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Protea Hotel by Marriott Knysna Quays
Ranked #9 of 30 Hotels in Knysna
Certificate of Excellence
Cape Town Central, South Africa
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good value”
Reviewed April 17, 2013

My husband and I stayed here with our two young children for one night on our return drive from PE to Cape Town. We stayed in a lagoon facing room with two double beds. The view was fantastic, the room was decent enough if not a little small with tired old fittings. I noticed a lot of ants in the room and a large bug in my bed but no roaches or 'dirty' insects so it didn't really bother me as everything looked clean. The room was basically just somewhere to sleep in and as we were not staying long it was good enough. The staff was exceptionally friendly and the breakfast was good (the cappuccinos were very good! so hard to find decent coffee when travelling so I was impressed). The pool area also looked nice but we didn't really get the chance to use it. The location is the best part of the Protea Hotel as it's right next to the Knysna Waterfront.

Room Tip: Lagoon facing rooms obviously have the best views
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jannamesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, April 17, 2013
Dear jannamesh,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete an online GUEST review after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered by our friendly STAFF. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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824 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
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English first
San luis obispo, California, United States
Level 4 Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 10, 2013

A nautical themed hotel right on the estuary the vibe was very relaxed and rooms were comfortable. Breakfast was a bit crowded and more decent than outstanding. Great location with tons of fun restaurants just steps away. Staff was very friendly...it's a South African thing!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TPM805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, April 10, 2013
Dear TMP805,

Thank you for taking the time to complete a online GUEST review after your recent stay with us at Protea Hotel Knysna Quays.

I am delighted to hear that the STAFF were so friendly and efficient. I do agree, it is indeed a South African attribute! We strive on exceeding our GUEST'S expectations, with a smile!

Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Knysna Quays again soon.

Sincerely,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 9, 2013

This is about our 10th return to Protea Hotel Knysna Quays and we always seem to come back here as nothing is too much for this hotel. The staff are excellent and always go the extra mile. Bongiwe at Reception is super and Selinga and Julius at the bar are both stars. The first thing my kids do when we arrive at the hotel is go and search for these staff members to greet them. The breakfast is always first class and the older lady that does the eggs is a asset to your business as she does not stress and gets on with the job. She is a top notch griller. Nothing is too big for her to handle. The rooms are always clean and you always feel like relaxed when visiting here. Its a home away from home atmosphere. Restaurants that we always visit on our stay are Caffe Mario and Drydock. Mr Manager my kids only request is to get Disney Channel and delete Cartoon Network. Keep up the high standard and we hope to see you soon again

Room Tip: Alays book a Lagoon Facing Room, it is worth the extra. Visit Caffe Mario for great Italian Food an...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene261202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, April 10, 2013
Dear Irene261202,

Thank you for your words of appreciation on the online GUEST review that you completed after your recent stay at Protea Hotel Knysna Quays.

We are delighted to receive your compliments and we will certainly congratulate Bongiwe, Selinga, Julius & the grillers you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melrose, United Kingdom
Level 6 Contributor
130 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 9, 2013

Ths hotel s stuated right on the harbour front with great views of the feather bed nature reserve . Room had two double beds very clean and comfy Breakfast was very good lots to choose from.Tourist shops just around the corner .staff very friendly worth a stay .

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jill s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, April 10, 2013
Dear Irene261202,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations.

I should, therefore, like to thank you for taking the time to complete a online GUEST review after your recent stay with us here at Protea Hotel Knysna Quays, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, England
Level 4 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 8, 2013

A room with a lovely view of the Heads and harbour. Hotel situated Immediately adjacent to the harbour and its restaurants. Room fine, buffet breakfast nicely sets you up for the day ahead, and good sized swimming pool. Charge for parking seemed a bit unnecessary, but as I was there out of season, it may be that it is difficult to park elsewhere once the crowds descend.

Room Tip: Ask for one overlooking the harbour
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellinlight53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, April 10, 2013
Dear travellinlight53,

Thank you for completing a online GUEST review after your recent stay with us here at Protea Hotel Knysna Quays.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best.

Yours sincerely,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 6 Contributor
935 reviews
208 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed April 7, 2013

Appeared to be be half closed for refurbishment.
Expensive for what it was.
Rooms a little crowded but ok.
Bathroom ok size.
Location great. Hotel didn't do food but with 20 restaurants within 50 mtrs on the Quays you can see why.
Breakfast was ok but coffee refills took forever.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dkkeeling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, April 21, 2013
Dear Dkkeeling,

Thank you for completing a online GUEST after your recent stay with us here at protea Hotel Knysna Quays.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herts
Level 4 Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 7, 2013

For any visitor to Knysna who prefers to stay in a sizable hotel with all the provisions expected of a well run establishment, rather than a more homely guest house, we can gladly add a recommendation for this hotel. It is well positioned alongside the waterfront and has secure parking (at additional cost), or the option to use the public parking area opposite.

Our room was comfortable and well cleaned with a good shower, and two double beds.

There is a swimming pool for warm days, and the staff on the front desk were very helpful and efficient.

Morning breakfast was a bit chaotic but the food was of an adequate quality. We strongly suggest the additional cost for a waterfront view is well worth it.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hertsglobetrotter75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, April 8, 2013
Dear Hertsglobetrotter75,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to completing an online GUEST report after your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Knysna Quays

Property: Protea Hotel by Marriott Knysna Quays
Address: Waterfront Drive, Knysna 6570, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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Also Known As:
Protea Hotel Knysna Quays

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