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“Wonderful Hotel”

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The Marine Hermanus
Ranked #4 of 12 Hotels in Hermanus
Certificate of Excellence
Sandbach, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful Hotel”
5 of 5 bubbles Reviewed February 4, 2013

This hotel has it all. Great location, lovely rooms, excellent food and above all fantastic customer service. Over the years we are lucky enough to have stayed in some properties that would lay claim to be amongst the top hotels in the world. The Marine would stand comparison with any of them. We plan to return for the Whale watching next year and hope to revisit the Marine when we do so.

Room Tip: From what we saw of the rooms we don't think that you could get a bad one. If you want whale wa...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewH697
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, March 5, 2013
We were delighted to have you staying with us this year and I hope to see you again soon during our whale season.
Warm Regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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665 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cape Town Central, South Africa
1 review
5 of 5 bubbles Reviewed January 18, 2013

Really enjoyed our stay at the marine hotel. Staff were very friendly and efficient and couldn't do enough for you. Excellent location on the cliff path with fantastic views. I would thoroughly recommend anyone to stay here.

Stayed January 2013, traveled as a couple
Helpful?
Thank Bhillen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, January 24, 2013
Thank you for your positive comment. We are delighted that you enjoyed your stay and hope that you left us rejuvinated.
Looking forward to your return for a little more R&R
Warm regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmo, Sweden
2 reviews
5 of 5 bubbles Reviewed January 9, 2013

We spent more than a week at Marine Hotel & felt like family! The staff was excellent in helping us with everything from smaller things to arranging activities. We travelled with two small children (1 & 3 years). When the room was not perfect for our familiy they help us with another room. The location of the hotel is brilliant with closeness to the sea, market, restaurants & lovley nature. We will come back.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rickard k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, January 24, 2013
It was an absolute pleasure having yourself and the family with us over the new year. I think half of our staff fell in love with your little ones and were very sad to see you leave.
I hope that we have the oppurtunity of welcoming you back in the future and look forward to introducing some more of what Hermanus has to offer.
Warm regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
darmstadt
Level Contributor
277 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

A well maintained, charming and comfortable hotel. Attractively located right on the cliff path overlooking the sea. Excellent location, superb service by the very attentive staff. Wish all the other places we stayed at during our last trip would have been that good. The upstairs room we stayed in was very comfortable and well appointed. Excellent bathroom, comfortable bed, great view of the sea. This is a great place to unwind, attractive even outside whale season. Good food in the restaurants, small but well selected wine list.
This hotel is now on my list of places to go back to for quality R&R.

Room Tip: upstairs seaviw rooms are great
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weinweber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, January 6, 2013
I am delighted that you enjoyed your stay with us and we look forward to welcoming you back for some more well deserved R&R.
Warm Regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Western Cape, South Africa
Level Contributor
152 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 bubbles Reviewed January 1, 2013

Carchele Health and Beauty Spa is the in-house facilitu at the Marine Hermanus. They actually do the hotel no favours by being associated. The facility is a glorified salon and should not have the description "SPA" in their title. It is misleading and false marketing. A showerhead with 4 settings does not constitute a SPA!There are NO changing rooms, lockers or even private male/female toilets. After our shower treatmentI had to change, and apply make-up in a toilet! Unacceptable. The cashier could not furnish me with a invoice on payment! Shocking. A handwritten receipt out of a carbon duplicate docket book is NOT an invoice. Very Very unporfessional set-up. The treatment was average fot the cost.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, January 6, 2013
I am terribly sorry that you did not enjoy your spa treatment at our Carchelle Spa. I would really appreciate if you could contact me directly on hamish@themarine.co.za and go into more detail about the problem with your treatment as this is the most important part of the experience.
Once again, I am sorry that you experience was not to your standards. We try and improve on our treatments and our space every year and strive to be the best we can be at what we do.
Look forward to hearing back from you.
Warm Regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

Lovely hotel, wonderful setting, very attentive staff, good food and all the other positives made by other reviewers.

In our case just one downside. Our room. We booked through an agent (Cox & King) who should have explained the different grades of room and in particular that those on the 1st floor of the two-storey building and facing the front have great views over the sea, whilst ours at the side of the building and on the ground floor did not. So worth checking out price and availability of the rooms before booking.

Also the sound-proofing between ground floor and first floor rooms was, in our case, very poor. So we were very often disturbed by what sounded like a herd of elephants from the room above. The excellent manager said he would look into it - obviously not for us, but worth keeping an eye on this for future visits.

Overall we enjoyed The Marine and would definitely come back if going to Hermanus in the future. Hopefully if things have improved and we get a better room we will be able to give the hotel the full monty - i.e. five stars.

One other thing to note is that at Christmas - the part of the world that hasn't gone to Franschhoek seems to converge on Hermanus so everything - golf, shark cage-diving, boat trips, spa treatments and the good restaurants - all get very booked up so its worth arranging these things in advance of your trip.

Room Tip: Seaview first floor are the best
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, Manager at The Marine Hermanus, responded to this review, January 4, 2013
I must sincerely apologise for the noise issue which you encountered during your stay here at the Marine. Please be advised that we do take these matters very seriously.

We look forward to welcoming you back in the near future and will gladly make advance bookings for your activities so that you may enjoy the Marine to the fullest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calpe, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 31, 2012

Our fourth trip to the Marine and the Southern Right Whales and this hotel is somewhere we will go back to again and again. We booked our usual room in the middle of the Second Floor just above the Marine's own tidal swimming pool and after the usual warm welcome by the reception staff were greeted with two whales playing in the sea just in front of the pool. Fabulous. This hotel is one of three owned by Liz McGrath on and around the famed Garden Route in S Africa and is a real gem! The room we always stay in is very well appointed and comfortable and the attention to detail from the staff is unsurpassed in our experience. They even remembered that we prefer a Duvet for the bed rather than blankets. Breakfast in the Pavilion restaurant is a real treat and an evening meal at the Seafood at the Marine an excellent choice. Waking up in the morning and pulling back the curtains to view the whales from the comfortable bed brings a whole new perspective to whale watching and one I am sure new visitors will enjoy as much as we do. This is a place we come to relax after safaris and game drives and we do so with gentle cliff top walks and beach-combing on a nearby sandy beach. The staff at the Marine always make our stays very pleasant and are keen to offer advice on where to go and what to do in Hermanus and the surrounding countryside. Remember the Whales are at their best between August and October.

Room Tip: Always ask for a Sea view room on the Second Floor for the best of the whale watching
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IanSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, Manager at The Marine Hermanus, responded to this review, January 4, 2013
Thank you for returning to the Marine to experience the magnificent whales and endless beauty of the Walker Bay area. We look forward to your next visit and welcoming you back to your "home away from home"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marine Hermanus

Property: The Marine Hermanus
Address: Marine Drive, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hermanus
#2 Romantic Hotel in Hermanus
#4 Luxury Hotel in Hermanus
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Marine Hermanus 5*
Number of rooms: 40
Official Description (provided by the hotel):
The Marine is one of the southern hemisphere's most spectacular seaside Relais & Chateaux properties. Perched on the cliffs, overlooking Hermanus's Walker Bay, The Marine boasts 40 individually decorated bedrooms and suites. This unforgettable property overlooks South Africa's most pristine whale sanctuary, and it is just a stone's throw from one of the greatest densities of the endangered Great White Shark, and selection of fynbos species in the Cape. The Marine offers guests the unique opportunity to experience the finest land-based whale watching in the world. From June to September guests are able to view these majestic creatures from the comfort of their beautiful sea-facing bedroom. The attention to detail is apparent in every aspect of this remarkable owner managed property - from the personal service to the exceptional cuisine which is overseen by The Collection by Liz McGrath's Grand Chef, Peter Tempelhoff, the perfect-for-sundowners Sun Lounge and the in-house Carchele Beauty Spa. Each piece of The Marine story adds another element to an unforgettable stay. ... more   less 
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Also Known As:
The Marine Hermanus Hotel Hermanus
The Marine Hotel Hermanus

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