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“average service”

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The Turbine Boutique Hotel and Spa
Ranked #6 of 30 Hotels in Knysna
Certificate of Excellence
Reviewed March 1, 2014

We went to the hotel for an early evening cocktail anticipating a good vibe and service. Not busy when we arrived but picked up quickly. The servers were all absolutey delightful but seemed very disorganised- not showing people to seats , clearing plates, serving drinks and mixing cocktails. It would have benefited from clearer roles. Hey this is africa and their willingness and smiles made up for it!

Stayed: February 2014, traveled as a couple
Thank lynne951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, General Manager at The Turbine Boutique Hotel and Spa, responded to this reviewResponded March 2, 2014

Dear Lynne951
Thank you for posting a review. We are pleased that the friendliness of the waiters was a positive.
So sorry to hear that the rest was disorganised. We have been working really hard of late, on service training, standards menu quality. If you have looked at Island café restaurant reviews of late, they have been exceptionally good. The feedback will be used constructively to iron out these lapses.

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405 - 411 of 588 reviews

Reviewed February 24, 2014 via mobile

The Turbine is a must see, must experience type of hotel. A very ambitious project in lovely surroundings. The staff is helpful. My best experience was when we wanted to have a night cap and the bar was closed. On realising our frustration, the guys on duty willingly opened the bar, waited on us until we were ready to go to bed! Now that is service!

Stayed: February 2014, traveled with family
Thank 660NOBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, General Manager at The Turbine Boutique Hotel and Spa, responded to this reviewResponded March 2, 2014

Dear 660NOBE
So happy that you enjoyed the unique experience that The Turbine Hotel offers, from so many aspects. We have the most amazing building to work from. So much of Knysna's history and culture were formed from the Timber industry that surrounded Thesen Island.
We are delighted, that the spontaneous hospitality of the night staff shone through. This is just what we have been trying to instil as a service culture at the hotel. Exceeding expectations, brings a big smile to all the Turbine staff.
If you happen to be travelling this way again, please call in again. You would be most welcome.

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Reviewed February 18, 2014

Extremely comfortable and reasonable priced. Lovely friendly staff especially your receptionist Onandi she's a friendly little lady i ever since, she willing to help anytime always smilling. Food cleanliness wooow what can i say about Turbine is the best hotel ever, Thanks to everyone.

  • Stayed: February 2014, traveled with family
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Thank 919Eugen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, General Manager at The Turbine Boutique Hotel and Spa, responded to this reviewResponded February 19, 2014

Dear 919Eugene
Onande now has an even bigger smile.
Thank you so much for posting such a great review. This positive feedback is so motivating for all of the staff, as it is recognition of all the hard work they put in here at Turbine Hotel.
It is a wonderful feeling knowing that you made a little difference to somebody's holiday in the beautiful Garden Route.

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Reviewed February 17, 2014

We have visited different hotels over many years in Knysna, but find the Turbine hotel and spa definitely the best.
over the last 3 years we have been back to the Turbine several times and every time, we have found your hotel the best in all aspects ,you have accommodated our special wishes on quite a few occasions, therefore YOUR personal service in addition to your ambiance (its a must see) food cleanliness, position in Knysna, makes this Hotel a must visit when you are in Knysna or nearest surroundings
Congratulations to management and of course staff !!!!

Room Tip: all rooms are excellent , with a wonderful view
  • Stayed: February 2014, traveled with friends
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Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, General Manager at The Turbine Boutique Hotel and Spa, responded to this reviewResponded February 19, 2014

Dear Rob87
Thank you so much for giving Turbine hotel such a great review. Staff and management are passionate about this very special place, and getting recognition for all the hard work done with a genuine smile makes such a difference in there day.
We do have a unique piece of Knysna history here, on the very beautiful Thesen Island. We are in the heart of Knysna, without feeling overcrowded or commercial.
We really look forward to your next visit. should you have family or friends travelling in our area, let them contact me directly so that we can help them with our special brand of hospitality.

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Reviewed February 17, 2014

We could not fault our stay at The Turbine Hotel, Knysna. The staff were cheerful and attentive, the restaurant good, the rooms comfortable. The concept of the design of the hotel is really interesting and creates a quirky ambience.

  • Stayed: February 2014, traveled with friends
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Thank Myril W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, General Manager at The Turbine Boutique Hotel and Spa, responded to this reviewResponded February 19, 2014

Dear Myril W
thank you so much for giving Turbine Hotel such a great review. We have such a unique beautiful building to work in. The fact that it is combined with a stunning boutique hotel makes every day a fun day at work for management and staff.
Should you ever be visiting this side of the world again soon, or you have family or friends coming this way, send them our way so that we can really spoil them in our special way.

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Reviewed February 11, 2014

This hotel is unlike any other I have ever seen!
Fascinating restoration using all the machinery from the past - parts decorate rooms and corridors. Wonderful to photograph, lovely rooms all different - the Nautical Room a must for rowers! Even a chopping board and a lemon and knife to make a G & T. Extremely comfortable and reasonably priced. Lovely warm staff - the breakfast particularly good - and it's a lovely location near the water & boat hire Small outdoor pool..Thesen Island much quieter than central Knysna as little traffic, but lots of places to eat and nice shops.

  • Stayed: February 2014, traveled as a couple
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Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, General Manager at The Turbine Boutique Hotel and Spa, responded to this reviewResponded February 18, 2014

Dear JudithS
Thank you so much for reviewing The Turbine Hotel. You comments are very kind and I will certainly pass them on to our hardworking staff.
The hotel is so unique. So much care has been taken in restoring the old power station to a true representation of what it was.
So happy that you enjoyed the individual décor of the room. A lot of thought and imagination went into each room. We are really spoilt to be situated in the little paradise that is Thesen Island. Quiet, safe and just beautiful. Please visit us again soon on your next trip down the Garden Route. Should you have any friends traveling this way, feel free to give them my details, so that we can really look after them and spoil them.

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Reviewed February 10, 2014

A great idea for the re-use of one of Thesen Islands industrial buildings with a quirky use of old pieces of equipment and overall layout. The people are friendly and attentive but the speed of service in the restaurant and bar area are left wanting. The air conditioning in my bedroom was also pretty ineffective and set to a minimum of 20 degrees - which it never seemed to get down to ?

  • Stayed: February 2014, traveled with friends
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Thank JohnyHSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, General Manager at The Turbine Boutique Hotel and Spa, responded to this reviewResponded February 18, 2014

Dear JohnyHSurrey
Thank you for reviewing Turbine Hotel. The use of the derelict old power station and turning it into this wonderful boutique hotel, delights and pleases so many of our guests. I will certainly pass on your compliments of friendliness to our staff. they are also very proud of the hotel and enjoy interacting with our guests. Your comments about slowness of service have been addressed with the morning staff.
If you are ever in the area again, please feel free to visit us again.

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Additional Information about The Turbine Boutique Hotel and Spa

Address: 36 Sawtooth Lane | Thesen Islands, Knysna 6570, South Africa
Phone Number:
Location: South Africa > Western Cape > Knysna
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 30 Hotels in Knysna
Price Range: $184 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Turbine Boutique Hotel and Spa 5*
Number of rooms: 25
Official Description (provided by the hotel):
The Turbine Hotel and Spa was an ambitious project which transformed the old power station into a unique 5 star boutique hotel with a massive wow factor. The Turbine Hotel is surrounded by water on three sides. The Hotel comprises of the Island Café & Tapas Bar, as well as twenty five individually themed suites of the highest standard. The Amani Spa offers the ultimate escape for pure self-indulgence. The Turbine Water Club offers al fresco dining from our deli, oysters from our champagne bar and a wide variety of activities on both land and the Knysna lagoon. ... more   less 
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