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“"Tired" and in need of a refurb”

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Windsor Hotel & Apartments
Ranked #8 of 12 Hotels in Hermanus
Newton Aycliffe, United Kingdom
Level Contributor
217 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“"Tired" and in need of a refurb”
3 of 5 bubbles Reviewed September 19, 2013

Brilliant location overlooking the bay and handy for the bars and restaurants. Chose the hotel to come and do some whale watching but weather too rough for them to come inshore. Staff extremely pleasant and helpful but hotel is in desperate need of a refurb.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RayL1892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, September 23, 2013
Dear RayL1892,

Thank you for taking the time to write down your comments and sharing it with us.

We appreciate your positive remarks and we will build on those strong foundations going into the future.

Your comments about being tired and in need of a refurb are well taken, please note that the refurb is well underway and although the "window dressing" part of it is still not seen, the behind the scenes renovation is in the final stages (Roof maintenance, water & electricity, etc).

My staff and I have been working feverishly to insure that the hotel will not only be a good looking hotel in the future, but will also be a green and as self sustainable hotel as possible. The renovations are scheduled to continue over the next two years, so we look forward to welcoming you back again and again so that you will be able to witness this change for yourself.

Kind regards,
Blake and The Windsor Team
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622 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (156)
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English first
Johannesburg
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 16, 2013

Several years ago had stayed at Windsor Hotel and recalled the amazing seafront view. This time, we had one room for my husband and me, and a second room for my brother-in-law and sister-in-law. Very good service was provided during our stay, breakfasts were really nice, and the best part were the quaint rooms which opened up to the nearby crashing surf, frolicking whales, and the beautiful view. Extremely convenient to walk to several restaurants and shops. Would definitely stay here again. Don't expect 5 star as this is not what Windsor is all about, but do expect a fab location, comfortable surroundings, interesting antiques, a small library, a pool table, and a lot of charm.

Room Tip: Sea view room is ideal!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhoebeMJoburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, September 18, 2013
Dear PhoebeMJoburg,

The mark of a good hotel is the impression it leaves on the traveler long after the traveler has left. For you to have such good memories of The Windsor Hotel going back several years and that these memories inspired you to come back to us again is testimony to my predecessor and the long serving staff members of our hotel and their commitment to insuring the Windsor Hotel's longevity.

What an honer it is for me and the present team to be able to add to your initial experience by again providing a service that matches the one you've had before and hopefully it will spur you on to revisit us yet again in the future.

Thank you for taking the time to write your review and thank you for your kind words.

Kind regards,

Blake and the Windsor Team
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Stockton-on-Tees, United Kingdom
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed September 15, 2013

If you are expecting a new hotel you certainly will be disappointed. This is a hotel of character epitomising the best of yesteryear including good old fashioned service. Where else in the world can you sit and eat breakfast whilst watching three whales a couple of hundred metres away. The intention was to see whales and that we did. Breakfast was plentiful and would meet most people's needs. Booked through Expedia the rate was exceptional - better than that which we received for the extra night we booked but that was our choice and we should have booked the extra night on the net -we did however retain the room we were in. Staff looked after our needs very well. Would we return here rather than one of the potentially more salubrious hotels --- yes.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oldrugbyref
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, September 18, 2013
Dear Oldrugbyref,

Thank you most kindly for taking the time to write your review on Tripadvisor and thank you for your kind words.

My staff and I work extremely hard in order to try and get the balance between yesteryear chime and value and the needs of modern day travelers.

Your review goes a long way to encouraging us that we at very least are on the right path and we are spurred on to do even better now.

We look forward to seeing you again at The Windsor Hotel.

Kind Regards,

Blake and the Windsor Hotel
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Cape Town Central, South Africa
Level Contributor
168 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed September 8, 2013

Irritations first. I enquired and booked telephonically for an overnight stay and ended up paying considerably more (R1,350 double sea-facing room) than rates available via the internet (R1,150) or on the in-room flyer (R1,050). The small double room allocated had a good, if slightly interrupted view, but we enjoyed a few whale sightings. Apart from that, the accommodation was clean and comfortable, but only good value at the lower price point. The lobby area lacks ambiance and more effort could be made to make guests feel welcome. Breakfast was good, with good views from the dining area. Easy parking around the back and close walking distance to restaurants and shops.

Room Tip: Choose a sea view room closer to the harbour side and on the 2nd or 3rd floors.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WP664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, September 10, 2013
Dear WP664,

WOW! This has to be one of the most confusing reviews I've ever answered. Technically I can answer all of your concerns, what I struggle with though is your ratings and how they collate to your statements. To illustrate my point I draw your attention to rating the location 5 stars, the sleep quality 4 stars, the cleanliness 4 stars, you then relate two stars to the room and one star to the service? And yet at no point in your review did you indicate that there was any issue with service, how can I improve if you don't tell me what it is that I need to know?

As for your points, we have a structure of rates as per every hotel in the world. Those rates go to different areas of the market, such as (R1050) a loyalty rate for returning guests, (R1150) is the stimulation to go online rate, and then of course your best available rate which fluctuates according to demand as per the airlines. This is a very simple rate structure used by many industries.

Mr WP664, we don't have huge rooms, these are the rooms we have. As you say you had a clean comfortable sea facing room where you got to witness fantastic sites. What more could one want from your stay in Hermanus?
As for our lobby, we have a free welcoming drink, offer free Wi-Fi, have ample seating with the most spectacular views of Walker Bay. We have pictures showing our history going back a 117 years, we have information available about the area such as shark cage diving, whale watching tripsetc. we have a computer readily available to our guests to investigate anything they would want to know about the area.
Please would you be so kind as to drop me an e-mail (blake@windsorhotel.co.za) as to what you would perceive to be the best atmosphere and welcoming that I could possibly create here at the Windsor. I mean this with all sincerity.

Your statement about the breakfast being good, good views from the dining area, easy parking, close walking distance to restaurants and shops are all valid. Why 2 stars? This rates us as poor.

As far as value is concerned, I will challenge you Mr WP664 to find me full sea-view accommodation in Hermanus in a Hotel, B&B or Guesthouse of Like comparison at a better rate than me and I will pay for your weekend at that establishment (Must be their rack rate).

My staff have urged me to ask you to come back, they want to prove to you that they are much better than your perception. Again please contact me to arrange details.

Kind regards,

Blake and the Windsor Team.
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Cape Town Central, South Africa
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed August 26, 2013

We stayed here in July this year for a weekend. The location is stunning, but the rooms are very average and tired, also the balconies have old furniture and plastic chairs. The food was average, but the hotel is so central just a few minutes walk to the wellknown restaurants.

Room Tip: book on the 2nd floor and make sure you ask for a room with a balcony, the ground floor did not feel...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annalien K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, August 29, 2013
Dear Annalien K,

Thank you for taking the time to write your review, we appreciate the comments.
As you have stated the location of the hotel is unrivaled. I must allay any fears you may have in regards to safety, the hotel has many systems in place to protect its guests.

Please follow us on Facebook to keep up to date with some exciting developments scheduled to happen at the hotel in the next few months (Refurbishment, food etc).

We look forward to welcoming you back to the Windsor Hotel in future.

Kind regards,
Blake and the Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salzburg, Austria
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed August 12, 2013

stayed there only one night, friendly staff, BUT
old small rooms, you feel like ages ago everything is small, bath, corridor, room. Staff does the best to make you forget it, but for a longer stay it doesnt work. We have ordered seaview and didnt get it. no chance, which was too bad.
Positive: outside of the hotel is a really spectacular view! We even saw whales! Breakfast was very good, too!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snirak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, August 29, 2013
Dear Snirak,

Thank you for taking the time to write your review, we thank you for your comments. Although we understand your view as far as an old hotel is concerned, we pride ourselves on being one of the oldest existing hotels in South Africa.

Your comment about our sea-front rooms being full at the time of your stay is testimony to how many long stay guests we actually do continually accommodate at The Windsor. We understand that we are not everyone's cup of "tea", but as you have stated our staff are friendly, our breakfast is good, our location is excellent and our hotel is old fashioned hospitality.

We hope to see you again soon at The Windsor Hotel. We will still be here when you next you visit Hermanus.

Kind regards,
Blake and the Windsor Team
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Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed July 31, 2013

The hotel is in the best location but in need of a major revamp.
Service is not a word in there vocabulary as it does not exist as when we asked for ice we were told there was none in the bar.
The breakfast was good and the breakfast staff tried hard to please

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnnyangelcapetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, August 29, 2013
Dear Johnnyangelcapetown,

Thank you very much for taking the time to write your review, we appreciate your feedback.
I cannot apologize enough for the shocking experience you had at the hotel. I can with 100% confidence assure you that not only has this issue as far as service been addressed, it has also highlighted the urgent need for us to employ a full time skills, training & development officer which we have now done.

We certainly hope that you have the opportunity to visit Hermanus again and should that be the case I invite you to please come back to the Windsor and test our service yet again.
I am sure you will be pleasantly surprised.

Kind regards,
Blake and the Windsor Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Hotel & Apartments

Property: Windsor Hotel & Apartments
Address: 49 Marine Drive, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites
Hotel Style:
Ranked #8 of 12 Hotels in Hermanus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Windsor Hotel & Apartments 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Windsor Hotel and Self-Catering Apartments, a 120km drive from Cape Town, is renowned for its unparalleled vantage point to view the whales which breed and feed in Walker Bay (July - November) Independently owned, Hermanus's oldest hotel has been modernised while retaining the charm and hospitality so cherished by our guests, who return time and again for their homely seaside holiday experience. ... more   less 
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Also Known As:
Windsor Hotel Hermanus

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