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“How good was this?” 5 of 5 bubbles
Review of FlatRock Suites

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FlatRock Suites
Melbourne, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“How good was this?”
5 of 5 bubbles Reviewed July 13, 2014

These units had everything we look for in self catering apartments; space, comfort and cleanliness - right in the heart of Cape Town, walking distance to the major attractions.
Andile and staff made sure we had everything we required for our 4 night stay - and all done with a smile.
Yes, they are in the night club area, but what can you expect in the heart of town?

Room Tip: Rooms with view of Table Mountain cost a little more but are worth it
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    49
    47
    20
    6
    1
See reviews for
37
35
4
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 11, 2014

My friends and I stayed at Flatrock for 3 days in June 2014. The place was like home away from home for me. When we got the the first night, it was too cold and they provided us with 2 extra heaters. The decoder became faulty and it was immediately replaced. House keeping was amazing, they made sure that cleaning was done when we went out. Andile, the ops manager made us feel welcomed. I will definitely be going back there!!!!!!!!!!

Room Tip: If you want peace and quite, opt for rooms on the top floors.
See more room tips
  • Stayed June 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MissNCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork
1 review
5 of 5 bubbles Reviewed June 10, 2014

Beautiful apartment and fantastic location I highly recommend this accomodation, right off long street with lovely restaurants and bars right on your door step. The apartment was very modern, clean and had every facility you would need including haridryers etc. Myself and my firend were truely delighted with this accomdoation for such a resonable price. Great apartment, great value for money!


  • Stayed May 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Ciara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denmark
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 8, 2014

what a bargain. Right in center of town, great wiew to Table mountain, cheap, clean and lot of space. And VERY helpsom and friendly staff (Andile).
Next to Long street, in one of the bedrooms music / noise from there until 04.00 every night, okay with us, but maybe not with all. GREAT stay.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank pto2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydenburg
1 review
4 of 5 bubbles Reviewed May 20, 2014

If you want to be close to the night life this is the place to be. The only negative really is the couch in the lounge needs attention. The apartment is spacious and well stocked. Everything was clean and neat. The music from Long Street is loud when sitting on the balcony but as soon as you close the door and windows it does not bother at all. The view of Table Mountain is stunning. Big plus is the secure parking. The young female staff member that booked us in (can't remember her name) was excellent. Restaurants and shopping is walking distance.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Henry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 13, 2014

Stayed at flat 905. This is a spacious 2 bedroom luxury appartment with a splendid view on Table Mountain from the big terrace. All equipment / furniture new and top quality. Location in the night club area. Good for me but not for people who are noise sensitive. Ununderstandably there as no wifi.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Frederic D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed April 11, 2014 via mobile

My husband and I stayed 3 nights at this apartment. I booked with agoda and didn't notice that the price is for 1 person only, I ended up pay additional ZAR270/night for extra person, although breakfast is not provided. Could hardly sleep well because of the music from bars downstairs. The apartment looks old and gloomy, it is different from the photos on agoda website. All ameneties in the apartment were provided on the first day only, they don't care if you run out of shampoo, shower gel, tea or coffee,
they never refill. The dishes were not washed properly, so we must wash again before using it. Reception is closed after 5 PM, and only 1 security staff was stand by at the front door. You need to take a taxi if you want to go to V&A Waterfront. I should have booked Icon Apartment which is located near Convention Center.

Stayed March 2014, traveled as a couple
Helpful?
Thank VANESSA983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renier S, Reservations Manager at FlatRock Suites, responded to this review, April 14, 2014
Dear Vanessa

Thank you for your feedback. We always appreciate all feedback as it brings to our attention problems which our guests experience and which we need to adress or correct if we are able to.

Please note that Flatrock Suites is a self catering establishment with a few amenities of a hotel. No breakfast is included as Flatrock Suites do not advertise itself as a hotel but only an apart hotel and all the suites have fully equipped kitchens to enable our guests to prepare their own meals if they so prefer. Flatrock Suites is surrounded by good restaurants where one can enjoy a lovely breakfast.

Amenities such as shampoo, showergel and coffee and tea are only supplied upon check in to start of the guests with some amenities to use especially if they arrive after long flights but as said before this establishment is self catering and the guests need to supply there own shampoo and other amenities once the stock supplied at check in are finished.

The apartment you stayed in (suite 604) is a modern apartment with a good view of Table Mountain and the city and I am really sorry that you have not enjoyed staying in the apartment. All the photo's on the Agoda website of Flatrock Suites are actual photo's of the apartments as we are not allowed to add any fake photo's on the Agoda website.

Flatrock Suites is situated in the city centre and a vibrant area and is surrounded by restaurants, bars and shops which do stay open quite late. The apartment all have double glazed windows but it will unfortunately not cut out all noise.

As for the dirty dishes, we have spoken to the particular Housekeeper and she was diciplined about the incident and is closely monitored to ensure that it does not happen again.

As Flatrock Suites is a self catering establishment the reception only opens from 8-5 but if guests need to check in later the reception will stay open till all the guests have checked in. The V+A Waterfront is also linked with busses from Flatrock Suites as there are 2 bus stops not 50 meteres from the front door of Flatrock Suites with busses passes on their way to the Waterfront every 20 minutes.

Please do accept our sincere apologies again for the inconvenience you experienced while staying with Flatrock Suites and the fact that you did not enjoy your stay.

Kind regards

Renier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about FlatRock Suites

Property: FlatRock Suites
Address: Flatrock | 8 Buiten Street, Cape Town Central 8000, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Hotel Style:
Ranked #37 of 130 Specialty Lodging in Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:4 star — FlatRock Suites 4*
Number of rooms: 8
Official Description (provided by the hotel):
The spectacularly beautiful city of Cape Town, in Southern Africa, is home to FlatRock Suites. Here, just off Long Street – the street that never sleeps – you’ll find this unique combination of luxury apartments… serviced in hotel style.FlatRock Suites provides you with the privacy and independence of apartmentliving combined with many of the services that you would expect from a top-class hotel… including changes of linen, daily service, concierge, reception and more.It’s known as an “Aparthotel” with each suite comfortably furnished, fully equipped but so much more spacious and comfortable than a hotel room would be. All of which combines to make excellent budgeting sense… for holidays or lifestyle living.The location, at the top end of the town, was chosen specifically because it has one of the most soughtafter views in the world… a close-up of the breathtaking Table Mountain. ... more   less 
Reservation Options:
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Also Known As:
FlatRock Suites Cape Town, South Africa

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