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“Unbeatable location”

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Protea Hotel by Marriott Knysna Quays
Ranked #9 of 30 Hotels in Knysna
Certificate of Excellence
Buckinghamshire, United Kingdom
Level 6 Contributor
109 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Unbeatable location”
Reviewed April 6, 2013 via mobile

Stayed here 2 nights, 2 adults,2 children in a lagoon view room. Overall, good value for money. Room clean, a bit of a squash for all 4 of us. Nice linen, great view. Best thing for us was the location. Right next to boat trips and restaurants. Very safe. The rooms are ok, a bit dated but fine for us. The kids loved the very warm heated pool. Breakfast fine.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Familyhols66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, April 17, 2013
Familyhols66,

Thank you very much for taking the time to fill out an online GUEST review after your recent stay with us here at Protea Hotel Knysna Quays.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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832 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Cape Town Central, South Africa
Level 6 Contributor
251 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed April 6, 2013

A very nice hotel nicely positioned on the waterfont with an excellent breakfast. Service is attentive and very friendly. Rooms are large and more than adequate. Nice swimmingpool heated and within walking distance of all amenities .

Room Tip: Room with a lagoon view
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, April 8, 2013
Dear pzan,

Thank you for your words of appreciation & completing an online GUEST report on TripAdvisor.

We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.
Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you back at Protea Hotel Knysna Quays and to hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pickering, Canada
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 27, 2013

What a beautiful location. How could anyone not love waking to the beautiful view of the lagoon and yacht club. The easy access to the waterfront with all the restaurants and shopping made this a very convenient hotel. We breakfasted daily in the hotel and while the layout of the buffet was a bit awkward - the fresh egg station seemed positioned to forestall access to the other hot food and the toaster was jammed in the corner - the food was very tasty.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, April 3, 2013
Dear Linda S,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a GUEST comment card during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered.

Thank you for choosing to stay at Protea Hotel Knysna Quays and we look forward to welcoming you back again soon.

Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vellinge, Sweden
Level 5 Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 20, 2013

This hotel is situated in the harbour of Knysna, it is a very modern hotel with nice rooms. Situated
at the waterfront of Knysna with a lot of shops and restaurants within few meters. There is also a
beatiful pool area. Just a short walk along the quay there is a marvellous oysterbar try it.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bertil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, March 22, 2013
Dear Bertil B,

Thank you for completing an online GUEST review after your stay with us here at Protea Hotel Knysna Quays.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level 6 Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 18, 2013

I had the opportunity to stay here for 1night, but yes it was really good. The room was neat and clean, it was on the not so good side, but once the windows are closed, you do not hear anything from the outside. The view that i had was form the town of Knysna, but for visits i would suggets to get a room on the sea view side, with that you overlook the harbour and the Lagoon. Breakfast was just as good and with so many options to have it was brilliant. Will definitely recommend it and will be back again for a 2nd visit, but then it will be for much longer.

Room Tip: Book a room with a view of the harbour and the Lagoon
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, March 22, 2013
Dear Hank D,

Thank you for your words of appreciation on the GUEST comment card that you completed during your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we appreciate it very much.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you to Protea Hotel Knysna Quays and to be hearing from you again!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 17, 2013

Only stayed here for 1 night but would have been happy to stay a bit longer. If we return, we'll book a room with a balcony overlooking the marina. Hotel is really easy to find and we were happy to pay for the secure car park although there is a free public car park adjacent. No restaurant, but a fair choice of places to eat within easy walking distance. Didn't get a chance to use the pool but it looked inviting! The breakfast room was a bit "canteen" like but there was a reasonable choice and the food was satisfactory. The other half was pleased that there was a smoking room which was adjacent to the bar and overlooked the pool! Staff were very friendly and helpful. Knysna has a lot to offer and well worth another visit.

Room Tip: Will request a room with a balcony overlooking the Marina or lagoon on future visit.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RubynLouis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, March 17, 2013
Dear RubynLouis,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations.

I should, therefore, like to thank you for taking the time to complete a online GUEST review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Knysna Quaysand we look forward to welcoming you back again soon.

Kind regards

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paphos, Cyprus
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 8, 2013

This hotel is superbly situated on the waterfront at Knysna and has everything you need for your stay. The rooms are comfortable and clean and the service from all the members of staff is great. The best point of all is the wonderful selection on offer at breakfast time. There is a wide variety of fresh fruits, breads, cereals and muffins as well as a cooked breakfast. A member of staff holds court to prepare eggs or individual omelettes while you wait.

Room Tip: Take ear plugs if you stay in the summer months. The air con units work very well but they are very...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, March 11, 2013
Dear t4resaxx,

Thank you for completing a review on TripAdvisor after your stay with us.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon.

We should welcome another opportunity to show you Protea Hospitality at its best!

Kind Regards,

Paul Fielder
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Knysna Quays

Property: Protea Hotel by Marriott Knysna Quays
Address: Waterfront Drive, Knysna 6570, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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Also Known As:
Protea Hotel Knysna Quays

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