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Reviews (224)
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All reviewsguest housesea pointsweet orangethree roomsprivate bathroomcold meatsbreakfast tablebreakfasts were greatother gueststea and coffeewould stay here againsitting areahome away from homestayed nightshop on hop off bushonesty baryogurt
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Reviewed April 9, 2012

The guesthouse is deceiving its customers from what they show on their website,they also have poor administration and hospitality skills ,and they are expensive for what they offer ,we were chucked out of their guesthouse because of their poor administration, fortunately for us it was a blessing in disguise because we manage to secure a better accommodation which was even cheaper than theirs.

I will never recommend that guesthouse to anyone,Cape Town lodge hotel is the best....

  • Stayed: April 2012, traveled as a couple
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3  Thank PamPretoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SweetestGuesthouses, Manager at Sweet Ocean View Guesthouse, responded to this reviewResponded August 30, 2012

We would like to thank the reviewer for her open criticism and herewith confirm that her opinion is very important to us. As the managers of the Sweetest Guesthouses, we would like to take the opportunity to answer to her review to bring some light into the situation and as a matter of fact to straighten a few things out.

The reviewer booked a double room at Sweet Ocean View Guesthouse for four nights directly with us via our Homepage and her booking was professionally handled by our reservation manageress and the booking was confirmed in writing as the reviewer returned the completed and signed booking forms.

During her stay, she once mentioned she might extend her booking for one further night. We made her aware of the fact that we just had one room available for that particular night and due to the Jazz Festival - one of the biggest and most popular festival in South Africa was held that weekend - we needed an answer as soon as possible. On the day of departure, she decided to stay another night, which unfortunately was not possible anymore. The room was already sold via an online booking machine. We would have loved to accommodate her for a further night; regrettably the rooms were fully booked.

We would like to emphasize that we did not chucked her out as reported by the reviewer. As we already mentioned above, we made her aware of our booking situation right from the beginning. All our departments and staff members handled her booking in a very professional way right from the first contact and therefore, we cannot understand her accusations of poor administration and lacking hospitality skills.

We are happy that the reviewer could still find an accommodation within Cape Town during that busy weekend of the Jazz Festival.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2012

My husband and I book a room at Sweet Ocean View Guest House for 5 days. We only stayed 2 things were so bad. When we booked we the web site said they had air conditioning. That meant a fan. The night we arrived it was about 90 degrees in that room. I told the young lady that showed us to our room we were told they had air. She pointed out the fan. It was after midnight so we had to stay. The only way to get air was to open the window, the shutters and the curtains which left us in full view to the street. The only cover on the bed was a heavy comforter not even a top sheet. Who knows how slept under that with no sheet before us as well as it being 90 degrees in the room. We had to search around the guest house opening cupboards and drawers trying to find a sheet. We found 2 fitted twin sheets for covers. The web site said large comfortable rooms. The room was tiny. The web site showed a variety of amenities like loofas and lotions with pretty little artsy folded towels. There was not even hand soap non the less shampoo and loofas. The towels were dirty as well. By 6 am there was no sleeping even if the room cooled off. the room was street level with no curtains and the window open it was too light and noisy to sleep. I went in search of someone to get clean towels, hand soap, and a sheet for the lumpy king bed. There was a young lady that did not speak very good English that was cooking breakfast. We did manage to get soap but that was a good as we got. By not sleeping the second night we had had it. We had been to the main guest house 4 or 5 times trying to find someone to help us out. We finally just packed up and left. The young lady that was cleaning the room asked, where we were going we told her anywhere but there. She called the main office where we were spoken to like we were the village idiots. They were paid for a 5 day stay but we only stayed 2 and the person that showed up to help us check out refused a refund and tried to charge us for breakfast we never had. When we explained our issues she laughed at us and told us what great reviews they had on TripAdvisor. I would have to believe they wrote them all themselves. Stay at the Cascade on the Promenade they know how to treat people right.

  • Stayed: March 2012, traveled as a couple
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4  Thank Lane I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SweetestGuesthouses, Owner at Sweet Ocean View Guesthouse, responded to this reviewResponded May 7, 2012

We the Owners of Sweet Ocean View Guesthouse would like to take the opportunity to answer to the review to bring some light into the situation and as a matter of fact to straighten a few things out.
The reviewer booked via Expedia our guesthouse Sweet Ocean View Guesthouse, which is part of our privately owned Guesthouse Group called Sweetest Guesthouses. All our guesthouses are listed on all major online booking machines and replying to the 1st point where the reviewer complained is, that we advertise aircon’s at Sweet Ocean View Guesthouse. The reviewer may got confused by our different outlet, which all starts with “Sweet”.

In regards to the bedding of our rooms, since years we work successfully with Duvet Inners – not comforters – which are filled with Microfiber 300g and a brushed microfiber casing, covered by a 300 TC pure cotton satin sheen, which turned out to be quite popular among our guest’s and even above the required standards of the South African Tourism Grading Council.

Our rooms do measure 25 to 30 square meters and it might be now relative, if you can call it tiny or not, we would have loved to add a picture of the room where the guest was checked in. At the time of check-in the reviewer mentioned their concerns, unfortunately it was already after midnight on time of arrival, therefore our employee (one of our Students from the international Hotel school Lucerne) assured a solution for the next day. Our Operations Manager (who as well graduated from the well known International Hotel School Lucerne with a degree) was waiting for the guest at breakfast service in order speak to them personally and to accommodate their needs and wishes. Other than expected they did not join us for breakfast, they may joined their friends who stayed at the Protea Hotel Sea Point at Arthurs Rd.
We can not understand the complained about the soap, as we installed fixed soap dispenser in the bathrooms, at each basin and in every shower, which is in our industry filled with a combined 2 in 1 Shampoo.

It looks like, that the reviewer did not carefully read the terms & conditions while they were booking via the online booking machine. Bookings via Expedia/Hotels.com are paid directly on time of booking with Expedia/Hotels.com not with the Hotel! Therefore I (the owner of Sweetest Guesthouses) kindly asked the guest to contact Expedia directly for the refund, which could be only given by Expedia/Hotels.com due of the premature departure.

We deeply regret, that our Operations Manager nor one of his immediate team members never got hold of the guest, we would have loved to accommodate all their needs. The Cascade on the Promenade, which the reviewer is recommending is a 5 Star Boutique Guesthouse with obviously much higher room rates.

Cape Town April, 2012

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Reviewed March 4, 2012

My girlfriend and I had three nights at SOGH. We paid for a deluxe room, and got anhuge room with out own backuatd, and a big storageroom and a realy nice bathroom.

We had breakfast one morning at SOGH, and it was a good value, and a good start of the day.

The common rooms down- and upstairs was nice, and had a good feeling.

Internet was at a good speeding considering it is SA.

The staff is helpfull, and gave us some tips about CT that was very useful. As restaurant, places to go, and so on.

Situated very good in Sea Point makes it a good start point to explore CT. We had i car, and found it very good.

I would stay here again if I wanted a budgwt accommodation in CT!

  • Stayed: February 2012
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Thank Norway-lier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SweetestGuesthouses, Guest Relations Manager at Sweet Ocean View Guesthouse, responded to this reviewResponded May 17, 2013

We would like to thank you for reviewing our Sweet Ocean View Guesthouse on TripAdvisor, We are glad that you enjoyed your stay with us. Your reviews and comments are valuable to us.

Kind Regards

Evelyn

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Reviewed February 14, 2012

Unfortunately there was no room in the main building so I had to stay across the road in the blue house. The room was claustrophobic small. I could not raise the Venetian blinds although the view was not very interesting, just a covered back yard. No air conditioning, just a fan by the door. No soap in the shower, the hot water tap in the sink just drizzled. No phone. Extra Internet charges. The only positive was the very good breakfast. If this is a four star guest house, then the have included the three stars from the Cognac bottle.

Room Tip: Make sure you stay in the main building !!!!
  • Stayed: February 2012, traveled solo
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1  Thank Gunnerbelieveit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SweetestGuesthouses, Manager at Sweet Ocean View Guesthouse, responded to this reviewResponded March 20, 2012

We thank the traveler for his review and we would like to respond as follows:
It is true, that our Sweet Ocean View Guesthouse consists of the main building as well as three exclusive Private Units which we call the “Victorian Houses”. They are located right across the main building. Each Victorian House offers the same standard as the main building - even better.
The standard rooms are smaller than the superior rooms, but they offer always a different feature. With this particular room the room offers direct access to the back area, were a cozy sitting area is located as well 2 sun loungers to rest.
As the reviewer was travelling with a group and the majority of the group was accommodated at the main building, we offered him a room in the main building after the first night. We had to assume that everything was in order, due to the fact that we neither receive an answer from the tour guide nor from the guest himself. Unfortunately the guest didn’t mention the broken blinds and the water tap, which would have been fixed immediately by our maintenance team. We are a bit surprised about the comment of missing soap in the bathrooms as we do have fixed dispenser with 2 in 1 combination in the shower as well as at the sink.
It is regrettable that the guest neither made use of the offer to move to the main building, nor approached us directly with his concerns.

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Reviewed January 19, 2012

We booked two days at Sweet Lemon, and wanted to stay an extra day, so they upgraded us to Ocean view for the same price! Loved this room! Adorably decorated! Want to decorate my house this way. The service was great, we didn't get in til midnight, but they were happy to help us out. The location is great, right close to everything, a few streets off the main coast road. Really loved this place.

  • Stayed: January 2012, traveled as a couple
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Thank Skishalita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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