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“Last Couples Getaway before baby arrives”

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Harbour House Hotel
Ranked #8 of 11 Hotels in Hermanus
Cape Town Central, South Africa
1 review
“Last Couples Getaway before baby arrives”
Reviewed May 12, 2013

For the most part the hotel and the service was brilliant. The staff were friendly and very helpful through out our stay. We were very happy with the experience and my wife was so impressed with the surprise nights stay i arranged for her. I wanted to get her out the house a little for a well deserved break before our little one is born next month.
The only two points i wanted to let you guys know about is that when we took a shower, the seals on the glass doors were not very good and had to do quite a bit of mopping up to dry the floor after and the other little thing was the late night milk delivery... The lady delivering the milk and cupcakes knocked so soft we couldn't make out if it was our door or not and after a few seconds unlocked and came into the room.
But these are just little things and didn't hamper our stay. My wife was still surprised and really loved the gesture.. Mission accomplished. Thanks for the memories Harbour House

Room Tip: Choose a room that it on the top floor. The scenery is second to none from all rooms facing the Old...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark_Bardon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Front Office Manager at Harbour House Hotel, responded to this review, June 2, 2013
Dear Mark_Bardon

Thank you for taking the time to share your experience with us.

We are happy to hear that you enjoyed your stay with us, but disappointed to note that your expectations were not fully met in some areas. We will be sure to deal with the relevant issues in order to avoid this from happening in the future.

We trust that despite this we shall again welcome you as guests to The Harbour House Hotel in the future.

Kind Regards
Reneê Roux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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900 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
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English first
Cape Town Central, South Africa
Level Contributor
148 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed May 10, 2013

The hotel is situated directly opposite the ocean with the potential of viewing whales directly from your bedroom. The place is well appointed, however I have stayed in 5 star hotels that are somewhat more beautifully appointed. I highly recommend the hotel for it's locality, within walking distance of a good selection of restaurants and excellent coffee shops.

Room Tip: Request a sea facing room
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank VGV001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Front Office Manager at Harbour House Hotel, responded to this review, May 12, 2013
Dear KingdomLMI,

Thank you for posting your comments.

We are pleased that you enjoyed certain aspects of your stay and appreciate your constructive comments, as it helps us improve.

We do hope to welcome you back to stay with us again soon.

Kind Regards
Reneê Roux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed May 7, 2013

I really hate it when I book a 5 star place expecting 5 star all the way and then the reality turns out to be a good 3 star or at a push 4star. This is exactly how Harbour House was for us.

It certainly gets 5 stars for the location, view and the rooms BUT as far as service goes it was really NOT up to 5 star standard. No manager to be seen all weekend.

Management was clearly missing and reception staff completely not interested or helpful. The bins in our room were not cleared out for the entire duration of our stay! Amenities were not replenished even after we asked for it to be done.

The rooms however are beautifully decorated, very nice and spacious but is starting to show signs of a bit of wear and tear. We did find the beds VERY hard and uncomfortable.

Breakfast was good, nothing special but fine and was included in the rate.

It is right across the road from the best restaurant in Hermanus - Burgundy's - so that made up for a lot of things.

I would not rate this as a child friendly venue, we had our 8yr old son with us and it was clear that he wasn't really welcomed by all the other guests.

Also worth nothing that this is a Pet Friendly hotel and for a NON pet lover like me, it was a nightmare. I REALLY do not want to spend my (expensive) weekend in the company of other people's dogs!!

I think there are other nicer places in Hermanus.

Room Tip: Corner suites are nice and big and have beautiful views of the bay. Insist on sea view when booking.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JolizeSheri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Front Office Manager at Harbour House Hotel, responded to this review, May 12, 2013
Dear Jolize,

Thank you for taking the time to post your review of Harbour House Hotel.

We are most grateful for your honest feedback, which we accept as a valuable source of information for us to improve our services and the product we offer.

Please accept our sincerest apologies for the inconveniences you suffered as a result of poor service on our part, they are not our normal standards and we will be addressing the issues with the relevant staff. We would therefore also like to apologise for not meeting your expectations in all areas and hope that that despite this you will return to our establishment.

Kind Regards
Reneê Roux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2013

The highpoint of our stay at the Harbour House Hotel was the breakfast we had outside at the long table underneath the old pine tree. It was breathtaking! the view over the bay pristine, the sea bright and the food great. It will stay with me forever.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andre B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Front Office Manager at Harbour House Hotel, responded to this review, May 7, 2013
Good Day Andre B,

Thank you for taking the time to share your experience once again.

We are delighted that you have enjoyed your stay and we look forward to your many happy returns to Harbour House.

Kind Regards
Reneê Roux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 3, 2013

My husband and I are spending the weekend at Harbour House - We have not even spent our first night here yet and I am already amazed by the ' little surprises'. Just before leaving for dinner at about 7pm there was a knock at the door - they came to deliver cupcakes and bottled water. When we arrived back from dinner there was a bottle of champagne on ice as well as a delicious piece of cake. I can't wait to see what other surprises await us tomorrow. So peaceful here.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WishfulThinking85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Front Office Manager at Harbour House Hotel, responded to this review, May 4, 2013
Dear WishfulThinking85

Thank you so much for your lovely review.
We are truly delighted that your experience in Hermanus exceeded your expectations, and do hope to welcome you back again sometime in the future.

Kind Regards
Reneê Roux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset West, South Africa
1 review
Reviewed May 2, 2013

I arrived in Hermanus in the morning to spend time with a friend to celebrate her 80th birthday. I booked into the hotel at about 4 p.m. and was soon settled into a tastefully decorated room with a balcony and a beautiful view. I was surprised to see that there was a kitchenette with microwave, kettle, toaster etc and an adequate supply of tea and coffee sachets so having a snack in the room was no problem.
Breakfast was most enjoyable with plenty of variety. I enjoyed sitting near the swimming pool and soaking up the magnificent view - relaxing and good for the soul!
The 2 night stay was just what I needed after being through a stressful time lately. Pleasant and helpful staff added to the experience. A good place to stay. Thank you!

Room Tip: Higher, north facing rooms give a good bird's eye view of the whole area.
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Moira D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Front Office Manager at Harbour House Hotel, responded to this review, May 4, 2013
Dear Moira D

On behalf of the Harbour House team we would like to thank you for your review.
We are pleased to note that you enjoyed the many aspects of the hotel and that your expectations were met.
We certainly hope to welcome you back in the not too distant future.

Kind Regards
Reneê Roux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Co. Donegal
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 25, 2013

Arrived at the Harbour House Hotel after a long day of driving and it was beginning to get dark. Looked up at one of the rooms which had a gorgeous chalandier light and thought oooh I'd love that room. Sure enough we were shown to that room and it was delightful. Huge bed super comfy and a large corner sofa for lounging and watching telly, perfect. They even had a bottle of champagne for us and a huge slice of chocolate cake as we were on honeymoon. Beautiful beautiful hotel and would highly recommend staying here.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenniferR1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Front Office Manager at Harbour House Hotel, responded to this review, April 25, 2013
Dear JenniferR1982

Many thanks for taking the time to let us have this wonderful feedback after your recent visit to Harbour House Hotel.

We are delighted that all your expectations were met, and look forward to welcoming back soon

Kind regards
Reneê Roux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harbour House Hotel

Property: Harbour House Hotel
Address: 22 Harbour Road, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 11 Hotels in Hermanus
Price Range (Based on Average Rates): $
Hotel Class:4 star — Harbour House Hotel 4*
Number of rooms: 24
Official Description (provided by the hotel):
Situated in the heart of the historical village, Harbour House Hotel has been modelled after its original architecture, a thatched roof seaside manor house built in 1920. Being perfectly located above the Old Harbour, the hotel's understated luxury is offset by the soothing surrounds of the ocean. The magnificent Lookout Terrace invites guests to relax around the infinity pool overlooking the ocean and savour a sundowner from the pool bar in the Pavilion. Harbour House Hotel consists of the restored Manor House with intimate Romantic Rooms, all with views, as well as the New Wing with 18 spacious suites, featuring sophisticated modern decor, a kitchenette and lounge leading out onto a private balcony. Guests are afforded luxury at every turn, from 100% fine white cotton bedding to marble and granite finishes. Sleek lines and carefully curated art pieces add to the modern aesthetic of each room. ... more   less 
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