I've had two bad experiences with this hotel. One with the Spa. I arrived on schedule for my treatment, only to find out they had no appointment for me that day. The second was yesterday evening. We booked to eat at Zacherys restaurant. My husband went in as instructed and paid for the dinner beforehand. At this time he again reminded them that we had a vegetarian joining us for new years eve. We were told this was not a problem.
On arrival we where shown straight to our table, where we ordered drinks. Our guest asked for a strawberry daiquiri, we were told this was not possible as they had no ice.
The first course then arrives. This dinner was a set menu at a cost of R1950.00 per head. The
vegetarian dish landed up been the exact same meal minus the meat. So at one point when she
was given a plate of lettuce leaves. I complained and sent it back to the kitchen were they proceeded to to slice a mushroom over the salad leaf.
Our wines were also supposed to be matched to each course served. Well the wines were served after each course till my husband took the manager aside and had a word.
After this the situation was sorted
Let me also mention we were a table of six of which only three of us were having the wine. The price per head was not changed at all, and they were in fact charged for their water. Shocking !!.
On leaving we spoke with the manager which at this point I'm still not clear she fully realized why we were disappointed with the whole experience!
Midnight came along. The restaurant had already sent home the live band at eleven and the other diners were left hanging. We thought perhaps a glass of champagne would be sent to the tables or perhaps a little wave from the manager wishing us new year? ( sarcasm) . I would have expected a little more thought and effort would have gone a long way here. We did after all pay a substantial amount per head for this dining experience!
Very bad show Pezula.
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