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Reviewed 4 weeks ago via mobile

Some well-travelled friends suggested we stay at Derwent House for our recent 9-day stay in Cape Town, raving about outstanding hospitality, genuine friendliness and great boutique atmosphere. All of these descriptors are not only true, but are only the beginning of what makes Derwent House a fantastic place to stay. The level of attention to detail, and communication among the staff is next-level. Our needs were met, and our expectations exceeded. They made informed and competent tour suggestions, helping us weigh options, and followed through with every one of our requests, often even anticipating some. Anahid, Armin, Luca, Clare, Future (and others whose name shamefully escapes me): you made our stay memorable, and we thank you.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Glessard84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derwentowners, Owner at Derwent House Boutique Hotel, responded to this reviewResponded 3 weeks ago

Thank you so much for this warm and generous review, Glessard84 -- we're overjoyed that we lived up to your friends' recommendation and helped make your Cape Town visit memorable! That's the very best accolade of all, and hopefully keeps you coming back again and again -- along with your friends and family. Almost half of our guests are returning guests and almost half of all new guests are referred by previous guests . . . So it's a real family affair at Derwent House , thanks to endorsements like yours.

We so enjoyed getting to know you and helping with your activity planning--and eating--while in Cape Town. Only so sorry that we could not organise some sharks for you: you'll just have to come back to try again. Your enthusiasm, warmth and graciousness was remarked upon and much appreciated by the whole team. And over nine days, you two really did become part of the Derwent family.

Many thanks to you both for choosing to stay with us and then taking the time to share your experience with other travellers in this forum -- we're all very grateful, and look forward to welcoming you back again in the not-too-distant future!

From all of us, all the very best from Cape Town,

Anahid, Armin, Luca, Claire, Future and the team



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2019

Stay 7th - 14th April 2019
We fell in love with Cape Town because we fell in love with Derwent House. This little boutique hotel exudes warmth & character with its rich & vibrant colours, beautiful friendly owners & wonderful staff. From the moment we stepped through the door at 9pm after a big day of travel & were greeted with a big smile & a lovely glass of wine, we were made to feel welcome. I was celebrating my birthday & the efforts the staff went to setting up our room with balloons & decorations plus champagne was really special & a lovely surprise. The owners Anahid & Armin make the effort to personally meet every person during their stay & nothing is too much trouble. Before our stay Anahid liaised via email with suggestions & recommendations for sightseeing & dining as well as making bookings for us, making the whole stay absolutely seamless. The breakfasts are delicious, the scrambled eggs with trout our new fave! After a day of sightseeing, coming back to such happy faces & genuine interest in our day really felt like coming home. The only sad thing about our stay was leaving as now we miss our new family. Thank you all for making our stay so special & memorable.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank KerrieLyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derwentowners, Owner at Derwent House Boutique Hotel, responded to this reviewResponded 4 weeks ago

Dear KerrieLyn,

Wow -- mission accomplished: we helped you to fall in love with our beautiful city!! Hopefully, you'll be back again and again . . . We definitely hope so. It was such fun to work together planning and organising your special birthday visit to Cape Town. I could not be happier to hear that it lived up to your expectations -- and that we were able to help make it special for you.

Thank you for this wonderful endorsement--and especially for highlighting the excellence of our amazing team. Speaking on everyone's behalf, we really enjoyed hosting you and getting acquainted. Florence has even suggested that our scrambled egg on toast with Franschhoek trout be renamed after you . . . and Bongi misses your lovely compliments on her pastries and baking for afternoon tea.

We all miss your energy, enthusiasm and appreciation for everything the city has to offer. We'd love to welcome you back again--there's still so much to see and do. Don't wait for another landmark occasion -- we're only a [longish] flight away.

We can't thank you enough for your review -- much appreciate your taking the time to share your experience here. And looking forward to next time!

From the entire team, warm greetings from Cape Town,

Anahid & Armin

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Reviewed June 4, 2019 via mobile

The Dewent Boutique Hotel team made our Capetown trip perfect!!! We have been at many hotels all over the world, but the Derwent is outstanding; I do not know where to start: stylish & also African typical interior, warm welcome, fresh towels & drinks after our morning run, delicious breakfast with really everything we liked (especially the daily specials & our individual wishes), perfect recommendations & reservations for restaurants and the city, interesting conversations with the team incl. individual drinks and night cabs, cosy rooms with hot water bottle for the cold nights under the bed each evening, ....

I could going on with the list of positive things concerning the Derwent Boutique...

Thank you again very much, lovely Derwent team, for this great stay at your place. If we are in CPT, we will definitely stay at your hotel again!

Date of stay: June 2019
Trip type: Traveled as a couple
Thank mk7284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derwentowners, General Manager at Derwent House Boutique Hotel, responded to this reviewResponded 4 weeks ago

Vielen Dank, mk7284--we'll be waiting for you to come back, hopefully soon!

You've touched on lots of highlights that made your stay special -- and we're so grateful to have your appreciative feedback. We put lots of time, thought and energy into how we can improve our guest experience, so it's really helpful to have positive reaction.

You two definitely hit the ground running--literally!--during your short stay. Glad you enjoyed our running routes, and especially that we were able to help refresh and refuel you with chilled towels, water and a hearty breakfast every morning! Well done for trying all of our daily breakfast specials: just a little taste of the world, South African-style .

All of us enjoyed chatting and getting acquainted during your stay. When people arrive as guests and leave as friends, feels like we've accomplished something. We are all looking forward to seeing you again next time, and promise an even-better Derwent House experience then!

Thanks again for your wonderful endorsement!

Sunny greetings to you both from the whole crew,

Luca

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Reviewed May 27, 2019

We spent 3 nights at Derwent House and wish we could have stayed longer! The room was perfect, with a nice view of Table Mountain. The breakfasts were wonderful and the location was great, within walking distance or a very short drive to great restaurants. every member of the staff was so friendly and helpful! Thank you to all who made our visit memorable!

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ambassador823313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derwentowners, Owner at Derwent House Boutique Hotel, responded to this reviewResponded 4 weeks ago

Thank you, Ambassador823313, for this warm and generous feedback: we too wish you could have stayed longer and hope you'll be back again soon. We could not ask for a greater accolade than having helped make your visit to Cape Town memorable -- except a return visit.

It's great to hear that we fuelled you up suitably to start your days and that our service stars lived up to expectation. As for our gorgeous landmark -- well, Table Mountain is the centrepiece of the city, so when you're here at the base, you're quickly everywhere! Glad you appreciated staying so centrally.

We're truly grateful for your wonderful review -- and hope to have the chance to help create more great memories on a future visit.

Meanwhile, from all of us, wish you many sunny greetings from Cape Town,

Anahid & the Derwent team

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Reviewed May 18, 2019

We have found this boutique hotel on TripAdvisor. What a good choice. Nicely located on footsteps of Table Mountain in a very quiet neighborhood away from the crowd of the VA waterfront. Walking distance from the centrum and Bo-Kaap. You really feel like a home. Exquisitely decorated and very welcoming staff. That was a beautiful experience.

Room tip: Our room had a view on table top...
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank BertrandT838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derwentowners, Owner at Derwent House Boutique Hotel, responded to this reviewResponded May 19, 2019

And such a "beautiful" review, Bertrand T-- merci beaucoup! So glad you enjoyed our great neighbourhood: it is an amazingly central location, steps away from Kloof Street, but quiet, residential and entirely un-touristy (i.e. just the right distance from the V&A Waterfront ).

But mostly, we're delighted that you felt at home with us: that's what we're aiming for, so it's always great to get feedback from guests that we've got it right for them. "A small piece of heaven"?? What more could we ask! You're just the best--thank you so much for this superlative endorsement.

We'd love to welcome you back any time. Jusqu'à la prochaine fois . . .

Warm greetings from the whole team,

Anahid & Luca

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