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“All round spectacular, apart from the intermittent poor service” 4 of 5 bubbles
Review of Oubaai Hotel Golf & Spa

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Oubaai Hotel Golf & Spa
Ranked #4 of 9 Hotels in George
Cape Town
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“All round spectacular, apart from the intermittent poor service”
4 of 5 bubbles Reviewed December 21, 2012

Lovely, spacious room with soft, comfortable linen and modern bathroom. The resort is all round spectacular, with a stunning swimming pool, and designed so that you can find a private spot around the swimming pool. Challenging golf course, squash, tennis, spa, kids club, babysitters, excellent breakfast - everything you would expect from a 5 star hotel.

Why I do not give this full marks, is that the service ranged from top quality to the downright negligent. When I made my booking, I asked about the spa, and if I should book in advance (it was my partners 40th birthday, and I thought I would spoil her). The receptionist said there was no need to book in advance, and I can book when I arrive. Alas, when I arrived, the spa was completely booked up, and the only explanation was that it is difficult to find therapists in the area. What had changed in the 3 weeks between making my booking and arriving?

Added to this, the service from the restaurants in the hotel was, on more than one occasion, dismal. The waiters often got the orders wrong, and rectifying the mistake involved going up the chain of command, so that by the end of the ordeal, 4 separate staff members were involved, though none actually speaking to us, besides the waiter. It was absolutely farcical.

In other areas (the porters, most of the waiters, and other staff members), the service was excellent.

Whilst the poor service (especially the spa) did detract somewhat from an amazing experience (and a 5 star rating), we still had a wonderful time here, and yes, I would return.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Howard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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456 reviews from our community

Traveler rating
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    75
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Yorkshire
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed December 19, 2012

I loved this place!The rooms were de-luxe with modern furnishings,the linens soft and fluffy,the staff helpful and friendly and the food was absolutely fabulous! I'm sure I put on half a stone just looking at it! How I wish I could have stayed longer.If I played golf I'd be out there in a heartbeat!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank YorkshireAdventurer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanary-sur-Mer, France
Level Contributor
125 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 bubbles Reviewed December 18, 2012

The hotel complex is located inside a private golf estate. The usual US chain hotel attributes on such estates apply here: nice pool, nice public areas, well kept gardens, lovely views, good rooms with beautiful bathrooms. Based on these attributes alone I might have rated this a 4 out 5.

Where this property loses points is in the fact it does not provide wifi anywhere. The so-called wifi in public areas does not actaully work. In the rooms all you get is a cable, circa 1995. Useless if you want to connect via tablet or phone. The rate we booked specifically was to include free wifi access. This was not delievered and in fairness the hotel did refund a portion of the rate upon complaining about this false advertising. I realise this is South Africa and in many ways a few steps behind the tech standards in Europe but for a Hyatt property that charges 5-star rates it surely is not too much to ask that in the year 2012/2013, they are able to ensure a wifi connection throughout their property.

Wifi is a basic infrastructure eseential, such as water and electricity and no hotel that claims to be in the luxury category can get away with not providing it, and providing it for free.

Other than that, the hotel seemed quite deserted, there were very few customers, and the surrounding golf estate was without any sign of life as well. Many of the houses were empty, not just unoccupied but literally empty of furniture, presumably awaiting sale. This gives the area a rather sad and desolate feel. Keep in mind this was early December - high season!

One of the restaurants was closed and the food in the other one (Cucina) was mediocre at best. Certainly vastly overpriced by SA price/quality levels elsewhere.

Luckily we only stayed one night.

The desolate air of the golf estate and the lack of standard technological infrastructure makes this one to avoid on future trips.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank alexb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
106 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

The rooms are nicely furnished and laid out. The separate shower and tub are quite nice and allow for in room relaxation. There is a nice balcony where you can sit and read.

The spa is expertly laid out. I had four treatments and I never left my room. My treatment room was the size of most hotel rooms. It came complete with a bathroom and steam room.

The restaurants on site are very good. The staff will attend to your every need. I ordered a steak medium well. It came out a medium rare. I wasn’t going to fuss over it but the chef noticed from across the restaurant that I was cutting around the center. He immediately came over and said that the steak was not cooked properly and offered to correct it. I’ve never had a chef come to me to correct a mistake. Great service!

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leo263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed December 2, 2012

From the moment you drive your car into the estate you are treated extremely well. Porters transport your baggage, park your vehicle and even store your golf clubs. The rooms are large and modern, bathrooms are unique and modern. The "smaller things" like complimentary toiletries, sewing kits, shoe polishing cloths are all good quality. Relaxation is guaranteed and facilities are ample. There are lots of options for parents as there is a "baby sitting" facility where the children are well looked after and entertained. Be sure to book an appointment at the salon in advance, they were fully booked and our visit was during a very quiet week in November. Breakfast is well presented in the form of a buffet and the staff are very willing to help when needed. We will definitely be back!

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 29, 2012

We spent 2 nights at the Oubaai resort and absolutely loved it. The staff are very friendly and made every effort to call us by our names.

The breakfast and spa was a treat. The round of golf was absolutely fantastic. Will definitely consider going back.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank m0ec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 15, 2012

This hotel is a real treat and relaxation is practically guaranteed. The staff are so friendly. The food is superb and the location is great for travelling along the Garden Route. The bedrooms are exceptionally well appointed.

Room Tip: The rooms facing the Indian Ocean have magical views
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ESIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oubaai Hotel Golf & Spa

Property: Oubaai Hotel Golf & Spa
Address: 406 Herolds Bay Road | Herolds Bay, George 6528, South Africa (Formerly Hyatt Regency Oubaai Golf Resort & Spa)
Location: South Africa > Western Cape > George
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in George
Price Range (Based on Average Rates): $
Hotel Class:4 star — Oubaai Hotel Golf & Spa 4*
Number of rooms: 100
Official Description (provided by the hotel):
Oubaai Hotel Golf & Spa is set in the picturesque hamlet of Herolds Bay, within 15 minutes from George Airport, Western Cape, South Africa. This 316-acre upscale Residential & Golf Development set apart in our specatacular Garden Route stretches out along the Western Cape from Mossel Bay to Port Elizabeth. Home to our Signature Ernie Els Golf Course as well as the Freesia Spa. The Oubaai Hotel has 100 Luxury Guest Rooms showcased alongside some of the most spectacular Herolds Bay Heritage Real Estate. This includes 322 upmarket Oubaai Residential Properties and 128 Oubaai Village Apartments. Golf Membership is optional. The Golf Club comprises of our 18 Hole Championship Ernie Else Signature Golf Course, the Golf Academy, a Driving Range plus 1 Chipping and 2 Putting Greens. Added Value includes Daily Breakfast in our Main Restaurant " Cucina," plus FREE Wifi access and FREE Parking. On our Property you can enjoy our Swimming Pool, Tennis Court, Squash Court and fully equipped Gym. ... more   less 
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Also Known As:
Hyatt Regency Oubaai Golf Hotel George
Hyatt Regency Oubaai Golf Resort And Spa

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