpful and especially mr collin is great ask for him



Stayed: May 2017, traveled as a couple
Thank sushant1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded September 20, 2017

Dear Sushant1984

Thank you for taking the time to write this online review regarding your recent stay with us.

GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally.

Yours Sincerely,

Paul Fielder
General Manager

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Reviewed September 9, 2017 via mobile

Lovely hotel. Good breakfast. Right on the lagoon. Shops and restaurants a minutes walk away. Rooms clean, modern, bright. Coffee and tea making facility in room. Safe in room and decent hair dryer. We had a partial lagoon view and would recommend getting a room with a view. Hotel does not do evening meals but so many other places to eat it's no problem at all. Loved it here.

Stayed: September 2017, traveled as a couple
Thank Tracy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded September 20, 2017

Dear Tracy W

Thank you for your words of appreciation regarding your recent stay with us.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

We look forward to welcoming you to Protea Hotel by Marriott Knysna Quays and to hearing from you again!

Best Regards,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2017

This Hotel was as expected, not outstanding but a good hotel offering what you would expect from the Protea/Marriott group.
Check in was exceptional, really efficient even though a number of people arrived at the same time, suitcases were dealt with and arrived at the rooms promptly.
Our room was moderate in size with two double beds and a bathroom with a bath and shower. The room was clean, beds were very comfortable our room overlooked the harbour and was very quiet.
Breakfast choices were standard, not of international standard but more than adequate.
Lobby areas were well presented and staff were very helpful especially when my son wanted to borrow an iron and board!
Location is fabulous and there is direct access via the pool area to the waterfront enabling you to get to restaurants and shops easily.
I really liked this hotel, we stayed two nights but would have been happy to stay longer.

  • Stayed: August 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank merrymaxted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded September 5, 2017

Dear Merrymaxted

Thank you for completing an online review regarding your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!


Yours sincerely,

Paul Fielder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2017

Wanted to meet friends for breakfast in Knysna so we drove up from Cape Town with an overnight stay at the hotel.

All fell into place. Plenty of parking near the entrance, a warm friendly welcome and within minutes we were directed to our room. The room was well appointed with all that was necessary for a comfortable stay. Complimentary water, a fridge and the ubiquitous kettle and hot beverages. The bathroom (recently refurbished) accessories were of a high quality. Large shower (no bath). The only regret was that our view was of the shopping area of the harbour and not the harbour itself.

They have a good size heated pool outside as well as a direct entrance to the harbour area. While they don't provide dinner facilities they have arrangements with a number of good quality restaurants in the harbour precinct for meals.

A pity it was only an overnight stay.

Room Tip: Ask for a harbour view
  • Stayed: August 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Andre H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this reviewResponded August 26, 2017

Dear Andre H

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a GUEST review regarding your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel by Marriott Knysna Quays and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Paul Fielder
General Manager

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