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“ENJOYABLE STAY”

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Protea Hotel by Marriott Knysna Quays
Ranked #11 of 30 Hotels in Knysna
Certificate of Excellence
somerset
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“ENJOYABLE STAY”
5 of 5 bubbles Reviewed February 17, 2014

This is the first Protea Hotel we have stayed at, and we would not hesitate to try another one after staying here. We really enjoyed the breakfast which had everything you could want. The room was modern clean and overlooking the marina, the pool area was nice, with plenty of sun beds, a relaxing area, also there was no background music playing, (all good).

Location was perfect, with plenty of restaurants around the quay, most of them very good and food was reasonably priced for such a nice area.

Room Tip: Ask for a room facing the marina side.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank herknibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, February 19, 2014
Dear herknibbs,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a online GUEST review after your recent stay with us. We assure you that your comments are being used constructively to maintain and improve, our service standards and facilities, where necessary.

We were delighted to receive your commendations about the impressive facilities offered. We pride ourselves by trying not only to meet our GUESTS expectations, but also to exceed it.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Thank you for helping us strive towards excellence!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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792 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cape Town Central, South Africa
Level Contributor
251 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed February 15, 2014

This hotel has the best position and is professionally run. Room large and comfortable. Best breakfast in town and you can walk anywhere> No restaurants, but lots around. Please beware ask for rooms lagoonfacing or waterfront facing. The last rooms facing the parking lot get noisy during the night, as the bus station for the intercity buses is outside and the coaches arriving and leaving at 02h00 in the morning

Room Tip: Waterfront facing or lagoonfacing
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, February 16, 2014
Dear pzan,

GUESTS' perceptions of the service they receive whilst staying at Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a TripAdvisor comment after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve our service standards and facilities, where necessary.

We were delighted to receive your commendations about our wonderful & unique property.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed February 12, 2014

Second stay here, and was simply fantastic, convenient location for all of Knysna, rooms were more than adequate, pool was clean, and plenty of sunbeds available at all times, would certainly stay here every time.

Room Tip: get a lagoon view
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PRSLeicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, February 16, 2014
Dear PRSLeicester,

GUESTS' perceptions of the service they receive whilst staying at Protea Hotel Knysna Quays, is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a TripAdvisor post after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve,our service standards and facilities, where necessary.

We were delighted to receive your commendations about the impressive facilities offered - please be assured that I will congratulate our TEAM for doing a great job!

Thank you, once again, for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 12, 2014

The hotel is located on the quayside with lots of restaurants in walking distance to choose from. Plenty shops close to the hotel. Lovely bar and pool area, with private under cover parking and a good breakfast. The room was comfortable and clean.

Room Tip: Ask for a room with a view over the lagoon.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andre d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, February 16, 2014
Dear Andre d,

Thank you for your words of appreciation on the Trip Advisor comment that you completed after your recent stay here at Protea Hotel Knysna Quays.

We are delighted to receive your compliments and we will certainly congratulate our STAFF for doing a great job.

It was our sincere pleasure to accommodate you, and please know that your interest and loyalty are truly invaluable to us. Thank you for helping us strive towards excellence.

Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire, UK
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed February 11, 2014

Here for 3 nights and the room was very small and dark with no balcony and views from a small window over the car park and the car parking attendant's hut. Hotel was very quiet and we asked if we could change our room but the staff would have none of that unless we wanted to pay more money so they were obviously not out to please their guests. Breakfast was very good. Restaurants on the Quay at first sight appeared to be of the 'fast food' type which was not what we expected but after a good checkout we did find a couple of pleasant places to eat. Would look at the Plettenburg area if we visited this area again.

Room Tip: Make sure you book a room on the Marina side.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, February 12, 2014
Dear Lynne H,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to complete a online GUEST review after your recent stay at Protea Hotel Knysna Quays. I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities.

Unfortunately the room that you booked, is one of our standard rooms, which would explain why you were quoted the extra R300 upgrade fee to our superior room-type, i,e our Lagoon Facing rooms. We apologize for any inconvenience caused throughout your stay, as this is not the standard that we strive to achieve with our highly valued GUESTS.

Your interest and concern are therefore extremely valuable to us and we thank you for helping us strive towards excellence.

We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely

Paul Fielder,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
115 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed February 5, 2014

Loved our recent 2 night stay at this Hotel.

The very sleek, modern design is a real eyecatcher. Lovely pool area. Free internet stations on every floor is a real winner (why don't all Hotels offer this??). A+ location, a 1 minute stroll to the waterfront restaurants and bars. A super comfortable double room with a water view. What else do you need? An excellent breakfast buffet with enough hot and cold options to suit every taste to complete the package.

It's a 10 minute walk into town for other services (mail, laundry, shopping etc). There's no better place to enjoy beautiful Knysna than a stay here.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CBK23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, February 10, 2014
Dear CBK23,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to post a TripAdvisor comment after your stay with us. We assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about our hotel and very pleased knowing that we have met your expectations, as this is what we strive for with each and every one of our GUESTS.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Warm regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed January 25, 2014 via mobile

Spent 2 nights here whilst travelling on the garden route. This modern hotel is located on the busy quayside which is very convenient for the shops and activities here but means that you need to walk a little to see the rest of the town. Breakfast is served in the hotel but you need to go out for dinner - which isn't a problem given the number of restaurants around.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Maybeormaybenot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, January 26, 2014
Dear Maybeormaybenot,

Thank you for your words of appreciation on the TripAdvisor comment that you posted after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and very happy to hear that you enjoyed staying at our wonderful property.

It was our utmost pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Knysna Quays

Property: Protea Hotel by Marriott Knysna Quays
Address: Waterfront Drive, Knysna 6571, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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Also Known As:
Protea Hotel Knysna Quays

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