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“We keep expecting better...”

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Windsor Hotel & Apartments
Ranked #7 of 11 Hotels in Hermanus
Reviewed December 18, 2012

We have been to the Windsor on a few occasions but I always leave with the feeling it will be better next time.
The views from the sea facing rooms can be breathtaking and doubly so if there are whales in the bay.The hotel is also within walking distance to town and the many excellent restaurants and bars nearby.
On the downside it is somewhat tired but,in our opinion it would not take too much effort by
management to rectify this.
The staff could do with a little motivation.We should hardly need to ask for a hand to the 3rd floor




























with our luggage when checking in and out!
The buffet breakfast is varied and good quality but why ask your guests to collect their own tea
and coffee? Come on guys that's a decent hotel basic.
And just as an aside we live in a country with a hot summer climate, surely a small bar refrigerator in the rooms should be a given?
We will in all probability have another visit next year.I hope the comments I have posted are seen as trying to be constructive and not just derogatory.






The staff could do with a little motivation. I shouldn't really have to ask for help with our luggage to the 3rd floor on checking in and out.

Room Tip: Sea facing rooms are a must preferably on the 2nd and 3rd floor. If like me,you and your children l...
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  • Stayed: December 2012, traveled as a couple
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Thank eric312659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded December 19, 2012

Dear eric312659,

Thank you very much for your comments. We really do appreciate constructive criticism. I'm sure you'll agree with me that there has been a genuine attempt to start upgrading and renovating certain parts of the hotel. As it is with most projects in life sometimes these things take a little bit of time. I assure you that we have a very serious and definite plan in place to take The Windsor to where it wants to be.

There are many parts of your comments that we will include in that plan.
I thoroughly look forward to your visit next year and beg you to call on me when you are here so that I may be able to show you our plans and get some of your input which would be greatly valued.

Thank you for your ongoing support.

Yours Sincerely,
Blake Albert

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512 - 518 of 721 reviews

Reviewed December 7, 2012

I think the hotel depends more on the location than customer care.
Staff on reception were less than welcoming and the bar staff seemed totally disinterested.
The whole place needs a makeover.
If it wasn't for the location - and the whales, the Windsor Hotel would struggle.
To sum up, don't waste your hard earned cash, stay somewhere else.
On the positive side, Hermanus is full of wonderfull places to eat and there is lots to see.

  • Stayed: November 2012, traveled with friends
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1  Thank IanHay111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded December 9, 2012

Dear jum186543,

I would urgently request you to please e-mail me the details of your stay, IE dates and time of check in (blake@windsorhotel.co.za). Your comments are very personal to you and have far reaching consequences.
To recommend that people go somewhere else without giving us the opportunity to investigate and correct this issue is extremely harsh.
The Windsor Hotel has been here for 116 years and a bad experience such as this one needs to be thoroughly addressed, but you have to be fair and give me the full details of your stay so that I can take action.
I am sorry you had such a bad experience and I would hope that the next time you find yourself in Hermanus that you would give The Windsor the opportunity to show you that this was a one-off experience.

Yours Sincerely,
Blake Albert

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Reviewed December 4, 2012

My family stayed at the Windsor Hotel the night before going on a great white shark trip. We loved the hotel. It was quaint with the many sitting rooms, hallways and lovely dining room. The location right on the edge of the ocean was beautiful! It was also a short walk into town where there are many small restaurants and bars. The sound of the crashing waves lulled us to sleep. The hotel was quiet and the staff was very friendly. We had to leave early but wished we were staying longer to enjoy the town.

Room Tip: Splurge for an oceanfront room!
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  • Stayed: March 2012, traveled with family
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Thank Lynda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded December 9, 2012

Dear Lynda R,

Thank you for your awesome comments. We are also so sad you could only stay the one night and we sincerely hope that you get a chance to travel to Hermanus again so that we can welcome you back to The Windsor Hotel.

Kind regards,
Blake Albert

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Reviewed November 20, 2012

This hotel is located right on the bay overlooking the sea and we loved the sea facing room that we got. It was the right season for the whales and we did spot a couple from the huge window in our room.

We got the room on the second floor and it was spacious and neat. The ground floor rooms had more or less the same view but had a nice sit out which I think is a plus point. Plus there is no lift so if you are going with elders who have difficulty climbing up, its better to ask for the ground floor rooms.
Bathroom was also big and neat but we had some problems with the flush. There was a terrible sound every time we flushed which would continue for a long time. The wash basin had no hot water which was a major inconvenience. There was however hot water in the shower.

The breakfast was a very nice spread. The reception staff and well as the other staff were very helpful. The hotel has a nice back entrance which leads you into a street full of shops which was very useful. Overall it was a good hotel in a great location.

Room Tip: No lift so keep in mind while choosing rooms on the higher floors.
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  • Stayed: September 2012, traveled with family
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2  Thank WaterShadows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded December 9, 2012

Dear WaterShadows,

Thank you very much for your positive and constructive remarks. The plumbing issues that you refer to have been identified and fixed thanks to your comments.

Reviews like these are extremely helpful to us. Thank you for taking your time to write them.

Kind regards,
Blake Alberts

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Reviewed November 19, 2012

The Windsor Hotel is right on the bay and if you have a sea view you can see whales from your bedroom window (at the right time of year).

Good sized bedroom with large double bed and sofa, bathroom had a bath and shower.

Hotel is old but comfortable, the breakfast was excellent

Good location within easy reach of shops, restaurants and waterfront.

Note that all the whale watching boats leave from the New Harbour about 2 miles away from the centre.

Room Tip: Insist on a sea view
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  • Stayed: November 2012, traveled as a couple
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1  Thank matilda48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, Manager at Windsor Hotel & Apartments, responded to this reviewResponded December 9, 2012

Dear Matilda48,

Thank you for your fair comments. We really appreciate it when travelers write of positive experiences or give constructive criticism.

Your review goes a long way in terms of sustaining and growing the Hotel

Hope to see you again soon.

Blake Albert

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Reviewed November 12, 2012

We arrived here during gale force winds and pouring rain, so not a good start. We were directed (not escorted!) to our room on the second floor, only to find it hadn't been cleaned yet. When we eventually got in the room was adequate, but with the wind it was obvious we were not going to get any sleep that, it felt like the roof was going to blow off. We did manage to change rooms with no trouble! The plus point is the hotel is right on the sea-front and you can see whales from your room if you are in the front. The hotel has a history but it is tired and outdated and needs renovating. The town itself wasn't terribly inviting, either. The whales won this one !

  • Stayed: October 2012, traveled as a couple
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Thank 395lynM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded November 14, 2012

Dear 395LynM,
Wow, bit harsh. Thanks for the comments. Happy traveling for the future.
Kind regards,
Blake Albert

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Reviewed November 8, 2012

The hotel is very old and needs major renovation. I guess, it has good set up with mass booking travel agents and hence does well but nothing to boost about. We paid extra for the room with the sea view but were very disappointed when we got the room that practically booked the view. we requested to move and were advise it was full but they managed a room on the ground level. That did not help as we could not see the sea anyway. We did not see any whales thou it was prime season and apparently none had been spotted for few days earlier. Location of the hotel is good but everything else sucks. If you are staying at this hotel to simply have a look at the whales, I would recommend go farther to De Kelder instead of Hermanus, it is much more nicer and sure to see some whales there. De Kelder is a small quaint little town and you will love it. Windsor had nice spread for breakfast and staff was helpful. Just that the hotel needs major renovation.

Room Tip: Make sure to ask for undistraction sea-view on the higher floor.
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  • Stayed: August 2012, traveled with family
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1  Thank Jagu D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this reviewResponded November 14, 2012

Dear Jagu D,
I am sure that once the "euphoria" and excitement of writing a review on Tripadvisor has warn off and you look at this review again you will come to the realization that your comments are not just non nonsensical, badly written and a bit unfair, but even may not really be a true reflection of your stay at The Windsor.
Thanks anyway.
Happy traveling,
Blake Albert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Hotel & Apartments

Address: 49 Marine Drive, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites
Hotel Style:
Ranked #7 of 11 Hotels in Hermanus
Price Range: $65 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Windsor Hotel & Apartments 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Windsor Hotel and Self-Catering Apartments, a 120km drive from Cape Town, is renowned for its unparalleled vantage point to view the whales which breed and feed in Walker Bay (July – November) Independently owned, Hermanus’s oldest hotel has been modernised while retaining the charm and hospitality so cherished by our guests, who return time and again for their homely seaside holiday experience. ... more   less 
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Also Known As:
Windsor Hotel Hermanus

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