We arrived at lunch time in mid November 2012, staying for 2 nights and were given a top floor luxury room at the back of the modern hotel overlooking the car park, with a glimpse of sea.
The room itself was well presented but as we were to find out a little later on the air conditioning did not work and part of the balcony floor,rail and both balcony seats were covered in seagull bird droppings which made it unusable without covering the seating first .
A call to reception produced a hotel worker that looked fairly dismissively about the state of the balcony and agreed that the aircon wasn't working. Unfortunately no alternative room was available at that time. (Tue) When I requested a tarif reduction to compensate for the lack of facilities, a pretty large mobile air con unit was installed which required a number of towels underneath to catch the condensation. ....The presentation of the room had now sadly deteriorated. The air conditioning was repaired during the following day.
An attempt to clean the balcony and its furniture had been made whilst we were out for dinner but hadn't been well done. Given that this is must be a regular occurrence in this room the housekeeping staff need to raise their standards. No excuses: if you charge European city hotel room prices then please provide the same standards.
The staff were pleasant and well mannered and I have to thank the receptionist who recommended the early afternoon whale watching trip which we managed to catch and which was a highlight of our trip there.
Breakfast staff seemed inexperienced and shy to take orders.
Be careful of where you park overnight in the car park as the seagulls decided to take out their revenge on my hire car which I had stupidly parked in one of the few uncovered spaces close to the hotel in their rear car park :-(
Last month my credit card statement showed that the hotel placed a transaction on to the card they requested as security. Querying by email what this was for (as I received confirmation on departure that nothing was outstanding) and expected none(we had no extras and the room had been pre-paid) I was informed it was for a bar/restaurant bill. Apart from breakfast we had never eaten in the hotel and the 2 drinks from the bar I had paid for at that time.
I guess someone had 'used the wrong room' number when signing for their evening meal. I've proven to hotel I ate elsewhere whilst in Hermanus and have sent them at their request a receipt showing payment for the drinks bill I had there so am disputing this transaction.
I in return have requested to see the signature on the bar/restaurant bill that was posted to my room. (which you would have expected them to show me on departure , wouldn't you !) Since that request they have no longer responded, even though they have been chased three times to do so.
Actions of an honest establishment - I think not.
- Official Description (provided by the hotel):
- Harbour House Hotel enjoys the most prominent of positions in the heart of the Old Harbour area, flanked by the seaside and the bustling centre of this holiday town. The magnificent Lookout Terrace invites guests to revel in the soothing surrounds of the ocean ahead and enjoy a lunch from Selkirk's restaurant inspired by abundant local produce and fresh ingredients, alternatively savour a sundowner from the Wine Bar in the Pavilion. Guests are offered a choice of accommodation from the historical architecture of the thatched roof seaside Manor House built in 1920, to the contemporary New Wing and Harbour Square. Rooms are luxuriously appointed with sophisticated modern décor, all within easy walking distance of the town’s top attractions, whale watching sites, markets, restaurants, street cafés and an abundance of reserved natural splendour. ... more less
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