My wife and I are seasoned travelers, and, of all the the places we have visited Pelagus/Nautilus guesthouse management are the worst!
Upon our arrival, we requested a sea facing room because we did not specify this on our online request (Room 1 appears to be the only actual room facing the sea). We were informed that this room had been booked half an hour earlier - really? My hunch was correct; we were the only guests in Pelagus that night. She later said room 1 cancelled after 6pm that night (really??)
We were then told that we HAVE to be at breakfast at 8am - no later because "the staff have a life too". Where on earth do hosts tell their guests to eat at specific time? Elsewhere we are given a time frame like 8 to 10am. I queried this and was told again 8am only.
No offer was made to help with luggage and it now began to show that the staff (management) priorities are not the guest's comfort at all.
I took ill with an extremely sore throat, which was obvious to all, and when we went to speak to the manager, rather than be sympathetic, all she could say was "pay for the second night'.
I then felt it was time to raise the issues about Room 1 and prescriptive breakfast times and her lack of hospitality.
That was when she shouted that we are not the kind of people she wants in her guesthouse and how I did not thank her for bringing me coffee at breakfast! (I was in the middle of a coughing fit).
My wife tried to explain our point of view, but she was told we are not special (most guests are) and to JUST GO. We did.
Now when I look at TripAdvisor, I read reviews by AlexWaetens and Craig W (Johannesburg) and they are spot on the mark.
- Official Description (provided by the hotel):
- UNDER NEW MANAGEMENT AS OF 1 MARCH 2014 Pelagus Guest House is situated in Hermanus, South Africa - a picturesque little town, world renowned for its beauty, whales and champagne air. Our guest house offers you accommodation in Hermanus that has all the elements necessary for a stay that is truly special. Our position, our style and our dedication to the highest standards ensure that the accommodation we provide meets your expectations. A spectacular view of the ocean and the sound of waves greet you on arrival at Pelagus Guest House; you'll awake to the smell of a fresh sea breeze and seaside sounds every morning and you'll be able to relax on the patio and enjoy the vista of Walker Bay whenever it pleases you. ... more less
- Reservation Options:
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