Booked two weeks in advance for their regular lunch menu on 1 January 2013. Restaurant staff seemed unsure of our booking on arrival. However, a place was found for us. Not bad but not the best. Subsequently we were staggered to find that the seafood platter (the most expensive item on the menu) was not available, apparently because the chef was not satisfied with the quality of the crayfish. As this was our only reason for going we were naturally hugely disappointed. Apart from disbelief that the most prized dish was not available, we were further disappointed that the waiter had to make an apology - where was the chef, or the manager? While accepting that things can go wrong it is how the provider deals with the failure that sets them apart. Here was an example of sheer arrogance that defies the marketing 'hype'.
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