I agonized over the rating for this hotel and vacillated between a 5 and a 1 so I compromised with a 3. The hotel is stunning, The views of the bay and the whales are magical and the food and service was impeccable.
The only thing preventing me from giving it a 5 is the fact that when we returned to our room after dinner we found bugs (I think they were termites) in the bed. The management quickly addressed this issue -- they stripped the bedding and mattress pad, turned the mattress over to make sure there were no critters lurking and brought fresh linen and duvet. I wouldn't accept this at any hotel regardless of price, however, at $1,000 per night this is inexcusable. I still can't figure out how the bugs eluded the person who made the bed and the person who did the turndown service.More
- Free Wifi
- Free Parking