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“Service after being stranded”

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Protea Hotel by Marriott George Outeniqua
Ranked #8 of 9 Hotels in George
Reviewed June 11, 2013

So after being stranded at George airport i was welcomed by Outeniqua Hotel with open arms. The Staff was extreamly helpful and provided me with everything i would need to have an unexpected over-night stay. The environment is stunning and the perfect tone was set for a peaceful nights rest and and the view is gorgeous.

  • Stayed: May 2013, traveled on business
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Thank Neha0702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this reviewResponded July 4, 2013

Thank you, Neha0702, for your kind comments. We were sorry to hear about your experience of being stranded at the airport and so pleased that our TEAM managed to make you feel welcome and comfortable. We hope that this unexpected visit, may turn in to many planned visits to our hotel in the future.

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Reviews (147)
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113 - 119 of 147 reviews

Reviewed June 7, 2013

From the moment I stepped in at hotel I was welcomed by good friendly people and that set the tone for the rest of my stay which I thorougly enjoyed. They always made that extra effort in you staying there and that was awesome knowing that you can ask them anything.

  • Stayed: May 2013
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Thank Terencevdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this reviewResponded July 4, 2013

Dear Terencevdp
It was indeed a pleasure having you stay at our quaint little hotel in the heart of George. We are so pleased to hear that you felt at home and that our TEAM were prepared to go out of their way for you. Thank you for taking the time to write your review on Trip Advisor - we truly appreciate it. We look forward to welcoming you back again and again.

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Reviewed June 6, 2013

We arrived at the Hotel to be greeted by the most amazing friendly Reception person I have met in a long time. The room was so clean and comfy , The breakfast was amazing and the staff , man they are just different , George as a whole is so nice and the air is so clean and clear just Like this amazing Hotel . We were given the Restaurants across the street from the hotel that you can order your Dinner in or Just stroll across the road to have dinner details , and when I arrived back home I found that I had lost my Jacket ( A present from my son in America) I was heartbroken but one call to the hotel and I was notified that they had found it and arranged to send it back overnight . Wow its was amazing worth the jitter I had about flying ,

  • Stayed: May 2013, traveled with family
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Thank Lorraine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this reviewResponded July 4, 2013

Dear Lorraine L
Thank you so much for taking the time to record your comments on Trip Advisor - we really appreciate this, as Trip Advisor is a powerful tool for potential GUESTS to our hotel. We are thrilled that you enjoyed our hotel and your time here - our TEAM were smiling ear to ear when we told them. It certainly motivates them even more! I am very happy to hear that your special jacket was found and returned to you by our STAFF. We hope that you will visit us again soon.

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Reviewed May 16, 2013

The staff are very friendly, the room is clean and all necessities are there. A very nice place to stay. I stayed over on my way back to East London from Somerset West as I needed to meet with someone the following morning

  • Stayed: April 2013, traveled solo
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Thank Rodger N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this reviewResponded May 27, 2013

Thank you Rodger for taking the time to comment on Trip Advisor - we value your feedback. We are very pleased that you had a pleasant stay. Yes, we are centrally located and therefore an easy to meet or meet from spot - hope your meeting went well. We look forward to hopefully welcoming you back sometime again.

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Reviewed May 8, 2013

Basic, reasoably priced 4 what you get and it is central aswell, Breaksfast is buffet style with a good range of foods.The main problem here is, as another traveller mentioned on Tripadvisor is the poor quality of cell reception. Hotel staff were not able to give a reason, but this is a major minus for business travellers.

  • Stayed: May 2013, traveled on business
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Thank Terry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHO_GM, Manager at Protea Hotel by Marriott George Outeniqua, responded to this reviewResponded May 9, 2013

Thank you Terry P for your comments on TripAdvisor - we value all comments received by our GUESTS. Yes, we do occasionally have a problem with cell phone network coverage for some reason - it happens on an ad hoc basis and not all the time. We have been in contact with all the network providers who are trying to get to the bottom of why this sometimes happens. We will continue pushing them, until this issue is completely resolved. Thank you again and we look forward to welcoming you back to the Protea Hotel Outeniqua.

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Reviewed April 16, 2013

We needed accomodation for the weekend while attending a wedding. The hotel is older, but its well kept and clean. The bathroom has a proper shower inside the bath with a glass partition. Always good to have a decent shower. We had a king size bed as upgrade on prokard. Was a great sleep. Friendly staff, superb omelettes! They only offer breakfast and lunch dinner per arrangement at surrounding restuarants. The meal at adjacent Roses was great with great service! A good stay all over.

  • Stayed: April 2013
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Thank Johann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this reviewResponded April 30, 2013

Dear Johann
Thank you for taking the time to rate our hotel on TripAdvisor. We hope you enjoyed the wedding you attended whilst in George - certainly a beautiful area for a wedding, isn't it. We are proud of our historical roots dating back to the early 1800's and being the home to the first magistrate of George. We like to retain the quaint feel of the gabled home yet with all the modern fittings today's traveller will require. Our STAFF were delighted to hear your comments - it is comments like these that motivate us even more to keep our GUESTS happy, so thank you. Yes, we like to believe we offer a scrumptious breakfast that keeps our GUESTS returning so we are very pleased that you enjoyed our omelettes - our chef's speciality! We hope that you will choose us again on your next visit to George.

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Reviewed April 16, 2013

Your team are the greatest, especially Alfred. Always a smile and friendly, makes me feel at home - Protea employees are my family because I travel so much. The food is great too. I am diabetic and like milky tea and coffee, there is never a problem when I ask for extra sweetener and milk. My car windscreen is cleaned every morning before I leave, that is a bonus.

Room Tip: My favourite room is 226. It's great, in the corner.
  • Stayed: April 2013, traveled on business
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Thank Michele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHO_GM, General Manager at Protea Hotel by Marriott George Outeniqua, responded to this reviewResponded April 30, 2013

Dear Michele
We feel privileged that you choose Protea Hotel Outeniqua as your home away from home - what an honour! Thank you. Alfred was grinning ear to ear again when we told him how great you thought he was. To be considered "your family", is certainly the best feeling in the world for us, thank you so much. You have truly inspired and invigorated our TEAM again with your lovely comments. Safe travels and we look forward to welcoming you "home" again!

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Additional Information about Protea Hotel by Marriott George Outeniqua

Address: 123 York Street, George 6529, South Africa (Formerly Protea Hotel Outeniqua George)
Phone Number:
Location: South Africa > Western Cape > George
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #8 of 9 Hotels in George
Price Range: $66 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott George Outeniqua 3*
Number of rooms: 50
Official Description (provided by the hotel):
Protea Hotel by Marriott George Outeniqua - located in "The Urban Hub" of George. Protea Hotel by Marriott George Outeniqua is strategically situated in the urban business, retail and residential hub of George. Vibrant shops and restaurants are abundant in the precinct. Minutes away from the Garden Route Shopping Mall, forests, majestic mountains and majestic coastline, for which the Garden Route is renowned. There is always something to do, from hiking, fishing, abseiling, nature trails and more - all on our doorstep. Easy access to the George Airport and Beaches (15km). An ideal halfway stop between Cape Town and Port Elizabeth and perfect mid-point to base yourself for exploring the whole Garden Route and Klein Karoo. Nestled amongst the well-renowned golf courses of the Garden Route (George Golf Course 2 km) - it is the ideal base to stay and play. Unrivalled convenience and value for money. ... more   less 
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