My wife and I stayed there for four nights in September 2012. I could not have imagined how good the service would be. Not only were they helpful with dinner suggestions and reservations but they even follow up on problems with providers to which they had no connection. Our agency for Africa had several hiccups and Claire and Steffi saw to it that the agency was contacted and advised of our problems. The use of a mobile phone for taxi service is a wonderful addition and allows you to not worry that the taxi will not know how to get to the inn. We did have a problem one evening being picked up at a restaurant by the taxi service and when to the problem was explained to Claire, she immediately contacted the taxi service and after then we received outstanding taxi service. They do not just provide excellent service for things they control at the inn but also make sure that everything else for your stay in Cape Town is without problems. My wife and I realized on our next to last day in Cape Town, that our agency had not planned a trip to The Winelands for us. I called Claire on my mobile phone while traveling to Hermanus and asked if it was possible to arrange a trip to the wine country the next day before our plane left for Johannesburg. Not only did she arrange it but also arranged for us to be taken directly to the airport from the wine country tour. This was only one of many services the staff provides. Nothing seems to difficult for them to handle and we have never been treated so well in any of our stays at many other locations. I elected to stay at 2Inn1 Kensington because in looking at the reviews on Tripadvisor, I could not believe that with as many reviews that it received, there were no "terrible" or "poor" ratings. After our stay, now I know why it is so highly regarded. Absolutely the best!
- Official Description (provided by the hotel):
- 2inn1 Kensington is flanked by the imposing slopes of Table Mountain and Lion's Head. It combines an authentically, stylishly remodeled Victorian house and a modern designed bungalow set in a beautiful tranquil garden. The pool area has sunbathed terraces offering magnificent views. The luxury rooms are equipped with every possible comfort. ... more less
- Also Known As:
- 2inn1 Kensington Hotel Cape Town Central
- 2Inn1 Kensington Cape Town, South Africa