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“The Best Service Ever”
Review of 2Inn1 Kensington

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2Inn1 Kensington
Ranked #1 of 109 Hotels in Cape Town Central
Certificate of Excellence
Columbia, Maryland
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“The Best Service Ever”
Reviewed October 6, 2012

My wife and I stayed there for four nights in September 2012. I could not have imagined how good the service would be. Not only were they helpful with dinner suggestions and reservations but they even follow up on problems with providers to which they had no connection. Our agency for Africa had several hiccups and Claire and Steffi saw to it that the agency was contacted and advised of our problems. The use of a mobile phone for taxi service is a wonderful addition and allows you to not worry that the taxi will not know how to get to the inn. We did have a problem one evening being picked up at a restaurant by the taxi service and when to the problem was explained to Claire, she immediately contacted the taxi service and after then we received outstanding taxi service. They do not just provide excellent service for things they control at the inn but also make sure that everything else for your stay in Cape Town is without problems. My wife and I realized on our next to last day in Cape Town, that our agency had not planned a trip to The Winelands for us. I called Claire on my mobile phone while traveling to Hermanus and asked if it was possible to arrange a trip to the wine country the next day before our plane left for Johannesburg. Not only did she arrange it but also arranged for us to be taken directly to the airport from the wine country tour. This was only one of many services the staff provides. Nothing seems to difficult for them to handle and we have never been treated so well in any of our stays at many other locations. I elected to stay at 2Inn1 Kensington because in looking at the reviews on Tripadvisor, I could not believe that with as many reviews that it received, there were no "terrible" or "poor" ratings. After our stay, now I know why it is so highly regarded. Absolutely the best!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tajosef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
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English first
Grimsby, United Kingdom
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 3, 2012

Amazing, we stayed in in September for 5 nights and what a place to start our honeymoon. From the moment we arrived to the moment we left it was perfect. The staff were amazing and Clare and Stephanie were simply the best. Nothing was a problem they were helpful tentative and certainly in the right type of job best suited to their personalities. Great location, and if you wanted to travel they would print off directions, book trips, restaurants they could not do enough for you. We had only one regret and it was that we did not stay long enough. The hotel even provided you with a mobile for your stay... All the recommendations they made were simply perfect they offer advise and options what more could you ask for. We would certainly not hesitate to recommend this wonderful establishment and would definitely return to it next time in the Cape, look no further than this for all your needs

Room Tip: We had a room on the road side which gave us a good view of table top mountain, very cosy with all m...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wendy503975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 25, 2012

We stayed for 6 nights in Sep 2012. Everything was perfect. Impeccable service, great location, delicious breakfast and charming facilities. Steffi, Claire, and Klaus think of everything to make life easier for guests. Helped us rent a car, book restaurants and gave us great tips about Cape Town. They even gave us a cell phone so we could call a taxi anytime when we were out or call the hotel if we needed to.We were in a front room on the ground floor with no view, but very comfortable. It is a very very special place to stay.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gisela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
4 hotel reviews
Reviewed September 23, 2012

We stayed for 5 nights in Feb 2012, my review is slightly overdue! Cape Town is a wonderful place to visit but staying here certainly helped to make our visit even more special. Steffi, Clare and Klaus work so hard to ensure you have everything you could possibly want or need - they gave us some great restaurant recommendations and booked them for us. Also booked table mountain tickets for us. When we said we were keen to try parasailing from Lion's Head, Steffi was on the phone to the parasailing company every morning checking the weather conditions to see if we could go. We had tried to reserve a table at Test Kitchen, and were told there was a 2 month waiting list. Steffi gave up her own 8pm reservation for us on Valentine's day. We were very touched by that, and won't ever forget it!
We have lots of places in the world we would like to visit, but Cape Town is top of the list for a repeat visit - we have recommended 2inn1 to all family and friends and will 100% stay here if we do return.

Room Tip: Next time we will request a room in the upper floors of main house - for views, balconies and slight...
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Catc000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado, United States
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 18, 2012

My husband and I stayed here with another couple for 3 nights in August, and it was absolutely beyond our wildest expectations. NEVER have we ever experienced the service provided by Steffi, Claire and the rest of the staff. They answered all our questions, made wonderful suggestions on things to do and places to go, and then made all the reservations for us! We would recommend this lovely place to anyone. Great location, great facility, fabulous staff, wonderful food, hot tub, I could go on and on.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
91 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed September 13, 2012

There's no point in repeating all the good things about 2inn1 that all the previous reviewers have said except to say: Yes, it's all true! We spent 5 lovely days at 2inn1 and now we know what it's like to have top notch personal assistants. Because that's how Steffi and Claire, as well as the rest of the staff and the owners, function. They tackle all problems with gusto - small or big. Some personal examples: when the Robben Island ferry cancelled our long held reservation, Claire immediately swung into action and got us a new reservation - for that very morning! When I had a problem with my half of the mattress, Klaus and Steffi immediately tore the bed apart and inserted another duvet underneath and worked some other kind of magic. When there was a taxi mix-up around the time we had a dinner reservation, Klaus insisted on driving us himself to the restaurant.

What we especially liked about all the staff was that although they were always professional in manner, they were also casual, warm, and approachable. There is nothing snooty about them.

We chose 2inn1 based on trip advisor reviews. Now that we've stayed there, we would never consider staying anywhere else in Capetown. In fact, we only wish we lived a lot closer so we could visit more often.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mid214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erkrath, Germany
Level Contributor
264 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed September 8, 2012 via mobile

This was one of the very rare decisions, when I decided not to take a Hilton Hotel (like I normally do), but to look onto tripadvisor's home page and to take No 1 suggestion. Even the email traffic all around reservation was quick, informative and helpful, I ordered a room, and they asked me soon afterwards if they should arrange anything (like airport transportation, some events as table mountain eg) advance for , just to avoid any bad surprises in long queues etc. The welcome was friendly, honest, attentive and very personal, never had a welcome like this We were brought to our room, that really was perfect equipped, absolutely clean. Everything is designed in a lovely and authenthic regional manner. The breakfast leaves you without any additional wishes, you might get really everything you would decide, brought to you by the owners themselves (who are always present as well as Steffi and Claire, the managers). You can always ask everybody, and they will assist you immidiately. The suggestions for trips and restaurants are always top, and just when you decided to go there they will make the booking or reservation for you without any further notice. Nearly the whole staff ist there from the early beginning, which gives a strange idea of the overall atmosphere. The place is safe, even you might not need him, but the guard is on duty every night. Do I really have anything to complain for? No, perhaps 1 thing they could improve for me in future: an additional hook in the bathroom for my toiletry kit,. Coming back in future? Definitely, and I truly hope that they will have a room for me, because 2inn1 deserves being No 1 in Cape Town!

Stayed September 2012, traveled as a couple
Helpful?
3 Thank Mchenchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about 2Inn1 Kensington

Property: 2Inn1 Kensington
Address: 21 Kensington Crescent | Oranjezicht / Gardens, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#1 Romantic Hotel in Cape Town Central
#1 Luxury Hotel in Cape Town Central
#22 Family Hotel in Cape Town Central
#23 Business Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:4 star — 2Inn1 Kensington 4*
Number of rooms: 9
Official Description (provided by the hotel):
2inn1 Kensington is flanked by the imposing slopes of Table Mountain and Lion's Head. It combines an authentically, stylishly remodeled Victorian house and a modern designed bungalow set in a beautiful tranquil garden. The pool area has sunbathed terraces offering magnificent views. The luxury rooms are equipped with every possible comfort. ... more   less 
Also Known As:
2inn1 Kensington Hotel Cape Town Central
2Inn1 Kensington Cape Town, South Africa

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