What a disappointment! If there was ever an instance of clever photography, then this is definitely the case here.
What they fail to tell you is that there are 2 properties in front of this house, which affect one’s view. The outdoor photos on their website have been taken from a low angles to disguise this. We were on the top floor and there is very little privacy. The stairway has glass windows so everyone can see into your balcony and also there is no real divide between the Royal Honeymoon and the Pilot’s View Penthouse, so again there is no seclusion. You can see from the pictures, the impact that the house in front has on the panorama. I dread to think how dark the other 3 bedrooms are, considering they are 2 floors lower!
You may also notice that there is a frosted glass brick wall, which looks great in the pictures, but is actually an attempt to hide the house next door, which is more elevated and overlooks the balconies.
One of the main draws to this property for us was the idea of a Jacuzzi on the balcony. We felt this would be romantic. Unfortunately this was broken during our stay and despite repeated requests for this to be fixed, no resolution was forthcoming and no compensation was offered despite our room then becoming the equivalent to the Captain’s room, which is at a cheaper rate.
On initial inspection the rooms may look top quality, but as can be seen from my pictures, the finish is very poor.
Also, beware their laundry policy: it states one basketful can be done for 35R. When we were checking out the owner said the bill was 80R. She stated she had put the rate up, and not got around to changing this on the room information. This may sound insignificant, but it does sour the whole experience even further.
Out of every property we stayed at in South Africa, this was the only one we felt uncomfortable in, and this was from the second we set foot on the property. We felt like we were a reluctant but necessary hindrance to their everyday life. To try and portray the atmosphere projected by the Alexander, the following is an excerpt from their room guide:
“Face cloths have been provided for the purpose of make up removal. Please refrain from using any of the towels provided. An amount of R50.00 will be charged per towel for any stain removal”.
- Official Description (provided by the hotel):
- Perched in a prime position on the spectacular Knynsa Heads with panoramic views of the Indian Ocean from the middle and top decks of the house, The Alexander takes style, ambiance and personal service to new heights. Each of our six suites and rooms has been individually created using lavish furnishings, decorations and objects d’art to provide guests with a uniquely sensual environment for relaxation and recreation. From the moment you are offered a complimentary welcome drink on arrival you can expect to be pampered. ... more less
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- Also Known As:
- Alexander Hotel Knysna