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“Amazing Windsor Hotel (Hermanus)” 5 of 5 bubbles
Review of Windsor Hotel & Apartments

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Windsor Hotel & Apartments
Ranked #7 of 12 Hotels in Hermanus
2 reviews
“Amazing Windsor Hotel (Hermanus)”
5 of 5 bubbles Reviewed June 14, 2012

We spent a night in the windsor Hotel, Our room had the best view, were you could look out onto the sea, and that's amazing for whale watching in the day! The bed in our room were as soft as a feather had such a peaceful sleep and good's night rest, you could here the ocean and the waves breaking on the rocks. Service "excellent",five star staff, had a good breakfast with variety of good, yummy food. Had a very welcome experience. Enjoyed my stay at the Windsor Hotel and would visit again.

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lilly2673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, June 18, 2012
Dear Lilly2673,

Thank you very much for your review on Tripadvisor. As always, we welcome all comments. Your experience, from the moment of arrival, is important to us.

As for the whales, you are absolutely right. They are back in Walker Bay and with the current dreary weather, there is no better place for whale watching than your sea facing room at the Windsor. Glad that you had the opportunity to experience that!

Please do come and stay with us again!

Kind regards,
Blake Albert and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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591 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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Centurion, South Africa
2 reviews
5 of 5 bubbles Reviewed May 19, 2012

Three of my high school friends and I spent a night at the Windsor Hotel in Hermanus on a weekend road trip to celebrate our 50th birthdays. We had a lovely stay at the Windsor. It is well situated and our rooms were not only comfortable and nicely appointed, but also offered a lovely view of the ocean. It was just a short walk into town to enjoy the restaurants and craft market. I would definitely choose to stay at the Windsor if I visited Hermanus again.

Room Tip: If you like an ocean view, request a sea facing room.
See more room tips
  • Stayed March 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, May 30, 2012
Dear Barbara,

Thank you so much for staying at the Windsor and celebrating your birthday with us. (We are still recovering).

Your comments are kind and we believe that you captured the essence of what we stand for.
"Stay at the Windsor, experience Hermanus".

We look forward to welcoming you ladies back next year for another "50th birthday".

Kind regards,
Blake and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belize City, Belize
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 9, 2012 via mobile

Stayed at Hermanus on my way to Gansbaai, well made it to Gansbaai but it was to quiet for my the hotel has an amazing location and history but it looks better from the out side than the inside
Staff was friendly and location is great

It is a shame with the location and history of the hotel that is not a superb boutique hotel

Do recommend the hotel for the location and the views but don't get your hopes up about the rooms

  • Stayed May 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank gxg189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, May 30, 2012
Dear Gxg189,

Thank you for choosing to stay with us and thank you for your fantastic comments in regards to our location and our staff. This is definitely something that we like to pride ourselves on.

The history of the Hotel has always been to provide the traveller with a comfortable place to stay and rest while enjoying the wonders that Hermanus has to offer. We at the Windsor, hold that believe of "Stay at the Windsor, experience Hermanus" deep in our hearts and we strive to maintain that ideal. With that in mind, the Windsor Hotel will never be a "boutique hotel". We are not "trendy", we are and have been for the last 116 years the normal traveller's hotel and we maintain to be like that for many more years to come.

We look forward to welcoming you back to the Windsor Hotel to once again enjoy the amazing view, location and our hospitality.

Kind Regards,
Blake Albert and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 30, 2012

The Windsor Hotel has always felt like a home away from home. We always feel welcome, treated with respect, a friendly smile and curtious attitude with every stay. They are busy with some refurbishment, which may still take some time, but as with all good things... these take time and based on what we've seen so far, we look forward to the final result. I will definitely recommend the Windsor Hotel for a great, value for money break away.

Room Tip: Sea facing is best for a view and mountain facing for some sun in winter.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RaineReed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, May 8, 2012
Dear RaineReed,

Thank you for your wonderful comments. What more can we say?

It is always a pleasure to have you stay with us. We aim to deliver our very best and you have captured the essence of what we strive to achieve.

Thank you and looking forward to you seeing you again.

Kind regards,
Blake Albert and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Winelands, South Africa
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed April 24, 2012

Spent Easter weekend here as we had left it too late to book anywhere else. Hotel is old but appears to be having revamp done. Had a sea-facing room, room had plenty of space and had small sitting area which opened onto balcony overlooking Indian Ocean. Unfortunately furniture was old and broken and bed was extremely uncomfortable. Breakfast was ample but no lunches or dinner is served although you can order take aways and eat in breakfast area. Hotel has no licence.
There was plenty for kids to do as the weather was bad and a DSTV sitting area as no DSTV in rooms.
Hotel has potential but badly needs upgrading. Rooms were clean. Excellent location.

Room Tip: Ask for one of the rooms that have been refurbished
See more room tips
  • Stayed April 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Smurphy903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, May 8, 2012
Dear SMurphy,

Thank you so much for your review. On the whole, we found it to be positive and in some parts constructive. I must point out, that there are a few inaccuracies. The Hotel faces the Atlantic Ocean and NOT the Indian Ocean. The Hotel has also had a liqour license since the early 1900's. (In fact, we have a little bar located next to Reception.)

We note that you make reference to our hospitality and making sure that families are well looked after and entertained. This is one of our specialties. We also note that you make reference and bear wittness to our ongoing renovations. (this is also an urgent project to us)

Our philosophy at the Windsor Hotel is "Stay at the Windsor, experience Hermanus". By this we mean that we want to provide affordable accommodation for everyone. They must use the Windsor Hotel as their base and then experience the beautiful outdoors and other activities that Hermanus has to offer.

The most immediate problem to me is your "sleep - quality". I only wish that you had reported this issue to us immediatly. That way, we could have made you stay far more comfortable.

Please can you contact me at blake@windsorhotel.co.za. I would like to have more information in order to fix this issue accordingly.

Thank you.
Kind regards,
Blake Albert and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 1, 2012

Had a nice stay at the Windsor Hotel. Would strongly recommend an ocean view -- we loved it. Our room had a walk-out deck too which was an added bonus. Breakfast was great too.

Room Tip: Go with the ocean view
See more room tips
  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Toronto1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, March 7, 2012
Dear Toronto1975,
Thank you for making the Windsor Hotel part of your trip to South Africa. We are delighted that you enjoyed your stay with us!
When in South Africa again, please stop by, even if just to say hello.
Kind regards,
Blake and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level Contributor
410 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
3 of 5 bubbles Reviewed February 22, 2012

The Windsor Hotel is, as the name implies, very much like a British hotel. Unfortunately it's very much what a British hotel would have been like in the 1970s and 80s! It is very reminscent of hotel stays I had as a child, with the big hotel keys and the slightly snotty atmosphere. The location is great, within easy walking distance from the centre of Hermanus, and it is directly on the seafront which means you get great views of the sea, the sunset, and those whales you hear so much about. You will have to pay quite a bit extra for a sea-view room, though.

We liked the common areas at the front of the hotel, which have comfy seating and great big windows to watch the action from. However once you get into the corridors upstairs and the room itself, it does look very dated. The rooms are quite small, too. Everything was clean and everything worked, which is the main thing, but whatever refurbishments may be taking place according to the management, they certainly were not evident from my room (and the little discreet snooping I did into other rooms, as the doors were left open on the empty rooms.)

I would feel happier recommending the place if I felt the price reflected the quality, but it didn't really. We went out of whale watching season, and yet a non-sea view room was over R1000, a sea view room about R1300. That would be quite a lot of money in Britain, never mind South Africa, for this standard of room. There is no way it is worth it. However I have to say the Marine Hotel (admittedly 5 star luxury) wanted R4000 plus - so maybe Hermanus is just an expensive place to stay.

Plus points, apart from location, are that they have a big car park round the back, and breakfast seemed fine. But unless you are big on the whole "retro" thing and fancy a trip back to the 80s, I would suggest you look elsewhere.

Room Tip: Sea view rooms are obviously better - but you have to pay for the privilege.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sfuhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor H, General Manager at Windsor Hotel & Apartments, responded to this review, February 28, 2012
Dear SFUHERE,
Thank you for staying at the Windsor Hotel and your comments.
The Windsor Hotel has been in existence for 116 years. We thank you for your comments in regards to us being clean, comfortable and in working order.
The Windsor Hotel aims to be the solid base on which a holiday of remembrance can be build. We do not and will never aspire to be a trendy, flash in the pan Hotel. I wish you had asked me or anyone of my staff members to show you our refurbishments and get some of your comments (a person sneaking around other rooms in a Hotel is never a good thing). We would have done this gladly.
As far as the price is concerned, it is a great shame that market forces dictate certain prices. We are always committed to providing the best possible price.
Should you ever visit Hermanus again, please feel free to contact me (blake@windsorhotel.co.za). I would love to host you and get some more constructive feedback from you as I believe that you are an experienced reviewer.
Kind regards,
Blake Albert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Hotel & Apartments

Property: Windsor Hotel & Apartments
Address: 49 Marine Drive, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites
Hotel Style:
Ranked #7 of 12 Hotels in Hermanus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Windsor Hotel & Apartments 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Windsor Hotel and Self-Catering Apartments, a 120km drive from Cape Town, is renowned for its unparalleled vantage point to view the whales which breed and feed in Walker Bay (July - November) Independently owned, Hermanus's oldest hotel has been modernised while retaining the charm and hospitality so cherished by our guests, who return time and again for their homely seaside holiday experience. ... more   less 
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Also Known As:
Windsor Hotel Hermanus

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