Apparently the person that wrote the previous review was at the hotel around the same time as my family and me. Apparently we had very different experiences and I always wonder if guests check in with the correct attitude. I would guess that some of the reviewers have not travelled much around South Africa, or the world for that matter if they find the service that appalling. You have NO idea how bad it can get and should consider yourself blessed that properties like the Turbine exist to dispel the other disappointments available. Thesen's Island is a quiet, residential, vacation community and the hotel is doing it's best to blend into the surrounding community. A hotel in a power plant? Really, you've seen this done well before? The rooms are NOT large, but I find them on the par of most large chain hotels in South Africa and would hate to see people ignore this lovely property because of the room size.
The rooms were spotless, the service flawless. The baths had separate showers, not always the case in SA. Nothing was too much trouble and the staff were willing to do anything to please. While we did not eat at the restaurant in the hotel for anything but breakfast, the food in the mornings was delicious and well prepared. The coffee was delightfully strong and ALWAYS served with a smile. If you are looking for a more upbeat vibe to your evenings, the water front in Knysna is only a 15 minute walk over the bridge and has a large number of offerings for anyone's taste.
If you like something "special" when you travel, this is the hotel for you.
- Official Description (provided by the hotel):
- The Turbine Hotel and Spa was an ambitious project which transformed the old power station into a unique 5 star boutique hotel with a massive wow factor. The Turbine Hotel is surrounded by water on three sides. The Hotel comprises of the Island Café & Tapas Bar, as well as twenty five individually themed suites of the highest standard. The Amani Spa offers the ultimate escape for pure self-indulgence. The Turbine Water Club offers al fresco dining from our deli, oysters from our champagne bar and a wide variety of activities on both land and the Knysna lagoon. ... more less
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