We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Food good but service very disorganised”

Cafe Z at Conrad Pezula
Ranked #60 of 164 Restaurants in Knysna
More restaurant details
Restaurant details
Dining options: Reservations
Description: Enjoy a casual dining option at Conrad Pezula in our relaxed and stylish bistro, Café Z. Located on the lower level of the hotel, this funky venue has been designed to reflect the natural, organic flavors of the menu; the eclectic décor is warm and inviting, with bright jewel-like colors, on-trend fabrics, comfortable seating and ambient lighting.Executive Chef Geoffrey Murray says Café Z is all about delicious, freshly prepared, beautifully presented food, served in a relaxed environment. The concept was inspired by the success of Geoffrey’s Farm to the Table menus which he launched at Zachary’s in 2010.At Café Z, our menus are constantly evolving to reflect seasonal quality and availability. The food is simple and wholesome - prepared from the fresh produce grown in the resort’s vegetable and herb garden, and sourced from local producers, ensuring a mouth watering array of dishes at consistently excellent value.
Dorset UK
Level 6 Contributor
115 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 87 helpful votes
“Food good but service very disorganised”
Reviewed February 23, 2013

Went on a Friday evening and it was reasonably busy. 4 of us were dining so decided to go for the set menu. Started with a green salad, fish and chips and chocolate dessert. There were also chocolate truffles and coffee. Although the food was good have to say the service was disorganised, very slow, lacked consistency and attention and quite frankly not what was expected at this hotel. There didn't appear to be any coordination and lacked management. It was so poor that a guest on another table pointed out to a member of staff that he had noticed a group of people on another table were waiting to be served!! We were there for 2 and half hours and whilst we do not like meals rushed, we consider this far too long for what we consider a very
simple menu. Would not rush to go there again!

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Makalolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Cafe Z at Conrad Pezula, responded to this review, February 25, 2013
Dear Makalolo,

We are so sorry that your experience at Cafe Z has not been one of exceptional service. Please accept our apology for the delayed and uncoordinated service on Friday Evening.

If you will allow me to explain that the hotel was exceptionally busy on Friday evening with the Food and Beverage Team being in multiple venues all at the same time. We plan these events to the last letter but at times there are unforeseen events that unfold and cause disruptions. This is what happened on the evening.

I am greatfull for the feedback and thank you for the compliment on the food quality.

Best Regards

Gert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

121 reviews from our community

Visitor rating
    43
    38
    20
    9
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Wassenaar, The Netherlands
Level 6 Contributor
124 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 141 helpful votes
“Thanks for lovely evening!”
Reviewed December 29, 2012

I called in the afternoon to explain we were celebrating my daughters special achievement. The friendly staff from Cafe Z offered a Chocolate mousse cake covered with fruit, complimentary. Thanks for organizing this at such short notice!
Our starters were all good, it is hard to find good mozzarella here and ours was excellent. However, we found the pesto a bit too chilled.
I also very much enjoyed the special: a vegetable curry. The steak was not the best in the world but good enough. Fish and chips were excellent....a real treat. The food presentation was very good overall.
Staff was very friendly and we enjoyed a real evening out. Will be back!!!

Visited December 2012
Helpful?
1 Thank MarinaBahrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Cafe Z at Conrad Pezula, responded to this review, January 4, 2013
Dear Marina Bahrain,

We are very appreciative of the compliment you have just given. It is much appreciated. We always strive to exceed expectation.

Just a not eon teh mozzarella, it is locally produced by a gentleman called Marcus and Geoffrey, our Chef has a very good relationship with him. The cheese is produced specifically to Geoffrey's requirement. We are pleased you liked it.

Kind Regards

Gert
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knysna, Western Cape, South Africa
2 reviews
“Birthday”
Reviewed December 4, 2012

I have read through the reviews and everyone is entitled to their opinion but I think dining at Cafe Z for my birthday was absolutely the best choice ever. The food is excellent and the service was very good. I even got a special cake for my birthday. I have dined at Cafe Z on more than one occasion and everytime I eat there it is just an amazing experience. The staff are friendly and because I know some of them I love joking with them and in return I get lots of smiles and a joke or 2. The food?? What can I say. You have to experience it for yourself, everything is just so delicious and a taste experience out of this world. I definitely recommend this restaurant to everyone with a taste for excellent food. The well put together wine list goes without saying.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Wilma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Cafe Z at Conrad Pezula, responded to this review, January 4, 2013
Dear Wilma L,

We applaud you for giving us the recognition we work so hard for. Great atmosphere, absolutely gorgeous food and service that compliments the experience. Thank you very much for the review.

We look forward to welcoming you back and celebrating many more birthdays.

Best Regards

Gert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level 2 Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Splendid lunch”
Reviewed December 1, 2012 via mobile

Stunning elegant setting, food presentation awesome. Well prepared, tasty, nicely spiced. Will definitely return to enjoy other items on the menu!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank KlaasfromCpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Cafe Z at Conrad Pezula, responded to this review, January 4, 2013
Dear KlaasfromCpt,

We will be pleased to welcome you back to Cafe Z. The compliment you give us is appreciated and we feel good that you experience the setting as well as the food in good taste.

See you next time.

Best Regards

Gert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford England
Level 6 Contributor
118 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“A good dining experience”
Reviewed October 21, 2012

Whilst staying at Pezula four of us ate at Cafe Z twice for dinner. On each occasion we found the food and service very good. The setting is well designed with large glass windows, and brightly coloured furnishings. The meals were well prepared, the staff were friendly and attentive. Without a doubt, the price represents good value for money.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank BishopLatimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier12, General Manager at Cafe Z at Conrad Pezula, responded to this review, January 4, 2013
Dear BishopLatimer,

Thank you for referring to good value for money. It is one of our main objectives to offer the quality of food and service at value prices.

We are pleased you enjoyed the setting and that you ellected to eat with us twice during your stay.

Best Regards

Gert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Cafe Z at Conrad Pezula also viewed

 
Knysna, Western Cape
 
Knysna, Western Cape
 

Been to Cafe Z at Conrad Pezula? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing