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“Great hotel, best location, great pool”

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Harbour House Hotel
Ranked #7 of 11 Hotels in Hermanus
Berlin, Germany
Level Contributor
83 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Great hotel, best location, great pool”
Reviewed February 11, 2012

Located at the old harbour of Hermanus, this hotel is ultra new, perfectly located and offers very nice rooms, all in white! We liked most the hotel pool, which "follows the road" (check pictures). Breakfast was not included in the rate (but should be!!!), however hotel offers breakfast a la carte, or just across there are other places as well. Parking is free in front of hotel or to be paid in back of hotel. Hermanus - the whale watching capital of the world - is a nice town even without whales. in our opinion it is very safe. we stopped there on our way to garden route, would have loved to stay a second night, but hotel was booked.

  • Stayed January 2012, traveled as a couple
    • Value
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Helpful?
Thank TDBBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Duty Manager at Harbour House Hotel, responded to this review, February 19, 2012
Dear Guest,

Thank you for taking the time to share your experience on Trip Advisor.

We appreciate the wonderful comments about our property. We take great pride when receiving such positive feedback from guests who have stayed with us. We are pleased that you enjoyed your time in Hermanus and your stay at Harbour House Hotel and we hope that we will have the pleasure of welcoming you back to our establishment on your next trip to Hermanus.

It is through the feedback from our guests that we are able to make enhancements as there is always place for improvement. Your suggestions will be taken into account.

Kind Regards
Renee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
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English first
Berkshire
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 11, 2012

We stayed at Harbour house for 2 nights in Janaury 2012. On arriving the reception was very helpful and guided us down to the very secure private parking area, they also helped us out in booking us a great white shark diving expedition for the next day.

Our room was on the top floor, at the back of the hotel, with a partial sea view. The room itself was large, clean and modern, with a small kitchen area with toaster and microwave, which we did not use but I am sure would be very helpful for families.

The only bad experience at the hotel was the breakfast which we gave up on after waiting for over 45 mintues for poached eggs on toast. On walking back through reception mentioning this they gave us a brekfast voucher for the resturant opposite, which we used and was delicous.. Throughout the stay the staff at the reception area were extremely helpful, and although the hotel was larger than the other boutique type hotels we stayed at in South Africa it still managed to retain some of the personal feeling larger hotels often can't.

Room Tip: Top floor at the front of the hotel for the best view, although internally all of the rooms seemed v...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Lauren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Duty Manager at Harbour House Hotel, responded to this review, February 19, 2012
Dear Valued Guest,

Thank you for mentioning your experience during breakfast. On behalf of myself and the staff we would like to offer our sincerest apologies. We will make sure that this issue is addressed in order to avoid this from happening again in the future. The Burgundy is a very well established Restaurant in Hermanus and we are most pleased that the breakfast there was to your satisfaction.

We appreciate your positive feed back about our property, as well as our staff. It is always nice to read about how our staff have positively influenced a guests stay with us.

We hope to welcome you back to Harbour House Hotel in the not so distant future.

Kind Regards
Renee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
2 reviews
Reviewed February 7, 2012

We had a great weekend at HH. Magic location above the Old Harbour, stylish modern rooms with superb views across Walker Bay, complimented by obliging and friendly service - just ideal for a convivial get away with family and overseas guests. The pool is fabulous and provided loads of fun for the children. We relished a tasty, good value breakfast before reluctantly checking out - would have been happy to stay longer. Will be back for sure!

  • Stayed February 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank mark v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Duty Manager at Harbour House Hotel, responded to this review, February 18, 2012
Dear Mark,

Thank you for taking the time to post your comments on Trip Advisor.

We are pleased that you enjoyed your stay with us at Harbour House Hotel.

We are certainly truly blessed with the views from our property and we are glad that our staff made a lasting impression, the Front of house staff as well as the kitchen staff.

We look forward to welcome you and your family back to our establishment in the not so distant future.

Kind Regards
Renee Hibbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 9, 2012

Top location in the small centre. View from the pool is excellent. Nice, modern rooms. Ideal for 2-3 days. Very friendly and helpful staff. Can only recommend.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Duty Manager at Harbour House Hotel, responded to this review, February 15, 2012
On behalf of all the staff at Harbour House, We would like to thank you for the positive feedback. We can only hope that we contributed in making your stay in Hermanus, one to remember.

We trust that we will be able to welcome you back to our establishment again in the future.

Kind Regards
Renee Hibbert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villiersdorp
2 reviews
Reviewed January 8, 2012

Saturday 7Jan`12 was the third time my wife and I stayed at the Harbour House Hotel. I thought it to be a bit expensive without breakfast,but since we had good experience in the past,let it be.
First disappointment was the mini bar. No ice,no sparkling wine,no gin,just one whisky and three brandies and amarula.
Phoning for room service did not work,so had to walk to reception to order some ice.
Staff however are friendly and willing to help.
The next morning the girl at the desk tells me I still need to pay for the room while I was quite sure they deducted the money when booking through Agoda.
Back at home I found out that I now paid them double. I phoned them at the hotel and they only said they will come back to me.
Somehow with the expansion and reovations something of the old charm got lost the way we experienced it.

  • Stayed January 2012, traveled as a couple
    • Value
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Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harb0urH0useH0tel, Manager at Harbour House Hotel, responded to this review, January 19, 2012
Dear Valued Guest,

Exceeding the expectations of our return guests is generally the hardest and I do apologise for the poor service you received on this occasion, this is certainly not the standards we strive to offer our guests. We will also utilise your example regarding the error with your Agoda booking in our reservations training programs to ensure this does not occur again with future guests.

We hope you will find opportunity to visit Hermanus again, so we can restore your faith in our hotel and services offered.

Kind Regards
Mariane Maree
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellville, South Africa
Level Contributor
3 reviews
Reviewed January 8, 2012

Many thanks to Mariane Maree and her team for a most enjoyable X-mas experience and a great fix-up job after an initial glitch. We will definitely recommend Harbour House to all our friends and will surely make use of it again.

We loved the new pool, which was evident in the reaction from the passers-by, and fantastic views.

Kind Regards

Riaan Visser

PS. A discount for frequent guests will be a welcomed addition.

  • Stayed December 2011, traveled with family
    • Value
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Helpful?
Thank Riaan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 4, 2012

The location is brilliant with stunning views. The rooms are minimalistic modern, very clean, functional. The staff always smiling and anxious to please. During our stay it was too windy to be confortable in the pool area and a lounge to relax in would be have been welcome. The curved pool was a great attraction. Breakfast was of a good quality but a buffet might have worked better. But altogether an enjoyable stay.
The initial request to pay the full amount in advance by credit card, even before arriving, we felt was not justified. On complaining this was reducing to 50%. Most hotel merely require a credit card inprint.

Room Tip: Upper floors, sea facing are best.
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbour House Hotel

Property: Harbour House Hotel
Address: 22 Harbour Road, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 11 Hotels in Hermanus
Price Range (Based on Average Rates): $
Hotel Class:4 star — Harbour House Hotel 4*
Number of rooms: 24
Official Description (provided by the hotel):
Situated in the heart of the historical village, Harbour House Hotel has been modelled after its original architecture, a thatched roof seaside manor house built in 1920. Being perfectly located above the Old Harbour, the hotel's understated luxury is offset by the soothing surrounds of the ocean. The magnificent Lookout Terrace invites guests to relax around the infinity pool overlooking the ocean and savour a sundowner from the pool bar in the Pavilion. Harbour House Hotel consists of the restored Manor House with intimate Romantic Rooms, all with views, as well as the New Wing with 18 spacious suites, featuring sophisticated modern decor, a kitchenette and lounge leading out onto a private balcony. Guests are afforded luxury at every turn, from 100% fine white cotton bedding to marble and granite finishes. Sleek lines and carefully curated art pieces add to the modern aesthetic of each room. ... more   less 
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