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“Good location”

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The Whale Coast All Suite Hotel
Ranked #3 of 11 Hotels in Hermanus
Certificate of Excellence
Sydney, Australia
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good location”
Reviewed October 13, 2013

Modern and quality furnishings. Very spacious. Could easily live in them, however it's a long way to walk from the reception to some of the apartments with no shortcuts. The wind was very loud as the corridors are exposed. Great location above the shops and easy walk to everywhere in central Hermanus. Wifi was a problem.

Room Tip: Check the outlook otherwise you could be looking out onto brick walls.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Snelsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, January 2, 2014
Dear guest,

Thank you very much for your feedback. We have taken note of your remarks and hope that we can improve your next stay by offering you an apartment in closer proximity to the reception area. We look forward to hear from you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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610 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
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English first
Cape Town Central, South Africa
2 reviews
Reviewed September 8, 2013

My 2nd time at the WCH in Hermanus and they have kept their comfort levels, in fact they better it with each visit. The GM Phillip is a gem and an asset. Awesome fully catered apartments. The mall is just below the hotel, which makes it very convenient. walking distance to the coast to view the whales... simply awesome.

Thanx guys

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Africanect H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, October 11, 2013
Dear guest, thank you for having chosen the Whale Coast Hotel once again. It is always very motivating to us to hear that we could exceed your expectations and you felt comfortable and really enjoyed your stays here! The WCH team looks forward to hopefully hosting you again for a third time.
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cape town
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 8, 2013

The Hotel apartments are comfortable and there is a view of the mountain but it is over a parking lot which was noisy in the evening and early morning.
The price is a bit steep in terms of value for money, the wifi is not free but partially free (the first 300mb)
There was only 1 children's channel on the DSTV not 'DSTV' as advertised
I was also not clearly told how to get to the hotel parking - bit of a convoluted arrangement
I do wish that when advertising these places what you see on the ads is what you actually get
For that amount of money one could do better elsewhere in Hermanus and be closer to the sea

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davevee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, January 2, 2014
Dear Dave,
Thank you very much for your feedback on your stay.
With regret I have to note that you did have dislike some of our products and services. However, we at the Whale Coat Hotel pride ourselves to advertise the hotel correctly and therefore offer plenty of images as well as virtual tours available via our website.
Please do not hesitate to ask for more vouchers at any stage of your stay as these are unlimited. We have selected DStv channels available as well as various board games for children and adults alike if you wish to switch off the TV for the time of your vacation.
Once again thank you for allowing us to incorporate some of this feedback to improve our operations
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Rome, Italy
Level Contributor
89 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 5, 2013

the apartment it self was but just ok, no more than ok, but with a major leak in the living room. the apartments are inside a shopping mall with the living room terrace just above the outside parking. not exactly what you would expect when you to a small town with the only purpose of whale watching. you can find much better self catering solutions in hermanus. make sure of the location.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank ziocut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, October 14, 2013
Dear Guest

Thank you for having made the choice to make use of our facilities whilst visiting Hermanus, my apologies you did not find our gem as bright as we would have loved you to see it, I must say however, (Like the Cremora Advert) "Its not inside, Its on top! :D, The hotel is in front, and on top of the shopping mall and not inside.The concept of the hotel is to be a Centrally located, Affordable, Family friendly luxury Self-Catering establishment that is in walking distance to most highlights the town has to offer and the bulk of our clients find it very handy to have Shoprite Checkers downstairs and behind the hotel as they do not need to do their shopping from whichever destination they travel from, but do it all once they arrive.
Also to note, Hermanus really has a lot more to offer than just Whale watching, with shark cage diving, paragliding, paint ball shooting, a astounding and very reputable wine route, Child Play areas, fantastic restaurant selection, hiking trails, horse riding, white water rafting, black water tubing, sunset cruises, Archery, Historical tours and museums,

Thank you for your valued feedback, and I do hope you will be back in Hermanus again soon to exhaust all these features that the little village has to offer.
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Milan, Italy
1 review
Reviewed August 26, 2013

A beautiful apartment in service centre with shops and supermarket just at the lower level.
This is perfect for the family but despite the name there is no sea view.
The apartments are 2 floors, full equipped with a big kitchen and 2 bed rooms.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank argemarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, October 14, 2013
Dear Guest

We would like to thank you for having chosen our facilities to be your destination of luxury whilst visiting the most beautiful village in the world. I trust your holiday was as soothing as expected.
Indeed you are right we do not have any sea views from our down stairs balconies and a partial view from the main bedroom balcony however we like to take pride in our majestic mountain views and being a minute walk to the cliff path that gives you superb sea views, we like to think of it more as "the best of both worlds :)

We look forward to hosting you at our little gem soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hofheim am Taunus, Germany
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 25, 2013

i am spending more then 200 nights per year in hotels. Nerver had such a great stay in such a perfect hotel with very nice and personalized rooms. The apartment are very spacious and furnished with perfect charm and character. Nothing is missing !!! The personal is very nice and professional. The location is perfect as it takes 3 min to walk to the city centre.
Perfect hotel also for family visiting the region.

Room Tip: You can choose between 1, 2 or 3 rooms appartment.
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  • Stayed November 2012, traveled on business
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank Christophe v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, October 11, 2013
Dear Christophe, thank you for your feedback and for having chosen the Whale Coast Hotel! I am glad to hear that you as a savvy traveller enjoyed the standard of our apartments and the friendliness of the team. We are always looking forward to hosting you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 24, 2013

We recently had the rare privilege of staying in the delightful coastal town of Hermanus and were accommodated in the Whale Coast All Suite Hotel. This fairly new addition to the town was exceptional. We stayed in a 3-bed roomed apartment where attention was paid to every last detail.We were so impressed that we will be returning in October to revisit the whales, the wide choice of restaurants and stay in our new home away from home - The Whale CoastAll Suite Hotel The suites were serviced daily and our view over the mountains was spectacular. Nicole and the other hotel staff were always friendly and very helpful. They willingly offered to assist with booking restaurants and outings and we were happy we used their advise. We discovery the culinary magic of Mogg's Country Cookhouse and the Barefoot Chef as well as Lemon Butta and Le Pentacola the later two mentioned, with panoramic ocean views - to continue whale spotting throughout our meals. God surely smiled when he created Hermanus and environs and we will be back soon to share in the magic! Try booking thorough online booking agents as then you will get a really good rate - we recently used bookingdotcom

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Margot080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillip G, General Manager at The Whale Coast All Suite Hotel, responded to this review, October 11, 2013
Dear Margot,
it is very motivating for us to hear that Hermanus and the Whale Coast Hotel gave you so many unforgettable experiences. I am glad to see that you and your family really enjoyed your stay at the Whale Coast Hotel. We look forward to hosting you again in your new “home away from home” in October! May I suggest our special with Marine Dynamics which offers either a 2 night stay including breakfast and a boat cruise or alternatively a 2 night stay including breakfast and a shark cage dive?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Whale Coast All Suite Hotel

Property: The Whale Coast All Suite Hotel
Address: Corner of Lord Roberts & Royal Roads, Hermanus 7200, South Africa
Phone Number:
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 11 Hotels in Hermanus
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Whale Coast All Suite Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
The Whale Coast Hotel offers luxury accommodation and exclusive conference facilities to the leisure or corporate guest in the heart of the scenic Cape Whale Coast only 90 minutes from Cape Town. ... more   less 
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