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“Amazing”
Review of Birkenhead House

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Birkenhead House
Ranked #1 of 11 Hotels in Hermanus
Certificate of Excellence
Reviewed September 17, 2013

We stayed at Birkenhead House to celebrate our anniversary and had the most fabulous time. Staff were great, efficient, friendly, welcoming and really wanted us to feel comfortable and happy. They had a great sense of humor and were great fun to chat with. The chefs were extraordinary and food was something to look forward to every single day. We had a room to die for looking out over the ocean and could see whales frolicking from our room and as we ate breakfast. We hope to go back again some day. Thank you To all staff for making our stay so memorable.

Glynis and Meryn, Canada

Room Tip: Room 1 let's you view the ocean from your bed
  • Stayed: September 2013, traveled as a couple
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1  Thank gellerin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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265 - 271 of 412 reviews

Reviewed September 8, 2013

We stayed here for 3 nights and it was like being at a private spa. We relaxed by the fire in the evening and whale watched during the day. We were greeted by all the staff upon our arrival and upon leaving. The ocean views from the lounge, dining area and our room were beautiful.. As you walk out onto the main patio you are able to step onto the Oceanside path leading into town. Each meal was delightful in the small private dining area. The chef comes out to go over the menu for the day with you and will gladly pair a wine for each course at dinner. When we checked into our room we were greeted with flower pedals on the bed and in the bathroom. This is the most relaxing and beautiful hotel I have ever stayed at. The staff is like family and cannot do enough for you. You do not want to miss the opportunity to stay here is you are in Hermanus!!!!!

Room Tip: Be sure to ask for a room with a good ocean view. Each room is unique in decoration and I suggest l...
  • Stayed: August 2013, traveled as a couple
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Thank mjw1224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

We stayed at the Birkenhead House & Villa for only one night as we were hoping to do a shark dive. Sadly, the dive was cancelled due to bad weather....however, the Birkenhead is THE most wonderful hotel to stay at if you want a beautiful view, exceptionally helpful and friendly staff, a cosy and welcoming atmosphere and delicious food. We stayed during the winter (July 2013) and the weather was freezing, but the hotel was beautifully warm. It is a wonderful place to stay and I'm sure you will love it.

Room Tip: We had a room directly overlooking the ocean and it was wonderful, but even the rooms which are not...
  • Stayed: July 2013, traveled with family
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Thank wizzyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

We stayed here for a short time this past July.

Positives-
Location unmatched (town, beach, view, etc)
Unique all-you-can-drink experience, with open bar to a variety of top choices
11-room hotel provides very initimate experience
Massages were superb
Food was very good, principally when head chef was in the kitchen
Service was superb, including a "whatever-whenever you want" attitude
Our room was fantastic
Hotel is generally tastefully decorated

Negatives-
Service was sometimes overbearing, including every staff member shaking your hand and interacting every time they passed.

  • Stayed: July 2013, traveled as a couple
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Thank RMSW_Fog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013

Imagine a 5 + star hotel where you feels as comfortable and relaxed as you do at home! From the moment we walked in the door, we were in love with this hotel. Everything is chilled, relaxed and effortlessly elegant. They call themselves the "Birkenhead Family" and this is exactly how it felt, like going to stay with your favourite friends or family. The staff are just wonderful, attentive but not intrusive and it is clear that they all get on really well together and love working there. We have never felt so totally spoilt or equally, so chilled and relaxed in our lives!

We stayed for 4 nights as part of a 3 weeks wedding/honeymoon trip to SA. To be honest, had realised how good this hotel was, we would have reduced our time in Cape Town and stayed longer here. We had really bad weather whilst we were there, torrential rain with thunder and lightening most of the time (not usual for this area at all). However, even that could not dampen our feeling for the place. We curled up on huge fluffy sofas in front of roaring fires, reading books, watching the weather pound the coast and sipping on divine hot chocolate with large doses of various liqueurs added.

Birkenhead House is "All Inclusive". Please do not let that shadow your opinion, here, "All Inclusive" does not mean just cheap local drinks and mediocre food. The is a huge list of amazing wines to choose from and all of the staff are knowledgable about which wines to try based on your likes/dislikes. All (premium) spirits, liqueurs etc are also included as is the "not so mini" bar in your room. They will stock your room with whatever drinks you wish, if not available as miniatures, they just put a full 70cl bottle in the room for you and will replenish the room supplies as often as you need.

The rooms have snacks and facilities for fresh ground, caffetiere coffee and various teas but we were encouraged to ring down if we wanted hot drinks (any time, day or night) as they have a huge range of loose leaf teas and various types of coffee "which will always taste better than just plunger coffee or tea bags you can make here in the room".

Our room was huge with a bathroom almost the same size. The style was like a wonderfully (contemporary) tastefully decorated old chateau. We also had 2 balconies, one with a sea view, the other looking up an impressive mountain to the rear. The ladies who serviced the rooms did a wonderful job. They were always immaculate with treats as part of turn-down service. We will not spoil the surprise for any of you lucky enough to stay during a special event but our last night was made especially memorable.

Now for the food. WOW. It was amazing. We assumed from the initial list for breakfast that we would be required to choose what to order from the basic menu options (there were then daily specials too). WRONG - Full platters of everything arrived, just for us! Fresh fruit, yoghurt, muesli, meat platter, cheese platter, home-made muffins, croissants, smoothies etc. Then you get to choose your actual breakfast! Lunch was 3 courses and all were divine. There were 3 choices for each course but basically they would do anything you asked. Evening meals were also 3 courses with and extra soup and canapé course slipped in. Presentation was beautiful too. They worked a menu around whatever the best meat, fish veg etc they could get was. During our stay, various couples came and went and then (as we were out of season for both summer and the whales), the last 2 nights we were alone in the hotel. They chefs came and spoke to us each day and asked us to tell them whatever food we craved for and they would cook it for us! As though that were not enough, they then checked before serving each meal to ensure we had not changed our minds and wanted something else!

As the weather was bad, I did also make good use of the spa within the hotel. As with everything, it was excellent. Fabulous products and a very personalised service.

I really cannot speak highly enough of this hotel. It is not cheap but there is a huge difference between purely expensive and pricey but worth every penny. This is definitely the latter, I'd stay here again in a heartbeat.

Room Tip: We were given a choice based on our booking of room 2 or room 8. Both were lovely. We decided on roo...
  • Stayed: May 2013, traveled as a couple
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1  Thank Elaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013

We recently spent a couple of nights at Birkenhead House in Hermanus, SA. The Hotel is locate in a residential area in this beach town, but it is right on a cliff overlooking a beach and the ocean. The rooms were extremely nice with ocean views. The staff was very attentive an helpful arranging cliff side walks and local activities. The food and drink that were included was excellent.
All and all it is a wonderful place to stay if you're driving down from Cape Town.

  • Stayed: May 2013, traveled with friends
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1  Thank friz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

Hermanus was a little bit out of our way and i wondered if it worths visit . i am very glad i desided to spend one night i Birkrnhead hotel and advise if you could afford it to stay two.
if you wander what exactly means "WOW effect'', this is a prfect example. Amezing view from the terrace where breakfast is arranged, tasteful mixture of art pieces and interior design, excellent service and food. There is nothing you could add to this wonderful place. We got room 3 I the villa , which is on my opinion the best one with the most amazing view.
Take a one hour walk to the village using coastal promenade and enjoy the ocean.
Thanks to the staff for their warm welcome and service!

  • Stayed: January 2013, traveled as a couple
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Thank galinat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Birkenhead House

Address: Cnr of 7th 11th Street | Voelklip, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Hermanus
#1 Luxury Hotel in Hermanus
#1 On the Beach Hotel in Hermanus
#2 Family Hotel in Hermanus
#4 Business Hotel in Hermanus
Price Range: $652 - $1,099 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Birkenhead House 5*
Number of rooms: 11
Official Description (provided by the hotel):
Perched on the Hermanus cliffs, the regal Birkenhead House overlooks the whale watching paradise of Walker Bay. Accommodating guests in the utmost luxury, this is the perfect destination for those seeking the pinnacle of seaside living. ... more   less 
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Also Known As:
Birkenhead House & Villa Hotel Hermanus
Birkenhead House And Villa

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