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“Excellent, but manager / hostess unfriendly”

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Harbour House Hotel
Ranked #8 of 11 Hotels in Hermanus
Johannesburg, Gauteng, South Africa
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent, but manager / hostess unfriendly”
Reviewed August 13, 2013

What a stunning place to stay - everything was great and the place is breathtaking.

The only negative was an unfriendly, unwelcoming manageress / hostess. We arrived 2 hours early and although we understood that we would not be able to check in, she made it clear that it was an inconvenience and advised she would call when the room was ready. Four hours later we did not recieve a call and just checked in. The next morning she did not return a greeting.

Apart from the the complimentary champaigne, food and room were excellent.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BSchoombie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, August 14, 2013
Dear BSchoombie,

Thank you for taking the time to let us know how we are doing. We would like to apologise if the staff member came across unfriendly as this is not the standard we strive for at Harbour House Hotel and the issue will be dealt with accordingly to ensure that this does not happen in future again.

I am happy to see that you did rate our food and rooms as excellent and hope that we can make up for your negative experience with staff on your next visit, as we would like to welcome you back to our beautiful town and hotel.

Once again please accept my sincerest apologies

Kind Regards
Mariane Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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907 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
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English first
Cambridge, United Kingdom
Level 6 Contributor
150 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed August 12, 2013

Very nice clean and well appointed apartments, we weren't expecting microwave, dishes, glasses etc. Breakfast is exceptionally good and we would have paid for it if it hadn't been included. If you are visiting Hermanus you know why you have come, and this is a great spot to stay. No complaints...except...why is hot chocolate an extra at breakfast when taken instead of coffee....odd, and should really have been included in the price. It's the little things that get Excellent rather than just Very good ratings, and this seems an odd pricng decisio. However, a good pace to stay and we recommend it !

Room Tip: get one looking over the main bay if you can
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level 6 Contributor
105 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed August 5, 2013

The hotel location is magic. The breakfast and reception staff were really good, but the housekeeping staff were very loud. The room's are big but lack intimacy. Our shower produced a mere trickle in the morning, certainly not enough to take an actual shower. Parking was a bit tricky to negotiate. However, the best part of the hotel is its location. You don't need your car once you are here.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelisourhobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, August 14, 2013
Dear Travelisourhobby,

Many thanks for taking the time to post your review. We are most grateful for your honest feedback, which we accept as a valuable source of information for us to improve our services and the product we offer. Please accept our apologies for not meeting your expectations in all areas.

Please be assured that your comments have been taken up with the relevant departments in order to ensure that the necessary action is taken.

We hope that we will have the opportunity of welcoming you back in the future and assure you of our best intentions.

Kind Regards

Mariane Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 4, 2013 via mobile

This is a stunning gem of a hotel with exceptionally friendly staff who could not do enough to make our stay special. We also made use of the massage centre attached and can confirm that this was of the highest quality also.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graeme I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, August 14, 2013
Dear Graeme,

Many thanks for your wonderful review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to Harbour House Hotel.

Kind Regards

Mariane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 29, 2013

Unfortunately we had a bad experience. We had no sleep the first night as a group of other guests made such a noise and upset the rest of the guests too. I had another guests stand outside my door talking on top of her voice to her friend at there room door and had to ask them in my PJ's to quieten down. I complained to management and the said they were a wear of the guest that had disturbed the entire hotel that evening. We went for a relaxing weekend , to catch up on some sleep but ended up feeling aggravated and sleep deprived. We were tired the day after and wanted to have a nap in the afternoon, but the cleaners hovered, and banged around for 3 hours so that was it again for us. The TV channels were very limited and quality of the picture was not great. On our first night staff member barged through the front door without even knocking and we happened to be in bed already and started telling us we must have a romantic turndown???? and that we were honeymooners! I said no we don't want it and were are not honeymooners but she kept pointing at the paper in front of her and said "Romantic turndown!!" Breakfast was excellent and reception was very helpful. Overall very disappointed as I needed some chill out time and did not feel I got that.

Room Tip: Don't chose a front facing room and chose top floor for quieter stay
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LesleyEbel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, August 14, 2013
Dear Lesley,


Thank you for taking the time to post your review of Harbour House Hotel.

We are most grateful for your honest feedback, which we accept as a valuable source of information for us to improve our services and the product we offer.

Please accept our sincerest apologies for the inconveniences you experienced during your stay as this is certainly not the standards we strive for.
We trust that despite this we shall have the privilege of welcoming you back to Harbour House Hotel in the future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2013

Although we didn't see any whales, our stay in Hermanus was still well worth it. The Harbour House Hotel is surely the best setting in Hermanus with immaculate rooms, great views, wonderful service and lots to do. Worth more than one night and booking a whale/shark watching trip or the sea kayaking - the hotel were happy to help.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil_and_Katie_Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, General Manager at Harbour House Hotel, responded to this review, August 6, 2013
Dear Neil and Katie,

Thank you for your positive review.

We are delighted to hear that you have enjoyed your stay with us and we look forward welcoming you back in the near future.

Kind Regards
Mariane Maree
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
330 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed July 22, 2013 via mobile

Spent two nights here in July. Rooms are lovely and modern. From the bedroom windows you look onto the ocean- fantastic! The food is good and you are close to the centre of town. Definitely a venue to consider when in Hermanus.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reenwoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, General Manager at Harbour House Hotel, responded to this review, August 6, 2013
Dear Reenwoud,

Thank you for taking the time to share your recent experience with us. We are delighted to hear that you have enjoyed your stay with us.

We look forward welcoming you back in the near future.

Kind Regards
Mariane Maree
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harbour House Hotel

Property: Harbour House Hotel
Address: 22 Harbour Road, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 11 Hotels in Hermanus
Price Range (Based on Average Rates): $
Hotel Class:5 star — Harbour House Hotel 5*
Number of rooms: 42
Official Description (provided by the hotel):
Harbour House Hotel enjoys the most prominent of positions in the heart of the Old Harbour area, flanked by the seaside and the bustling centre of this holiday town. The magnificent Lookout Terrace invites guests to revel in the soothing surrounds of the ocean ahead and enjoy a lunch from Selkirk's restaurant inspired by abundant local produce and fresh ingredients, alternatively savour a sundowner from the Wine Bar in the Pavilion. Guests are offered a choice of accommodation from the historical architecture of the thatched roof seaside Manor House built in 1920, to the contemporary New Wing and Harbour Square. Rooms are luxuriously appointed with sophisticated modern décor, all within easy walking distance of the town’s top attractions, whale watching sites, markets, restaurants, street cafés and an abundance of reserved natural splendour. ... more   less 
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