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“Lovely golf course and great resort”
Review of Fancourt

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Fancourt
Ranked #1 of 9 Hotels in George
Certificate of Excellence
Hong Kong, China
Level 6 Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Lovely golf course and great resort”
Reviewed February 18, 2013

We arrived from Johannesburg to George in the rain!!! We were greeted by the Guest Service Manager in the rain and was ushered to check in with a glass of champagne. Service was impeccable and although we took a golf package the staff were absolutely understanding and we could swop our golf for dinner or spa. We got settled into our lovely huge suite and when the rain finally stopped, we explored the resort. Large resort with lots to do. Golf the next 2 days were perfect - beautiful courses. My husband did have an accident in the guest room and cut his chin rather badly which needed stitches - nothing to do with the hotel's negligence! The hotel was excellent, sent the car to whisk us off to the MediClinic and picked us up after. The restaurants were good, we didn't manage to try all of them but the Italian and Henry Whites were good solid restaurants. If they can guarantee good weather in Fancourt, it would be a lovely place to golf!!

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JC C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa T, Client Relations Officer at Fancourt, responded to this review, February 21, 2013
Thank you for the lovely comments from your stay, it is as always a treat to hear.

I hope your husband has recovered well after his fall. I am sure it was a huge relief for you to know how close we are located to the George MediClinic, we have only had positive feedback from guests who have needed to use their facilities for one reason or another and I am sure will give future travelers who read your review some peace of mind.

Next time you come through to Fancourt, we will try and secure only sunny skies for you!

Take care

Lisa Townend
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Deal
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 18, 2013

This is not my idea of a 5*hotel. This a golf club with rooms. No beautiful lounge / bar area just a club house. If you don't play golf do not come here. Decent pool but nobody coming round to offer drinks. No bar open at pool although there is one. No snacks available at pool area whilst we were there. Jan so I imagine high season.
On the plus side, the Italian (more casual restaurant ) I had one of the best pizzas I have ever had..all staff lovely and our room (very nice suite) was great but wifi needs looking at. If you play golf I am sure there is nothing not to like

  • Stayed January 2013, traveled as a couple
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Helpful?
2 Thank jane11191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa T, Client Relations Officer at Fancourt, responded to this review, February 21, 2013
I am sorry to hear that Fancourt didn’t live up to your expectations.

Thank you for sharing your experience with us, we will take your feedback onboard and we hope to be able to “wow” you on your next stay.

Warmest regards,

Lisa Townend
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 5 Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 10, 2013

We arrived here weary after a a long journey which included a 6 hour delay on our first flight from Heathrow to Cape Town! What awaited us more than made up for it,

Our room was lovely and nicely furnished

We ate in all three restaurants in the complex and were not disappointed.
Morning Glory was good and the service was excellent. However their salad garnishes could be a bit more adventurous. Crayfish night was great value.
La Cantina was good for dinner. Breakfast was also taken in here - only one complaint the breakfast staff did not seem as attentive as other waiting staff.
Henry Whites was lovely and the staff and surroundings made it a special night out.
Golf courses were very good and in immaculate condition.
Spa and hairdressers both provided excellent service and in both cases the staff were very good and very friendly.

Generally the staff went out of their way to make our stay a most enjoyable experience

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maggie55186534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa T, Client Relations Officer at Fancourt, responded to this review, February 12, 2013
Thank you for your praise and positive feedback.

After reading your review we are all feeling incredibly proud of Fancourt and the work that we passionately carry out to exceed our guests’ expectations on every occasion. I have noted your feedback regarding the attentiveness of the breakfast team and will address it with the relevant manager.

We look forward to welcoming you to back to Fancourt.

Warmest regards,

Lisa Townend
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ddorset
Level 4 Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 3, 2013

This was a 'wow' factor from start to finnish. Superb room with excellent bathroom. Golf courses could not be faulted. Stunning views wherever you went. Restaurants were a little disappointing food adequate. However a major negative was the service in the club room. 2 days running we ordered lunch and on both occasions we waited nearly an hour before cancelling and going to the halfway house for immediate service. The general manager was aware of the situation and would look into it. Checking out we had a problem with a lost golf voucher in the end they said they would sort it with the issuing company. We stayed for 3 nights and wished it was 3 weeks.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Dot5346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa T, Client Relations Officer at Fancourt, responded to this review, February 5, 2013
Thank you for sharing your experience with us, we greatly appreciate the feedback.

At Fancourt we pride ourselves on our service excellence and our General Manager was disappointed to hear about the service you received in the club bar during your stay. Together with the Food and Beverage Manager they have taken corrective action and next time you visit we look forward to exceeding your expectations with our club bar service.

Warmest regards,
Lisa Townend
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bray on Thames, United Kingdom
Level 6 Contributor
174 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed January 29, 2013

Been to Fancourt several times. Fantastic location, outstanding accommodation, wonderful golf courses and friendly staff. Lovely place, high class. Only SLIGHT downside, restaurant choice.

Absolutely recommended!

Room Tip: Huge place so choose room carefully. The junior suites are superb.
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
1 Thank fotowizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa T, Client Relations Officer at Fancourt, responded to this review, February 3, 2013
Thank you for your lovely feedback. Fancourt truly is an exceptional place and it holds a special place in many a heart.

To address the “slight downside” of your stay I have forwarded your review to our Food and Beverage team and they are currently looking into our restaurant offering.

Warmest regards,
Lisa Townend
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaborone, Botswana
Level 6 Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed January 28, 2013 via mobile

I did not actually stay at this resort on the mentioned date but I had lunch at the Morning Glory restaurant with my wife as we toured the Garden route.
The resort has beautifully manicured gardens and a well manicured fairways.
The restaurant staff were very professional . The restaurant is sparklingly clean and the food ... The best I have ever tasted. It's a pity I could not find them separately to review them.

Stayed January 2013, traveled as a couple
Helpful?
Thank impudzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa T, Client Relations Officer at Fancourt, responded to this review, February 5, 2013
Thank you for your positive review of Morning Glory and our beautiful property. I will pass your feedback onto my colleagues in the relevant areas who, I am sure, will greatly appreciate the compliments.

In response to your comment regarding reviewing Morning Glory separately from Fancourt it is a great suggestion that I will look into with our Marketing team.

Warmest regards,
Lisa Townend
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Level 5 Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 24, 2013

When one re-visits a place which evokes wonderful memories, it's often not as brilliant the second time around. This doesn't hold true with our return visit to Fancourt. The staff are exceptional - friendly, courteous, professional and of a genuinely friendly disposition; the grounds and sporting facilites are superb and beautifully kept and maintained, the food is good as is the service in the various restaurants/clubhouse...
In a nutshell we couldn't have wished for a better and more refreshing start to 2013.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DANSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa T, Client Relations Officer at Fancourt, responded to this review, February 3, 2013
Thank you for your kind words and the positive feedback. We are committed to exceeding our guests’ expectations every time they stay with us at Fancourt and we are thrilled to note that you had a wonderful stay on your second visit.

We look forward to welcoming you back to Fancourt and the Garden Route soon.

Warmest regards,
Lisa Townend
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fancourt

Property: Fancourt
Address: 1994 Montagu Street | Blanco, George 6529, South Africa
Phone Number:
Location: South Africa > Western Cape > George
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in George
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fancourt 5*
Number of rooms: 118
Official Description (provided by the hotel):
Positioned on 613 hectares in the magnificent Garden Route, outside George, Fancourt is South Africa’s premier lifestyle estate with mountains, forests and the warm Indian Ocean in close proximity. 135 luxury rooms, fantastic family facilities, three Gary Player designed golf courses, a Spa, a Kids Club and various restaurants guarantee enjoyment. ... more   less 
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Also Known As:
Fancourt Hotel George
Fancourt Hotel Country Estate

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