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“Could do with a spruce up but lovely staff”

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Windsor Hotel & Apartments
Ranked #7 of 11 Hotels in Hermanus
Reviewed March 21, 2013

Perfect setting with stunning views. Hotels.com had buggered up our date of arrival but lovely receptionist quickly sorted it. Room was adequate size but really needed a makeover, tired decor and furniture. Breakfast choice was excellent but hot stuff could have been kept at a higher temperature. Good parking area, all staff we encountered were polite and welcoming. Would have been perfect if updated a bit. Would use them again purely based on their location and lovely staff.

Stayed: March 2013, traveled as a couple
Thank dormer51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded April 11, 2013

Dear dormer51,

Thank you for your comments, Nollie (the receptionist that helped you) and the rest of the staff at The Windsor Hotel are striving towards a goal which includes updating; renovating and modernizing our hotel, but we can only achieve and maintain this through good service and a value for money experience. This is the base from which we will build.
My staff and I are dedicated to giving great service. We are motivated to improve our hotel and we are determined to be the best place to stay in Hermanus as you have indicated through your kind words, service is the corner stone of all of our dreams.
We will spruce up the hotel over a period of time and every time you visit us we will be a step closer to perfection, but as you already have pointed out we have the core basics under control.
We look forward to seeing you soon.

Kind regards,
Blake Albert and the Staff of The Windsor Hotel.

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509 - 515 of 729 reviews

Reviewed March 14, 2013

We really enjoyed our stay at Windsor Hotel in February this year. There were no whales to see, but the view was nice anyway. The sounds of the waves made us sleep tight at night. The town and surrounding area is cozy. All this combined with great service, wonderful breakfast and the relaxing atmosphere made it a wonderful stay. It didn't bother us that there was no elevator as we could see and that the hotel is a little tired. I also liked the chocolate whale that was on my pillow :-) I might come back to see the real whales in october/november one year!

  • Stayed: February 2013, traveled as a couple
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1  Thank BenedicteOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded April 11, 2013

Dear BenedicteOslo

Thank you for your kind comments. We pride ourselves on being the hotel of Hermanus and the fact that you enjoyed your stay at our hotel as well as your stay in Hermanus is very motivating for us.
My staff and I are committed to bringing hospitality and customer service back into hotels. Judging by your comments I think we are making progress. We will continue to use this as our base from which we will update our hotel.You are always welcome back at the hotel and a true Hermanus experience is never complete without seeing the whales so you have to return between July and December and we will be here to greet you.

Warm Regards,
Blake Albert and The Windsor Team.

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Reviewed February 25, 2013

A small old fasioned Hotel, but very nice and warm hospitality, just a cross the street you are invited for a walk along the Indian Ocean coast, a beautiful Nature Reserve ful of all kind of flowers, and the whales approaching from the blue ocean!

  • Stayed: October 2012, traveled with family
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Thank bar_shay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded April 12, 2013

Dear bar_shay,

Thank you very much for your positive comments, warm hospitality is what we aim for. We are glad you enjoyed your stay in Hermanus and look forward to welcoming you back.

Kind regards,
Blake and the Team

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Reviewed February 18, 2013

Dirty room and bathroom, I had a cockroach land on my bed in the middle of the night.
Rooms are also very warm I had to sleep with the window open. The shower goes from hot to cold 100 times during a shower. The bathroom fan was ad loud as a jumbo Jet. The place does have some old charm about it.

  • Stayed: February 2013
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Thank npdsomerhayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded February 18, 2013

Dear npdsomerhayes,

Is this it? Is this your valuable contribution to the hospitality trade of South Africa?
I feel that you may have watched "Ramsay's Hotel Hell" lately and you feel that now you would like to be a hotel reviewer. You give us 4 stars for Value, 4 stars for Location, 3 Stars for Service, but an unidentifiable bug that lands on your pillow in the middle of the night, because of your open window, is now cockroach. How do you come to that? Why did you not inform us while you were here face to face so that A, we could have pointed out to you what the bug was if there was a bug, B, I could have helped make your stay better. No, it is far more sensational to write this so that you can now tell all your friends that you are also a Gordon Ramsay. Please contact me directly at blake@windsorhotel.co.za so we can fix this issue in a more appropriate face to face environment.
Yours Sincerely,
Blake Albert
General Manager

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Reviewed January 31, 2013

Stayed on this hotel en route to the garden route. The location , views of the ocean are breath taking. You can see the ocean , smell it and hearing it roaring from your room. You can walk to most restaurants without any fuss.

The rooms are dated, the beds are old and sunken in the middle. There is no Dstv (satellite) in the rooms jus local channels just 4 of them. The carpets are dirty and look very dated. The bathrooms also the same. This hotel is in dire need of an upgrade. From its location alone people will pay a lot of money to stay there but the interior really does leave a lot to be desired

Stayed: January 2013, traveled as a couple
1  Thank impudzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded April 12, 2013

Dear impudzi,

Thank you for taking the time to write your comments. We have embarked on a long term project to better our hotel in numerous ways.
Some of the upcoming projects include the instillation of DSTV as well as other projects.
By providing excellent service and ensuring our guests return we will be able to further these projects even more.
Thank you for your support and we look forward to welcoming you back to the Windsor Hotel to check on our advancements.

Kind regards,
Blake & The Windsor Team

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Reviewed January 18, 2013 via mobile

Over 100 years old, this beautifully situated hotel made me want to don my finery for dinner. But it's not necessary. She's as comfortable in her finery as you are in your shorts, tees and thongs. Well appointed rooms, all the necessary bits and bobs and EXCELLENT service from staff whose parents and grandparents had worked there (some very interesting tales if you take the time to listen). Would go back there in a heartbeat!

  • Stayed: January 2013
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1  Thank Gogo6gogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded April 12, 2013

Dear Gogo6gogo,

Thank you for these comments, I think they best describe the hotel and my wonderful dedicated staff who try so hard to provide fantastic service.
You are right, we are comfortable in our own skin, but we also recognize that there are some changes that need to be made, but you really understand us.
We look forward to welcoming you home.

Kind regards,
Blake & The Windsor Team

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Reviewed January 13, 2013

Good value for money, very affordable.Superb ocean view from sea-facing rooms and reading areas. Peaceful atmosphere and good location. Satisfying breakfast. We stayed for 3 nights, shall definitely come again.

  • Stayed: January 2013
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2  Thank Ansefie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded April 12, 2013

Dear Ansefie,

Thank you very much for taking time to write your comments. I think you have summed up the hotel in 3 simple sentences.
We look forward to welcoming you back to the Windsor Hotel.

Kind regards,
Blake & The Windsor Team

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Additional Information about Windsor Hotel & Apartments

Address: 49 Marine Drive, Hermanus 7200, South Africa
Phone Number:
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites
Hotel Style:
Ranked #7 of 11 Hotels in Hermanus
Price Range: $70 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Windsor Hotel & Apartments 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Windsor Hotel and Self-Catering Apartments, a 120km drive from Cape Town, is renowned for its unparalleled vantage point to view the whales which breed and feed in Walker Bay (July – November) Independently owned, Hermanus’s oldest hotel has been modernised while retaining the charm and hospitality so cherished by our guests, who return time and again for their homely seaside holiday experience. ... more   less 
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Also Known As:
Windsor Hotel Hermanus

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