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“Bring Granny, maybe it will bring back memories”

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Windsor Hotel & Apartments
Ranked #7 of 11 Hotels in Hermanus
Cape Town Central, South Africa
Level 5 Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Bring Granny, maybe it will bring back memories”
Reviewed September 14, 2012 via mobile

This is an old hotel, that has been upgraded to a limited effect.
The location is great, and we saw Whales from our bedroom widow.
Unlike many "old hotels" this one is not full of character - especially the bar area!
The rooms are good size and while well worn are comfortable and the bed was good.
Plumbing was reasonable but there was problem
With the shower, going from Cold to Very hot,every few seconds
Overal I believe that there is better value for money elsewhere in Hermanus.
Food and service levels were acceptable.

Stayed September 2012, traveled on business
Helpful?
2 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, September 16, 2012
Dear Steve B,

BETTER VALUE?
"I believe that there is better value for money elsewhere in Hermanus." Better value?

Steve, you saw whales from your comfortable bedroom, you have access to free wi fi, free parking, your rate included breakfast and you believe that you could find better value? Well then Steve, I challenge you to find me all of the above in Hermanus, at better value.

I thank you for your comments as far as the upgrade is concerned and assure you that it is not limited, it is ongoing.

Please understand that upgrades to take time, especially in independent Hotels.

As far as bringing you Granny is concerned, we would welcome her anyday as we believe all people are entitled to the best value that Hermanus has to offer.

Kind regards,
Blake Albert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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692 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
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Italy
Level 5 Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 5, 2012

good position in the town near at restaurants and shops. the hotel is near also at port where a lot of cruises depart for seeing the whales . the room is clean but with a strange perfume and i haven't fount the hair dryer that had to be in bath , the view of my room is beautiful : the sea . the breakfast is excellent

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TENERA2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, September 16, 2012
Dear Tenera2007,

Thank you for the time to post your comments. Always nice to get constructive critiscim.

We are looking into the hairdryer situation and will have a plan in place very soon. As for the rest of your comments, I am glad to hear that you enjoyed the Hotel and Hermanus.

Looking forward to welcoming you back.

Kind regards,
Blake Albert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 3, 2012

We spent 3 nights at The Windsor Hotel in Hermanus. The hotel is right on the sea front about 10mins walk from restaurants and shops. You can see whales logging and breaching from the windows.
Breakfast choices are cooked or cold from sausages to ham to muffins.
Yes, Its a bit dated but it has character. For the view/location alone it is fab!.

Room Tip: Ask for a sea view on the third floor, the sea views are amazing and you cn watch the whales from yo...
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gemstar81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, September 16, 2012
Dear Gemstar81,

Thank you so much for your wonderful comments! I think that you understand us and we can't wait to see you again.

Yours sincerely,
Blake Albert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 2, 2012

We have just come home from a wonderful weekend at the Windsor Hotel in Hermanus. We watched whales playing in the bay from our bedroom window. Our bed was an exceptionally comfortable bed for a hotel bed. The breakfasts were yummy, lots of variety and all fresh and tasty. I look forward to our next weekend away at the Windsor. It is great to have a small friendly hotel so close to home.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GigiJenkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, September 16, 2012
Dear Gigijenkin,

Thank you so much for your wonderful comments!

We always love welcoming you back to the Windsor Hotel and look forward to your next visit.

Kind regards,
Blake Albert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 30, 2012 via mobile

We stayed here for one night as part of a school sports tour to South Africa. The accommodation in the main building seemed to be fine and nice and warm, but some of our party were allocated rooms out in an annexe at the back, which had no heating at all, so was extremely cold in the South African winter! These rooms were basic, with very small beds, so not to be recommended. The hotel is in a superb location though, and the breakfast was really very good indeed.

Stayed August 2012
Helpful?
Thank ellygirl34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, September 16, 2012
Dear Ellygirl34,

Thank you for your straight forward comments. It is always good to get constructive criticism and we have immediatly rectified the situation as far as your comments are concerned.

We have placed heaters and extra blankets into all of those rooms.

Thank you for having a positive effect on our Hotel.

We look forward to welcoming you back.

Kind regards,
Blake Albert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 30, 2012

excellent location right on the promenade BUT if you don't get a room on the sea side it is al lost... for why come to Hermanus if not for whale watching? We got there on a day when the staff said they couldn't upgrade our room for they were having a convention and were fully booked. So we stayed in the back... the bed was ... unconfortable, there was no Wi-FI available in the room, no safe and the room was small, probably the smallest hotel room I have ever been to. The staff at the front desk was ... condescendent and bored and I felt happy when we left after only one night

Room Tip: ask for a suite on the sea side like #36
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GabrielAllonTelAviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, September 16, 2012
Dear GabrielAllon,

What a pity that you choose to use your first review in such a negative manner?

Hermanus is certainly not boring and is not an unhappy place. Yes, it is true that our sea rooms have an incredible view, but unfortunately I only have 32 sea facing rooms. Obviously, when they are sold out, there is not much that I can do.

I am sad at your comments about your feelings regarding the Hotel and its staff. I wonder if this was not just your perception at the time?

We are a happy hotel that tries to do everything to make our guests feel welcome and satisfied during their stay. Your comments would have been more effective at the time of your stay, as I would have been able to react to your situation.

I certainly hope that you come back to Hermanus one day and that I will be able to show you the meaning of my words.

Yours sincerely,
Blake Albert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hermanus hotels

London
Level 6 Contributor
119 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed August 27, 2012

Rather dated feel (no safe in room and bath only) but more than compensated for by the the sight of whales from our balcony overlooking the bay. Ideal for watching whales without even leaving your hotel room. Good buffet breakfast with egg chef. R806 for b&b. Tip – In winter they offer discounts if you show up on the day and are unlikely to be full. Eat at Lemon Butta if you like seafood.

Room Tip: For wifi in your room ask for a room above reception, for nicer room ask for one in the new block.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenLUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, December 9, 2012
Dear JenLUK,

Thank you so much for your fair comments, you have given us some good pointers that we are working on at present.

Please be aware that we now have safes in all the rooms and are also looking into getting free wi-fi in all the rooms.

Kind regards,
Blake Albert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Hotel & Apartments

Property: Windsor Hotel & Apartments
Address: 49 Marine Drive, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites
Hotel Style:
Ranked #7 of 11 Hotels in Hermanus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Windsor Hotel & Apartments 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Windsor Hotel and Self-Catering Apartments, a 120km drive from Cape Town, is renowned for its unparalleled vantage point to view the whales which breed and feed in Walker Bay (July - November) Independently owned, Hermanus's oldest hotel has been modernised while retaining the charm and hospitality so cherished by our guests, who return time and again for their homely seaside holiday experience. ... more   less 
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Also Known As:
Windsor Hotel Hermanus

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