Lovely, spacious room with soft, comfortable linen and modern bathroom. The resort is all round spectacular, with a stunning swimming pool, and designed so that you can find a private spot around the swimming pool. Challenging golf course, squash, tennis, spa, kids club, babysitters, excellent breakfast - everything you would expect from a 5 star hotel.
Why I do not give this full marks, is that the service ranged from top quality to the downright negligent. When I made my booking, I asked about the spa, and if I should book in advance (it was my partners 40th birthday, and I thought I would spoil her). The receptionist said there was no need to book in advance, and I can book when I arrive. Alas, when I arrived, the spa was completely booked up, and the only explanation was that it is difficult to find therapists in the area. What had changed in the 3 weeks between making my booking and arriving?
Added to this, the service from the restaurants in the hotel was, on more than one occasion, dismal. The waiters often got the orders wrong, and rectifying the mistake involved going up the chain of command, so that by the end of the ordeal, 4 separate staff members were involved, though none actually speaking to us, besides the waiter. It was absolutely farcical.
In other areas (the porters, most of the waiters, and other staff members), the service was excellent.
Whilst the poor service (especially the spa) did detract somewhat from an amazing experience (and a 5 star rating), we still had a wonderful time here, and yes, I would return.
- Official Description (provided by the hotel):
- Oubaai Hotel Golf & Spa is set in the picturesque hamlet of Herolds Bay, within 15 minutes from George Airport, Western Cape, South Africa. This 316-acre upscale Residential & Golf Development set apart in our specatacular Garden Route stretches out along the Western Cape from Mossel Bay to Port Elizabeth. Home to our Signature Ernie Els Golf Course as well as the Freesia Spa. The Oubaai Hotel has 100 Luxury Guest Rooms showcased alongside some of the most spectacular Herolds Bay Heritage Real Estate. This includes 322 upmarket Oubaai Residential Properties and 128 Oubaai Village Apartments. Golf Membership is optional. The Golf Club comprises of our 18 Hole Championship Ernie Else Signature Golf Course, the Golf Academy, a Driving Range plus 1 Chipping and 2 Putting Greens. Added Value includes Daily Breakfast in our Main Restaurant " Cucina," plus FREE Wifi access and FREE Parking. On our Property you can enjoy our Swimming Pool, Tennis Court, Squash Court and fully equipped Gym. ... more less
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- Also Known As:
- Hyatt Regency Oubaai Golf Hotel George
- Hyatt Regency Oubaai Golf Resort And Spa