We enjoyed a wonderful three night break at Simola Hotel & Spa in Knysna in April 2012. We were treated to a one bedroom suite (room C3A) with a full kitchen and living room. It was by far one of the nicest hotel rooms I have ever stayed in (and I have been lucky enough to stay in many luxury hotels). We had our own balcony with braii area (barbecue area) and patio furniture. The kitchen includes everything you need – cutlery, pans, plates, etc. The view from our room was simply spectacular. You can see right over Knysna (including the Knysna Heads) from your room. We baked our own pizzas and sat on the patio watching the sunset – it really was superb.
The hotel restaurant is above average, but not fantastic. We waited a long time for our hot breakfast to arrive on two out of the three mornings we ate there. We tried the hotel for dinner and were disappointed to be informed that two of the main courses were not available on our chosen night (especially disappointing on such a short menu). The staff in the restaurant are very nice and accommodating though.
The golf course is beautiful and very well kept. The hotel itself and the guest rooms are immaculate. We loved strolling around the golf course on an afternoon.
The Spa is beautiful and has all the latest fitness equipment and beauty products. Unfortunately the Spa was let down by the customer service during our visit. The receptionist was not welcoming and when we asked for an appointment at 3pm she simply said it was not available. She did not offer alternative times but when we pressed it was clear there were plenty of slots available that day. I felt like she would rather we didn’t book a treatment so that she could put her feet up all day! The treatments themselves were good but lacking a personal touch. There was no music playing in the treatment room and my therapist didn’t even tell me her name. I was not told how to position myself on the bed and there was no where to hang my dressing gown or place my locker key inside the treatment room (I had to pile them in a corner on the floor). All this made me feel a bit uneasy and I found it difficult to relax during my massage (which, again, was average). I passed my comments on the Spa to the manager via the customer feedback form and he was kind enough to send me a personal email thanking me for my comments. I do hope he tries to turn things around as this is an otherwise lovely hotel and the Spa has real potential.
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- Also Known As:
- Simola Hotel And Spa
- Simola Hotel Knysna