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“Stunning stay at this hotel”

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Southern Sun Waterfront Cape Town
Ranked #31 of 111 Hotels in Cape Town Central
Certificate of Excellence
Reviewed September 3, 2013

Excellent staff, fabulous breakfast and very comfortable rooms. Great access to the waterfront and city centre. If you have a car your are charged R40.00 per day parking fee. Found this a bit odd as there is nowhere else to park your car.

  • Stayed: August 2013, traveled as a couple
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Thank Tranquility37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded September 4, 2013

Dear Valued Guest,

Thank you for posting your review based your recent visit to our hotel.

We are pleased that you ejoyed your stay with us and hope to have you back with us again on your next visit to Cape Town.

Kind regards,
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,360 - 1,366 of 1,997 reviews

Reviewed September 3, 2013

The service is very good and the decor fantastic.It is ideally situated near V & A Waterfront. The V & A Waterfront is an ideal attraction to visit. The food was marvellous and the service excellent. I went with my husband and we had a fabulous view of the ocean.

Room Tip: See facing is always a bonus
  • Stayed: October 2012, traveled as a couple
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Thank Magdellize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded September 4, 2013

Dear Valued Guest,

Thank you for the kind comments recently posted on Tripadvisor.

We are pleased that you thoroughly enjoyed your stay with us and hope to see you back with us again soon.

Kind regards,
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013 via mobile

I usually stay in this hotel when in Cape Town on business. The location is great, with easy access to the Waterfront and the City Centre. I am always warmly welcomed by the staff, who are among the friendliest I have encountered. The facilities, though, are not always up to scratch. The last time I was there, I reported a broken toilet twice, yet nothing happened. Thanks to Wanda, the hotel redeemed itself. Wanda ensured that I was moved to another room as soon as he became aware of the problem and provided me with a little gift as an apology. He also kept checking to ensure that I was fine. Siyasanga, the (handsome) waitron, was attentive and took great care of my colleagues and me. If they can get the facilities perfect, they'll be great.

  • Stayed: August 2013
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Thank Des1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded September 4, 2013

Dear Valued Guest,

Thank you for your review recently posted on Tripadvisor.

We appreciate your valuable comments and will certainly share this amongst our team.

The hotel is currently underway with extensive room rennovations and we are confident that this will contribute towards further improving our standards/facilities at our property.

We look forward to welcome you on your return to Cape Town.

Kind regards,
Klaus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

We stayed at the Southern Sun Waterfront for 4 days. Everything about the hotel was great, nice rooms, great breakfasts but best of all was the amazing service from the staff. I have stayed in many hotels in many countries over the years but I've never experienced such attentive service before. Nothing was too much trouble for the cheerful and helpful staff there. A very enjoyable stay.

  • Stayed: August 2013, traveled with friends
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1  Thank Ushabitas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded August 29, 2013

Dear Valued Guest,

Thank you for sharing your great experince at our hotel during your visit to Cape Town.

We strive to ensure our guests have a memorable experience and we are pleased that you enjoyed your stay with us and will take back fond memories of your travels.

We look forward to welcome you back again in near future.

Kind regards,
Klaus Ahlers
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013 via mobile

We stayedhere for our last 3 nights in S.A.. We had 3 adults in a room with 2 double beds and expected to be a little cramped, but it was a very small room, with very little storage space. We had to ask for extra towels every day - surely the maids could tell 3 people were in the room! The room was noisy as we could hear allcthe showers//baths running/emptying morning and evening - hope the reburb sorts this!
The inhouse restaurant was pricey, but the food was reasonably good, was a little disappointed in breakfast. Having stayed at an another hotel in group where the breakfast was really good. I could not get a pot of tea, only the stewed tea the waitress had in the flask/jug.
We were expecting the hotel to be on 'The Waterfront' as it's name suggests, we were given verbal instructions on how to walk down, but were then told it was not safe to do so after dark. The shuttle bus was appreciated, but could have been a little more frequent.
On the plus side, most of the reception staff were very helpful, with a couple of exceptions.

  • Stayed: August 2013
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1  Thank janedodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded August 28, 2013

Dear Valued Guest,

Thank you for your reveiew regarding your recent stay with us.

Please accept our sincere apologies for the service inconsistencies you experienced during your recent stay with us. This is definitely not our standard and the issues you highlighted are being addressed.

We hope that you would give us another opportunity in the future when you visit Cape Town.

Kind regards,
Klaus

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Reviewed August 27, 2013

A most pleasing hotel to stay in with a big welcome from the Manager right on down to the doormen.Restraunt staff very friendly and helpful the Hotel is spotless and is idealy located with shuttle bus to and from the Waterfront.

  • Stayed: November 2012, traveled on business
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Thank Jan1460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded August 28, 2013

Dear Valued Guest,

Thank you for your kind comments posted recently on your stay at our hotel.

We are pleased that we could be of service to you and appreciate your feedback.

We look to see you back with us in the near future.

Kind regards,
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

Our family of 7 stayed here for 4 nights from August 3rd and were very pleased with the hotel. It was a good location and we were able to use the shuttle to go over to the V&A shopping mall. The staff were very helpful and at a moment's notice the dining room arranged a small cake for our granddaughter's 10th birthday and sang to her at breakfast as we were leaving that day.

  • Stayed: August 2013, traveled with family
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1  Thank Margot2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klaus A, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded August 28, 2013

Dear Valued Guest,

Thank you for writing your review regarding you recent stay at our hotel.

We are pleased that you had a memorable experience and hope that we can be of service to you again in the future.

Kind regards,
Klaus Ahlers
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#31 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
Price Range: $183 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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