We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Protea Hotel by Marriott Knysna Quays
Ranked #11 of 30 Hotels in Knysna
Certificate of Excellence
North Wales, United Kingdom
Level 5 Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great Location”
Reviewed January 7, 2014

Stayed her 18th and 19th December 2013 Brilliant location and we had a lovely room overlooking the lagoon. When we arrived we were told the room wasn't ready yet and to come back at 2, we went back at 2.30 and the room they had originally given us was still not ready so they gave us another room so not a problem. It was a lovely place but very busy when we were there. I know it was nothing but I was surprised that we had to pay parking even though we were guests. The breakfast was lovely but it was in a very noisy crowded dining room and we were seated in a really crowded area.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennynorthwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, January 9, 2014
Dear Jennynorthwales,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to post a TripAdvisor comment after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive location, as we truly believe that we have the best location in Knysna.

We apologise if any inconvenience caused during your stay. Unfortunately during December months, our hotel accommodates a larger amount of GUESTS than usual, as it is our peak season.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

824 reviews from our community

Traveler rating
    261
    392
    134
    19
    18
See reviews for
192
389
22
48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cambridge, United Kingdom
Level 5 Contributor
73 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 3, 2014

The room was really nice and spacious. We visited South Africa in Sept and the weather was not that warm - every place we stayed had a pool, but this was the only heated one and so the only one we swam in, and it was lovely. The location is good and you can safely walk down to the waterfront for dinner in the evening. We only had breakfast in the hotel - huge selection and great food. Knysna was a great place with lots to see and do. This was probably the least deluxe hotel on our trip (we travelled off season so could afford nice places) but still it was excellent and I wouldn't hesitate to come back.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oasisgirl80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, January 3, 2014
Dear Oasisgirl80

Thank you for your words of appreciation on TripAdvisor after your recent stay with us. We trust you enjoyed the rest of your holiday in South Africa?

We are pleased that you enjoyed our heated swimming pool and the breakfast. I agree, Knysna and the surroundings has so much to offer for everyone. The hotel is known for its unique location and the Waterfront makes it the ideal base for all visitors.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again in the near future.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 2, 2014

The rooms are not huge, but its nice. The hotel is brilliantly located. The breakfast is plentiful and fresh and hot. There is hotel parking and its very very safe to walk anywhere from here. We went as a family of four and had a room with two double beds and a balcony overlooking the small but nice pool.. It was big enough for all of us and all our luggage and we have super memories. The staff were very helpful and the breakfast was good. We liked it.

Room Tip: we had a two double bedded room wth balocny overlooking the pool. We liked it very much.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolineJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, January 3, 2014
Dear CarolineJames,

Thank you for taking the time to complete a review on TripAdvisor.

I am delighted to hear that the STAFF were so friendly and efficient. I wish to assure you that we will congratulate the TEAM for doing an outstanding job!

We hope to have the privilege of welcoming you to Knysna and the Protea Hotel Knysna Quays again in the near future.

From all of us at the hotel, thank you again.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 2, 2014

We visited the hotel during the busy season of the Xmas holidays. From the moment we arrived at the hotel parking, we were greeted and welcomed by the staff - even the cleaning staff from the contract cleaning company made a special effert to greet us with a friendly smile. This can only be achieved by dedicated management.

The hotel is very child friendly without making adults feel out of place. The hotel is part of the quays with plenty of options of restaurants.

Room Tip: Choose rooms on the marina side on one of the upper levels for a better view.
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarenE0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, January 3, 2014
Dear KarenE0

Wow, thank you for this wonderful review on TripAdvisor.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
106 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed January 1, 2014

Pros: Spacious rooms, friendly staff, great location (1 min walking distance to the pier and all the shops/restaurants), free breakfast, free internet, cheap car parking (R25 per day), heated salt water (no chlorine) pool!

Cons: Bathrooms could definitely use an update!. Our travel agent had requested non-smoking rooms at the time of booking, but when we arrived they had assigned us the ONLY 2 smoking rooms in the whole hotel, saying they never received that request! After some pushing, they switched one of our rooms to a non-smoking room but were unable to do the same for the second room. Disappointing experience, given we had made the reservation over 2 months in advance!!!

Overall, not a bad hotel. I might stay here again but I'd definitely triple check to make sure they weren't giving me a smoking room! Also, make sure to request sea-facing room - the view/noise does make a difference.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, January 3, 2014
Dear candyichiban

Thank you for your review on TripAdvisor. Trust you enjoyed the rest of your holiday in South Africa?

Please accept my sincere apologies for any disappointment you experienced as a result of the allocation of smoking rooms during your stay with us.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

I can assure you, should you stay at Protea Hotel Knysna Quays again, that every effort will be made to ensure that you enjoy our true hospitality!

From all of us at the Quays, thank you again and we wish you a wonderful New Year!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 1, 2014 via mobile

Room is far too small for what you pay. Shower could only cater for small people. We stayed there for 2 days and for almost half that period we had no water to bath or drink or flush toilets. They did not have any backup systems. Does not compare to any other protea hotel we stayed at while travelling! Will never return!

Stayed December 2013, traveled with family
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 30, 2013 via mobile

This hotel had be booked for us as part of a package by trailfinders for our honeymoon. The location of the hotel is good, however it is in no way a hotel for honeymooners

The rooms are very basic. They are clean, had wifi but a bit dated. Breakfast was included in price and was ok. Swimming pool is heated but small and when we were there was full with kids and could not get in

In short fine for quick business trip but not for a romantic stay

Stayed December 2013, traveled as a couple
Helpful?
Thank JonnyandJules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, January 1, 2014
Dear JonnyandJules

Thank you for completing a TripAdvisor review.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again in the near future.

Yours sincerely,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Knysna hotels
3.3 mi away
Conrad Pezula
Conrad Pezula
#5 of 30 in Knysna
805 reviews
0.6 mi away
The Turbine Boutique Hotel and Spa
1.5 mi away
Premier Resort The Moorings (Knysna)
Show Prices
Show Prices
Show Prices
1.5 mi away
The St. James of Knysna
0.9 mi away
Villa Afrikana Guest Suites
6.1 mi away
Blackwaters River Lodge
Show Prices
Show Prices
Show Prices

Been to Protea Hotel by Marriott Knysna Quays? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Protea Hotel by Marriott Knysna Quays

Property: Protea Hotel by Marriott Knysna Quays
Address: Waterfront Drive, Knysna 6570, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, Orbitz, TripOnline SA, Expedia, Agoda, Priceline, Travelocity, Hotwire, Cheap Tickets, Cancelon and HotelQuickly so you can book your Protea Hotel by Marriott Knysna Quays reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Knysna Quays

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing