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“Nice hotel but very pricey”

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Protea Hotel by Marriott Knysna Quays
Ranked #11 of 30 Hotels in Knysna
Certificate of Excellence
Level Contributor
82 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nice hotel but very pricey”
4 of 5 bubbles Reviewed January 3, 2013 via mobile

I stayed for New Year's Eve. It was very convenient as I could enjoy a lovely meal at the Oyster Factory and follow that with a few beers and not have to drive anywhere.
The hotel is beautiful and airy, however I found the room very small and the WiFi did not work in the room.
The fan/air conditioner was very noisy but at midnight and a belly full of partying it didn't worry me.

Breakfast was a huge spread and very tasty. Staff were a bit noisy in their duties especially when relaying tables (or was that the headache kicking in).

The price is very high and I don't think it's great value for money unless of course price is not an issue to you.
The Protea Kimberley is advertising rooms at almost 25% of the price so obviously it's all about location, location, location.

Stayed January 2013, traveled solo
Helpful?
Thank Ashley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, January 4, 2013
Dear TheRoyalTraveller

Thank you for completing a review on TripAdvisor. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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792 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
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English first
Gulph Mills, Pennsylvania
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 29, 2012

An overnight stop - this hotel is well situated on the waterfront and handles many group tours. The room was decorated nicely and I had a view of the shops below but a great view for amazing sunrise. The Wi-Fi is strong in common areas but didn't work for me in the room. Each floor has a hotspot location. I liked the open lobby/stairs feel and the relaxing color scheme. The buffet breakfast can get a bit overwhelming with all of the group tours - service seemed to be catching up to them to refill foods and clean tables. It is about 5-10 minute walk to other cafes/shops away from waterfront.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philatravelgirl_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, December 31, 2012
Dear philatravelgirl_11

Thank you for your words of appreciation on TripAdvisor after your recent stay at Protea Hotel Knysna Quays.

We are delighted to receive your compliments and we rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 19, 2012 via mobile

What a beautiful hotel,it has a lovely welcoming atmosphere.

We spent 4 nights here recently and I was impressed by the entire hotel,the extras include
-a heated pool which my kids loved
-in house wellness centre( which was perfect,have a massage in the morning just before breakfast)
-the breakfast was really good and they made special allowances for halaal
- the amazing views from the lagoon facing rooms
- the distance to some amazing restaurants
- the featherbed company: for boat/yacht/ferry rides is situated 2minutes from the hotel and it is definitely worth it,my kids loved the day trip to featherbed nature reserve,and the hike,it had the most beautiful views.

Overall this hotel comes highly recommended especially with children.

Stayed December 2012, traveled with family
Helpful?
1 Thank Nasmia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, December 24, 2012
Dear Nasmia Y

Thank you for your words of appreciation on TripAdvisor after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their excellent service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surat, Gujarat, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 8, 2012

Very nice located hotel
Has very good water front
Property is new and well maintained.
Rooms are small but view is excellent.
There is nothing more in Kysna rather than Waterfront.
Morning at waterfront is beautiful.
Food quality is too improve.
Lots of group can suffer at a time at breakfast.
Rest it is best and should stay at Kysna for sure.

Room Tip: I had good time at my holiday. Worthed
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hitesh130866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, December 8, 2012
Dear Hitesh130866

Thank you for your words of appreciation on TripAdvisor after your recent stay at our hotel.

We are delighted to receive your compliments and we will certainly congratulate the STAFF for their excellent service. Thank you again for sharing your thoughts with us. We appreciate your time and effort in providing feedback to us.

We look forward to welcoming you back to Protea Hotel Knysna Quays in the near future!

Best regards from Knysna,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire, UK
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed December 4, 2012

Stayed in this hotel for 3 nights and all in all found it to be a very pleasant experience. The room that we had was a lagoon facing room, away from the road noise, which was worth the premium. The breakfasts were very sumptious with plenty of choice. The situation of the hotel could not have been better being right on the waterfront with a variety of excellent restaurants close by. Comfortable room with lots of space - clean and tidy. Staff very friendly and extremely helpful. Did not try the pool but was assured by other guests that it was lovely and warm. Only slight niggle was that there was a charge to use the hotel carpark which, whilst not massively expensive, should perhaps have been included in the price of the room. Would definitely use this hotel again.

Room Tip: Definitely get a lagoon facing room - second floor
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank robchar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, December 5, 2012
Dear Robchar,

Thank you for your words of appreciation on TripAdvisor after your recent stay with us at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their excellent service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future.

We look forward to welcoming you back to Knysna and the Protea Hotel Knysna Quays!

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, England, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 23, 2012

Well palced for the waterside area. It is worth the supplement to get the lagoon views. Breakfast good and a nice pool area to chill out. Chill not being appropriate as this is the warmest pool I have even been in! Comfy clean room typical for the chain, we thoroughly enjoyed our 2 nights here.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, November 24, 2012
Dear Martin B

Thank you for taking the time to complete a review and to write down your additional positive feedback after your recent stay with us.

I am delighted to hear that you enjoyed your time with us. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations.

Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Knysna Quays again in the near future.

Best regards,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed November 20, 2012

Protea was just the average hotel you wanted - comfortable rooms for an overnighter, centrally located, and gives you a decent breakfast to start your day. The pool isn't splendid, the staff show an average level of hospitality, but the rooms are functional and clean. If you're looking for a place to chrash, and dont mine mass market treatment, go for it.

Room Tip: take the sea view - would be worth looking over the yatchs. We were on 323 ( i think ) - the odd num...
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Madhuslg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review, November 20, 2012
Dear Madhuslg,

Thank you for completing a review on TripAdvisor after your stay with us.

We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.

Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon.

We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Paul Fielder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Knysna Quays

Property: Protea Hotel by Marriott Knysna Quays
Address: Waterfront Drive, Knysna 6571, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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Also Known As:
Protea Hotel Knysna Quays

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