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“RACIST TO INDIANS”

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Oubaai Hotel Golf & Spa
Ranked #4 of 9 Hotels in George
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“RACIST TO INDIANS”
Reviewed June 7, 2014

The golf cart used to travel from room to other places, the driver said the cart not for INDIANS.We had to go walking to reception.The driver was standing on the gate smoking...Worst behaviour...Service is best but such things cover it.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Vegda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, General Manager at Oubaai Hotel Golf & Spa, responded to this review, June 8, 2014
Dear Vegda
Thank you for taking the time to share your experience. We take all feedback very seriously, in our constant endeavour to improve standards and make our guests experience all the more pleasurable, and it is only through feedback such as yours, that we are able to improve our service.
Please accept our sincere apologies for challenges experienced during your stay and rest assured that your comments have been noted.
Thank you again.
Kind regards,
Sandra Kneubuhler
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
Johannesburg, South Africa
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 26, 2014

The hotel itself is beautiful and in a stunning setting. However, we arrived late afternoon on a Friday and had 1 lukewarm and 1 cold shower. On Saturday night around the same time, there was absolutely no hot water - so we had cold showers. Not happy! Management said there was maintenance taking place that they were unaware of - rather strange that they would be doing maintenance on a busy weekend just at the time that people want to freshen up. I think they simply ran out of hot water and their geysers are too small for the number of guests they had.

Room Tip: Ask for a higher floor else you won't get a sea view.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqui A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, Director of Sales at Oubaai Hotel Golf & Spa, responded to this review, May 27, 2014
Dear Jacqui A
Thank you for taking the time to provide a review on TripAdvisor.
Please accept our sincere apologies for the disappointments you experienced during your stay. It is only through detailed feedback like your own that we are able to measure and improve our performance and services.
Whilst we appreciate that, an apology may not restore your total confidence in the entire offering at the Hyatt Regency Oubaai Resort & Spa, we can assure you that your experience is certainly not at all typical to our establishment, and all your comments have been genuinely noted.
Thank you again for your feedback.
Kind regards
Sandra Kneubuhler
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 13, 2014 via mobile

I was on a site inspection for clients. Great confrtence facilities and versatile venue. To me the big draw card was the Spa or Golf course. Not really an hotel for families with children that dont play golf and the kids club caters for very little people. You can however take day trips to keep little people amused and the Garden route has so many options. Our meal at the grill was good but to be honest our dinner the night before at the clubhouse was better.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lutzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, Director of Sales at Oubaai Hotel Golf & Spa, responded to this review, May 19, 2014
Dear Lutzie
Thank you for taking the time to share a review on TripAdvisor. We appreciate your comments and we are delighted you enjoyed your time with us!
Kind regards,
Sandra Kneubuhler
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Level Contributor
194 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed May 9, 2014

This being my first stay at the famed Hyatt Oubaai resort with my family, I could see what all the fuss was about. Excellent ambiance, wonderful spacious with modern interiors and great breakfast with a wide variety.

We were fortunate enough to be upgraded to the Regency floor with complimentary coffee and snacks in the early evening...pleasant surprise.

Unfortunately, the tennis courts were under repair but squash was available. Too cold to indulge in the tempting outdoor pool with great vistas. The Ernie Els design course is a great challenge with spectacular views of the Indian Ocean and is in great condition. The par 3 17th is breathtaking to say the least and a must Kodak moment. The pizzas on offer at the halfway house were legendary.

The only blemish during our stay, was the somewhat rigid and tense nature of certain staff. We had a very unpleasant experience in the gym where we "scolded" by one of the managers called Mark for having our kids there, when clearly the sign outside mentioned kids allowed with adult supervision! When I brought this to his attention I received a cold, somewhat arrogant and unapologetic response...shocking for a 5 star resort. He even had the audacity thereafter to accuse them of being bare feet when they both had their sneakers on!

I must say my usual stay at Fancourt thereafter was much more relaxed, child friendly and with the usual courteous and kind staff. I think Oubaai can take a few tips from them....

Room Tip: 3rd floor rooms
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zaheergani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, Director of Sales at Oubaai Hotel Golf & Spa, responded to this review, May 12, 2014
Dear 786ZHR
Thank you for taking the time to share your experience. We appeciate your positive comments as well as your highlighted disappointments. We take all feedback very seriously, in our constant endeavour to improve standards and make our guests experience all the more pleasurable, and it is only through detailed feedback such as yours, that we are able to improve our service.
Please accept our sincere apologies for challenges experienced during your stay and rest assured that your comments have been noted.
Thank you again.
Kind regards,
Sandra Kneubuhler
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 7, 2014

Arrival had one attendant who was preoccupied with others guests. No greeter at the door and no front desk staff upon arrival. Front Desk did greet us well and with good intentions and proceeded to check us in without any issues. .

Upon arrival at the restaurant, there were only two seats at the counter available, when there were three of us. The hostess did ask a party of two to shift further down the counter to accommodate. I felt really bad for the couple, who were already enjoying their meal, who were asked to shift, when the restaurant was already informed that a party of three would be coming to be seated at the counter at a specified time.

Golf tee time that I set up in advance for 9AM, however the club house, confirmed it for 950AM Clubhouse expected four players when I confirmed for two.


Breakfast service was average. The food quality, quantity, and choices were excellent however, obtaining coffee was seen as a challenge. There seemed to be no direction upon our arrival in the breakfast hall on where to sit (i.e. does a hostess seat us or do we seat ourselves) It reminded me of our check in process the night before.

Overall, in my book these issues are minor however with the expectation that this is a five start property made my view of this property less than. This was one of three stops during the Garden route and I must admit the two other properties we stayed at provided a higher quality service than the Hyatt. I am not doubting any of your facilities as they are outstanding, however the overall service needs to be brought up to match the facilities.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, Director of Sales at Oubaai Hotel Golf & Spa, responded to this review, May 8, 2014
Dear K S
Thank you for taking the time to provide a review of our hotel on Tripadvisor. We are delighted you enjoyed your stay with us and are pleased to receive your positive responses, as well as the highlighted areas, which you consider need to be addressed in order to enhance the hotel’s overall operation.
We appreciate your feedback very much and all your comments have been noted and addressed with the team.
Thank you again.
Kind regards,
Sandra Kneubuhler
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 3, 2014

Perfect rooms, lots of food and snacks available for free, and attention to detail, although the service wasn't always great. It has tons to offer and it perfectly situated, and even though we stayed for 6 nights, I would have liked to stay more.

Room Tip: Regency club rooms have all day snacks, and cocktails at night, perfect for pre-dinner snacks at the...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JettPath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, Director of Sales at Oubaai Hotel Golf & Spa, responded to this review, May 8, 2014
Dear JettPath
Thank you for sharing your feeback on TripAdvisor! We are thrilled your enjoyed your stay with us and we hope you will visit us again soon.
Kind regards,
Sandra Kneubuhler
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
Reviewed May 1, 2014

The ambience is relaxing but I didnt get the treatments i asked for and they used this cheap polish that chipped the same day and stained my nails. Will never go again. I have been for a massage last year and that wasnt too bad. But they seem to have dropped in quality and value of service

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sip_313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OubaaiHyatt, Director of Sales at Oubaai Hotel Golf & Spa, responded to this review, May 8, 2014
Dear sip_313
Thank you for sharing your constructive comments, we do appreciate it. Please accept my sincere apologies for the disappointments you experienced. We take all comments very seriously and please rest assured that your feedback has been noted and addressed with the team.
Kind regards,
Sandra Kneubuhler
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oubaai Hotel Golf & Spa

Property: Oubaai Hotel Golf & Spa
Address: 406 Herolds Bay Road | Herolds Bay, George 6528, South Africa (Formerly Hyatt Regency Oubaai Golf Resort & Spa)
Location: South Africa > Western Cape > George
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in George
Price Range (Based on Average Rates): $
Hotel Class:4 star — Oubaai Hotel Golf & Spa 4*
Number of rooms: 100
Official Description (provided by the hotel):
Oubaai Hotel Golf & Spa is set in the picturesque hamlet of Herolds Bay, within 15 minutes from George Airport, Western Cape, South Africa. This 316-acre upscale Residential & Golf Development set apart in our specatacular Garden Route stretches out along the Western Cape from Mossel Bay to Port Elizabeth. Home to our Signature Ernie Els Golf Course as well as the Freesia Spa. The Oubaai Hotel has 100 Luxury Guest Rooms showcased alongside some of the most spectacular Herolds Bay Heritage Real Estate. This includes 322 upmarket Oubaai Residential Properties and 128 Oubaai Village Apartments. Golf Membership is optional. The Golf Club comprises of our 18 Hole Championship Ernie Else Signature Golf Course, the Golf Academy, a Driving Range plus 1 Chipping and 2 Putting Greens. Added Value includes Daily Breakfast in our Main Restaurant " Cucina," plus FREE Wifi access and FREE Parking. On our Property you can enjoy our Swimming Pool, Tennis Court, Squash Court and fully equipped Gym. ... more   less 
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Also Known As:
Hyatt Regency Oubaai Golf Resort And Spa
Hyatt Regency Oubaai Golf Hotel George

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