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“Great option along the Garden Route” 5 of 5 bubbles
Review of The Rex Hotel

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The Rex Hotel
Ranked #13 of 30 Hotels in Knysna
Certificate of Excellence
Florianopolis
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great option along the Garden Route”
5 of 5 bubbles Reviewed March 25, 2014

I just spent a night at Rex, but it was a very good experience. The hotel is just a block away from the Waterfront (plenty of restaurants to choose), very friendly staff, really nice room. Knysna is also an excellent option to spend a night when traveling along the Garden Route.
The only point for improvement is signalisation. I arrived at night and it would be difficult to find the hotel if I hadn't checked it before on google maps.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank VGS_Br
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, March 28, 2014
Dear VGS_BR,

Thank you for your feedback on trip advisor. I am delighted to hear that you have had a good experience at The Rex Hotel as we strive for guest satisfaction at all times. With regards to the signage, I am happy to advise that we have re-done our signage and it is more visible now.

We look forward to welcoming you back to The Rex Hotel.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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396 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Tetbury
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 21, 2014

We booked the Rex based on its location as we wanted to be able to walk to the waterfront and home again at night an not need to worry.

The check in was sooth and easy.

The room was very spacious and clean. The shower was amazing! The room could be described more of a suite as you have a table to sit at, cooking facilities and a sitting area with a TV. The bed was very comfy also.

The hotel is just rooms, there is no bar or lounge area open of an evening but you are so close to the waterfront this isn't really a problem.

The breakfast was very good.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rharwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, March 28, 2014
Dear rharwood,

Many thanks for your comments on trip advisor. I am pleased that you had such a good experience at our hotel. I will certainly pass your comment about the bar and lounge area on to our owners, and hope to welcome you back on future Garden Route trips.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset West, South Africa
2 reviews
3 of 5 bubbles Reviewed March 17, 2014

We stayed in the Rex hotel for three days and nights with our ten-month-old and farther.
The hotel is situated in the middle of Knysna and walking distance to the waterfront and restaurants.
We stayed in the two bedroom apartment and the rooms were spacious and stylishly furnished.
The staff was friendly and helpful.
The food at breakfast was good but the service was a bit disorganized on two of the mornings.
Overall we had a good experience.

Room Tip: Stayed in Room 115 and some comments: The kitchen, dining and sitting room floor was very dirty and...
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Benjamin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, March 28, 2014
Dear BenjaminV,

Thank you for your feedback. I am delighted to hear that you enjoyed your stay with us and your positive comments are much appreciated.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 15, 2014

My wife and i stayed at The Rex while on our honeymoon.
Their service was good, the room was spacious, clean and modern.
Staff was always helpful.
Since this was our honeymoon the room was prepped in such a way that it sets the tone of our stay.
Its within walking distance to the waterfront and the mall.
I would recommend this hotel for anyone wanting to enjoy the beauty on Knysna.

Lucky

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 34LuckyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, March 28, 2014
Dear 34LuckyT,

Many thanks for your feedback on Trip Advisor. I am really pleased to hear that you had a wonderful stay with us and that we could be part of making your honeymoon a memorable one.

We hope you will choose The Rex Hotel to mark another special occasion sometime in the future.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 12, 2014

We were pleasantly surprised with this hotel after reading some not so good reviews. The Receptionist was very helpful and let us store our bags before checking in as we were very early. The room was large and beautifully laid out. We had a very nice breakfast on the two days that we stayed there. I would recommend this hotel for anyone wanting to stay near the Waterfront.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank suzyQYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, March 21, 2014
Dear SuzyQYork,

Many thanks for completing a review of our lovely hotel. I am delighted to see the positive feedback as we strive at all times to maintain our standards. Guest service is of utmost importance to us. Thank you for your kind words and recommendations.

We look forward to welcoming you back to The Rex Hotel.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

Really nice hotel with a very good location.
Not much of a view from the rooms, but makes up for it by being downtown and very close to the shops and restaurants - walking distance.
Friendly service - one of the ladies at the front desk was a bit .... lackluster & unenthusiastic, but thankfully another lady - unfortunately cannot remember her name - she was a star! Friendly, outgoing, chatty, helpful, actually felt like giving her a hug upon check out! She was a star and made our stay even better.
Spacious and modern rooms, a few small signs of furniture wearing out and damaged in the rooms, but nothing serious to influence the quality of stay - did mention it on the review card and trust that management took care of this.
Nice surprise was that the beds were turned down and ready for sleep with some chocolates on the pillows upon returning from dinner!

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FritsTaiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, April 9, 2014
Dear Frits Taiwan,

I am delighted to hear that you have enjoyed your stay with us at The Rex Hotel. Many thanks for the kind words. Your comments have been noted and we will most certainly look into them.

We look forward to welcoming you back to The Rex Hotel.

Yours Sincerely,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed February 21, 2014

Stayed here for a night en route to St Francis from Cape Town.

Rooms are big and have built in kitchenette we were upgraded for free from a Standard room to a suite, if you can take the suite. Everything was clean and the rooms were modern. Satelitte Tv included.

The restaurant down stairs was great, it is close to the Knysna Waterfront and attractions. You can walk to most places from here.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dopy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Masuda M, General Manager at The Rex Hotel, responded to this review, March 3, 2014
Dear Dopy11

I’m delighted to hear that you had a great stay with us and that breakfast was excellent.

We look forward to welcoming you back.

Kind Regards,
Masuda Mohamed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Rex Hotel

Property: The Rex Hotel
Address: 8 Gray Street, Knysna 6571, South Africa
Location: South Africa > Western Cape > Knysna
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #13 of 30 Hotels in Knysna
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Rex Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
One of Knysna’s most elegant and sophisticated accommodation offerings, The Rex Hotel promises its guests superior service and exceptional comfort. Located on the World Famous Garden Route, The Rex Hotel is one of the most exhilarating getaways in its class. Capturing the essence of four-star luxury, the impeccably appointed Rex Hotel offers travelers a gateway to world-class restaurants, blossoming forests and the shores of the serene lagoon. ... more   less 
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