I think the hotel depends more on the location than customer care.
Staff on reception were less than welcoming and the bar staff seemed totally disinterested.
The whole place needs a makeover.
If it wasn't for the location - and the whales, the Windsor Hotel would struggle.
To sum up, don't waste your hard earned cash, stay somewhere else.
On the positive side, Hermanus is full of wonderfull places to eat and there is lots to see.
- Official Description (provided by the hotel):
- The Windsor Hotel and Self-Catering Apartments, a 120km drive from Cape Town, is renowned for its unparalleled vantage point to view the whales which breed and feed in Walker Bay (July - November) Independently owned, Hermanus's oldest hotel has been modernised while retaining the charm and hospitality so cherished by our guests, who return time and again for their homely seaside holiday experience. ... more less
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- Also Known As:
- Windsor Hotel Hermanus