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“Great stay” 4 of 5 bubbles
Review of Southern Sun Waterfront Cape Town

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Southern Sun Waterfront Cape Town
Ranked #30 of 106 Hotels in Cape Town Central
Certificate of Excellence
Empangeni
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great stay”
4 of 5 bubbles Reviewed August 18, 2014

I stayed there during a conference. All the staff were extremely helpful and friendly. They have a great Salon and gym. I loved the bed with the fluffy pillows and duvet. The meals served by the hotel was delicious and well presented.
My room smelled of smoke although it is marked as a non-smoking room. That is the only reason for the hotel to get 4 stars instead of 5. Smoking control in rooms should be better handled.

  • Stayed August 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Mumwith2girls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, August 19, 2014
Dear Mumwith2girls,

Thank you for your comments following your recent stay

We are pleased that you enjoyed our services and were well looked after.

In addition , we also take note of your comment regarding the " smokey" smell in the rooms and, whilst it is difficult to control guests who chose to smoke in a non-smoking room, we will endeavor to manage this better

Warm regards



JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Pretoria
2 reviews
5 of 5 bubbles Reviewed August 17, 2014

What an awesome hotel! We went there for my fiancé's 30th birthday celebration and what a pleasant stay we had!
Florence Heydenrych (Guest relations manager) arranged for sparkling wine and chocolates on arrival. I can not thank you enough for your great overall service and the wonderful time we had at the Southern Sun Waterfront. Highly recommended!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Nicola179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, August 19, 2014
Dear Nicolas 179

Thank you for your feedback following your recent stay with us

We are delighted that you choice our hotel to celebrate your 30th birthday and that Florence took such great ar elf you.

It certainly is our intention to aside our guests in any way possible and we are pleased that you enjoyed our services.

Once again , congratulations on your 30th and we look forward to welcoming you back soon


Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandton, South Africa
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 14, 2014

Love staying at this hotel for business, couple and family trips. The rooms are clean, comfortable and well maintained. The hotel is centrally positioned with many attractions within walking distance. The room service is good and the breakfast buffet served is tasty and of good quality

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, August 16, 2014
Dear Alta B

Thank you for your feedback

We truly appreciate your comments and will ensure that they are shared with our team members for their information

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed August 14, 2014 via mobile

Stayed here for 4 nights on a business trip. The hotel is close to the Table Top mountain and you can view it from some of the rooms. It's about 5 minutes drive from the waterfront mall which is recommended for shopping and the dining options. The hotel has a feeder bus every 30 minutes to and from the waterfront mall. However I was surprised that they charged me 40 rands to use it whereas the guests who had checked in as a part of group booking were not charged the bus fare. I found this strange! Breakfast is average but then when on a business trip you don't bother about such things. It's got a small gym which is pretty much OK.

Stayed July 2014, traveled on business
Helpful?
Thank Larry7591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, August 16, 2014
Dear Larry 7591

Thank you for your comments following your recent business trip

Your experience is importnant to us and we really take the feedback from our guests very seriously as we strive to deliver service excellence

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 14, 2014 via mobile

This is a great family hotel. Thoroughly enjoyed our stay. Very convenient location very close proximity to the waterfront and Cape Town ICC and a great base to explore Cape Town from.
The concierge services were good. We were able to get discounted tickets to see Cape Towns main points of interest. Food was good.

Stayed September 2013, traveled as a couple
Helpful?
Thank Ashina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, August 16, 2014
Dear Ashina R

Many thanks for your feedback following your recent stay with us

We appreciate you taking the time to advise us of your experience at our hotel and we will certainly share your comments with all of our team members

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 13, 2014

Amazing staff willing to look after all your needs, clean and very comfortable rooms, great breakfast and dinner, good wi fi connection and great location walking distance to the water front. Good place to stay at for family holidays.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Ahmedpandor1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, August 14, 2014
Dear Ahmedpandor1969

Thank you for your comments following your recent stay with us

Your positive experience will go a long way towards ensuring that we will be able to encourage all of our team members to continue with our quest to achieve even greater sevice excellence

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 12, 2014

We spent 4 nights at this hotel on the start of our African Adenture! The hotel is ideally situated about 10 minutes from the wharf with their complimentary shuttle service, which runs every 30 minutes. The rooms were modern and very clean, although fitting 2 adults and 2 grown children into one room is a bit tight! The breakfast buffet was amazing and they had a great bar with sandwiches and snacks for the kids! Every day they also offered water, hot chocolate and candy in the lobby which was a real treat for our children! The staff was helpful and courteous. Would definitely recommend this hotel!

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paolo492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, August 14, 2014
Dear Paolo492

Thank you so much for taking the time and trouble to advise us of your positive experience during your recent stay with us

We are delighted that you enjoyed your holiday in Caoe Town and that we were able to enhance your memories in the " Mother City "

Once again , thank you and we look forward to welcoming you back soon


Warm regards



JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Waterfront Cape Town

Property: Southern Sun Waterfront Cape Town
Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#30 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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