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“Excellent experience in the Garden Route”

Waterside Grill &Bar
Ranked #78 of 111 Restaurants in George
Cuisines: Seafood, Steakhouse
Dining options: Reservations
Restaurant details
Dining options: Reservations
George, South Africa
1 review
“Excellent experience in the Garden Route”
Reviewed December 1, 2013

We had dinner at The Waterside Grill Restaurant at The Hyatt Oubaai to celebrate my birthday with a few of my close friends. We arrived and had cocktails at the Waterside Bar which was fabulous and well-priced and the barmen definitely knew what he was doing! A very busy evening for them and so the evening started off with a bang! After the delicious and exotic cocktails we were showed to our table where we sat down to what was going to be one terrific evening followed by good, scrumptious and delicious food. Our waitress Amanda's knowledge of the menu and wine list were excellent and you could tell that she amongst the rest of the team were well trained and could easily cope with a busy restaurant and fussy customers, especially in our group! During the course of the evening the Manager made a point to walk around making sure all the guests were looked after and to make sure everyone had a good time! The height of the evening was when the staff sang happy birthday to me while i indulged in to the best crème Brule i have had in a very long time! I have dined out and travelled abroad many times and I’ll have to admit that that was the best dessert ever! I would like to say well-done to the Management and staff of the Waterside Grill for making my birthday a very happy and special occasion! I will definitely be back and hope to have the same wonderful and personal service that i receive on my birthday. :-)

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Faizel2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review, December 4, 2013
Dear Faizel2013
Thank you for sharing your experience on TripAdvisor. We are so pleased you chose Waterside as your restaurant of choice and that we could share in your special day.
We hope to welcome you back to Waterside again very soon!
Kind regards,
Jaco le Roux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 reviews from our community

Visitor rating
    34
    16
    18
    17
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Swedish first
  • Any
English first
Port Elizabeth, South Africa
Level 3 Contributor
11 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“a stunning meal!!”
Reviewed November 19, 2013

I visited this wonderful restaurant last month while in George to another one of my business trip
I was so impressed!! The lovely atmosphere, the amazing service from waiters and manager , the superlative food experience !! I will recommend this restaurant to anyone that come to George for a visit and they will definitely see me again ! the attention to all the little details is really impressive.
Well done to all you are doing a great job!! Keep it up!!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank arietta v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review, December 4, 2013
Dear arietta v
Thank you for sharing your feedback on TripAdvisor. We are thrilled with your positive comment and look forward to welcoming you back to Waterside!
Kind regards,
Jaco le Roux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 3 Contributor
16 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great food but slow service”
Reviewed November 6, 2013

The food was excellent and the venue beautiful but the food came out very slowly. We waited almost an hour for our main course to come out. It was unfortunate because the waiters and manager were very friendly.

Visited August 2013
Helpful?
Thank Zaba T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review, November 11, 2013
Dear Zaba T
Thank you for sharing your feedback on TripAdvisor.
Our apologies for the wait and your comments have been addressed with the relevant managers.
We are happy you enjoyed your meal and hope you will visit us again soon!
Kind regards,
Jaco le Roux
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George, Western Cape, South Africa
Level 5 Contributor
62 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“PRICY, DISAPPOITING & CHAOTIC”
Reviewed October 27, 2013

Firstly this restaurant has no ambience and atmosphere at all – no tablecloth, primitively made menus, no views – all in all a very strange experience! Where else do you have to order highly priced starches separately? We are travelling quite a lot in SA and ALWAYS at least 2 side dishes are coming with the meal but not at Waterside Grill! Two of the starters we ordered came at the same time but the third one – a seafood soup!??? – was only served 15 minutes later. It didn’t help much that the manager and the chef came to our table to apologize. For the second bottle of water we ordered we had to remind the waitress and it was only served after 20 minutes waiting time! The quality of the meat was good and grilled to perfection. All of us ordered baked potatoes with sour cream and because I was not happy with half a teaspoon of it I asked for more. A small bowl with sour cream was served, tasted and sent back because it was NOT sour cream just cream. It was sent back again, another bowl was served – still CREAM – and was sent back. Finally the chef came to our table again and told us that this “sour cream” was homemade!? I would recommend rather to buy it!

The restaurant manager was running around headless busy confusing the staff. No table was cleaned in time for new arriving guests.

It’s very inconvenient that the restrooms are outside, uncovered walkway. The waiters have to fetch water, coffee, etc. from the bar – via an uncovered walkway too!???

Conclusion: not to be recommended and extremely pricy!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Helga K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review, November 11, 2013
Dear Helga K
Thank you for taking the time to share your experience on TripAdvisor. We are pleased to receive your positive responses, as well as the disappointments you experienced in our Waterside Grill. Please accept our sincere apologies and rest assured that your comments have been taken very seriously and addressed with the relevant managers.
Thank you again for your feedback.
Kind regards,
Jaco le Roux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level 2 Contributor
5 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Super steak”
Reviewed July 27, 2013

Great food well done, with no frills. Enjoyed lovely tender steak with mushroom sauce on the side. Good wine list for reds and whites!

Visited July 2013
Helpful?
Thank Monique DT D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, General Manager at Waterside Grill &Bar, responded to this review, August 4, 2013
Dear Monique DT D
We are delighted you enjoyed our Waterside Grill Restaurant and thank you for sharing!
Kind regards,
Jaco le Roux
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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