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“Shellfish poisoning from restaurant” 3 of 5 bubbles
Review of The Marine Hermanus

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The Marine Hermanus
Ranked #3 of 12 Hotels in Hermanus
Certificate of Excellence
London, United Kingdom
2 reviews
“Shellfish poisoning from restaurant”
3 of 5 bubbles Reviewed January 21, 2012

Having eaten fish (but not shellfish, if the menu is to be believed) in the Seafood Restaurant, had the unmistakable allergic reaction to shellfish . The hotel manager, Hamish, denied there could be possibly be mixing of fish and shellfish during meal preparation in such a well-run establishment. Hmmm - can't recommend the restaurant or the hotel - you can do better elsewhere in Hermanus.

Stayed November 2011, traveled as a couple
Helpful?
Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, February 6, 2012
Dear Madam
Shellfish poisoning is a serious affliction. One not to be dealt with lightly. As previously stated, we at The Marine are very aware of seafood allergies due to their serious nature and follow stringent regulations in ensuring that guests needs are looked after and people with allergies are well catered for.

Could you please elaborate on any other poor experience that you may have recieved so it may be rectified.

Regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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653 reviews from our community

Traveler rating
    429
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    58
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See reviews for
115
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
Almelo
Level Contributor
85 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed January 20, 2012

The locations of the hotel is fantastic. From the hotel you can see the whales if you are lucky.
Beautiful rooms and nice restaurants. Maybe more to the taste of older people.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank inepien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, February 6, 2012
The views of Walker Bay are indeed spectacular, especially during our whale season.

I hope to see you again in the near future.

Warm Regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
113 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed January 11, 2012

Service and food is good here. There is a small spa (but no gym or fitness room) which is quite good (although the therapist kept me waiting 20 mins). The seafood restaurant is excellent: very good value and has a reasonable wine list. The only disappointment really was that the photos of the hotel give an entirely misleading impression suggesting that it is isolated whilst in fact it is in the middle of the town and has some rather humdrum cafes and bars just outside. There are no grounds to speak of. We had a pleasant suite overlooking the sea. It's not really a five star hotel but is a decent place to stop for a night or two. Could probably do with a revamp.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jon13Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, February 6, 2012
Dear Jon
I sounds like, overall, you had a pleasant stay with us here at The Marine. We are currently busy with a number of improvements around the hotel and I hope to welcome you back so that you can experience them.

Warm Regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weybridge, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed January 3, 2012

Great location, stayed here last year but unfortunately felt that the hotel had gone down since then. Our room was tired and badly needed updating, the water in the room was a horrible brown colour and the only explanation we were given was 'there's a broken pipe somewhere' bit off putting, my wife couldn't wash her hair for three days. The food is very good but the menu in the seafood restaurant has not changed in three years!

  • Stayed December 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mark p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, February 7, 2012
Dear Mark
I must apologise for the discoloured water in the hotel during your stay with us. As explained to you, a water pipe in the village had burst, causing this discolouration, hence the fact that we supplied copious amounts of bottled water to all of our guests that were staying with us at the time.
At no time was the water harmfull to drink or to wash with however.
We are currently busy with a number of improvements in and around the hotel and hope to welcome you back soon to be able to experience these.

Warm regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed December 28, 2011

The hotel has a great view of the bay, but is 30 meters from the pretty average bars and seaside cafes that remind you of a rundown British seaside resort. The staff at the hotel have been on the customer service course that teach them to answer any problem with a smile rather than a solution.

A big shame!!!

  • Stayed December 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Jpmccusker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, February 7, 2012
Dear Mr McCusker
I am sorry that you did not enjoy Hermanus and it`s surrounds. It is definitely a lovely little town with a rich history and a magnificent coastline. Next time you visit, be sure to get some advice from our travel desk as to what to do in the area. There are numerous activities and sights to keep even the most energetic person busy.

You intimate in your comment that you may have had a problem. Could you elaborate on this so I may get to the bottom of it please. We here at The Marine strive for service excellence, treating all obstacles with the merit they deserve.

Warm Regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff
Level Contributor
134 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed December 14, 2011

We recently stayed at this hotel with an amazing cliff top ocean view from our beautiful 4 poster bedroom. Our stay was made complete with views of whales in the bay both from our room and on the cliff path. We celebrated a special birthday by having dinner in the Seafood Restaurant with immaculate service and spectacular food. Staying for 3 nights, we received friendly & helpful service throughout the hotel; we would highly recommend a visit to both the hotel & the Seafood restaurant.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CardiffCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, February 7, 2012
Dear Charlie
I am delighted you enjoyed your stay with us here at The Marine. I hope you remember your special time with us and we hope to welcome you back in the near future.

Warm Regards
Hamish Hofmeyr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
350 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 bubbles Reviewed December 11, 2011

As I arrived in reception, the lady asked me for the names of my children (a few steps behind me!) so she could welcome them by name! We watched whales from our room! That just about summarises this special experience. Centrally situated to walk everywhere in the quaint fisherman's village; and easy driving distance to the wine estates of the Hemel-en-Aarde Valley. Manager Hamish Hofmeyr was in constant attendance. Both restaurants were great, though the kids particularly enjoyed the Rich Man's Fish & Chips in the seafood restaurant. The Marine definitely is the place to stay!

Room Tip: Ask for a sea facing suite and enjoy the whales!
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamishhofmeyr, General Manager at The Marine Hermanus, responded to this review, February 7, 2012
Dear Mr Vermaak

What a pleasure it was to have yourself and your family stay with us here at The Marine. I am delighted you all enjoyed your stay and we hope to welcome you back soon

Warm Regards
Hamish Hofmeyr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marine Hermanus

Property: The Marine Hermanus
Address: Marine Drive, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hermanus
#2 Romantic Hotel in Hermanus
#3 Luxury Hotel in Hermanus
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Marine Hermanus 5*
Number of rooms: 40
Official Description (provided by the hotel):
The Marine is one of the southern hemisphere's most spectacular seaside Relais & Chateaux properties. Perched on the cliffs, overlooking Hermanus's Walker Bay, The Marine boasts 40 individually decorated bedrooms and suites. This unforgettable property overlooks South Africa's most pristine whale sanctuary, and it is just a stone's throw from one of the greatest densities of the endangered Great White Shark, and selection of fynbos species in the Cape. The Marine offers guests the unique opportunity to experience the finest land-based whale watching in the world. From June to September guests are able to view these majestic creatures from the comfort of their beautiful sea-facing bedroom. The attention to detail is apparent in every aspect of this remarkable owner managed property - from the personal service to the exceptional cuisine which is overseen by The Collection by Liz McGrath's Grand Chef, Peter Tempelhoff, the perfect-for-sundowners Sun Lounge and the in-house Carchele Beauty Spa. Each piece of The Marine story adds another element to an unforgettable stay. ... more   less 
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Also Known As:
The Marine Hermanus Hotel Hermanus
The Marine Hotel Hermanus

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