Went there last night with a friend. The waitress was young and inexperienced and asked what we would like to drink without even giving us the winelist. Starters were ok, but the main dish was a disaster! My friend ordered the special (200g steak with prawns and a coke) - medium. The steak was so small, it could barely have been a 100g steak! Compared to mine it was obvious there was something missing (meat on her plate), but the waitress and managers just confirmed that it was the right size and left it there. My friend asked if she could replace the chips with onion rings. After a debate with the waitress, the manager intervened and confirmed she could. However, she was half-way through her meal when the onion rings arrived - after we asked for it for 3 times. And then a second portion of onion rings also were served!! The prawns was so soggy and overcooked, it is a disgrace! Once again we had to complain to the manager, who apologized and came back with more (of the same) soggy prawns. It was so bad, it tasted bitter!
After we finished the main course we waited and waited and waited for the waitress to bring us the desert menu. Instead she asked if she can now bring the bill. I thought that was utterly rude. When the bill came, we were charged for the onion rings (after the manager specifically said it was on the house), and indicated was that my friend was suppose to get a Coke with her meal, which she never received.
Their overall behaviour is appalling. The crockery was chipped. For a new restaurant that is unforgivable! Cattle Baron Brackenfell will never see us again!