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“Ambivalent about my experience”

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Southern Sun Waterfront Cape Town
Ranked #32 of 109 Hotels in Cape Town Central
Certificate of Excellence
Geneva, Switzerland
Level Contributor
92 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Ambivalent about my experience”
Reviewed May 18, 2013

The positives: Nice, helpful staff, good breakfast buffet, convenient location (near the CTICC and reasonably close to the Waterfront). I had a massage in the tiny salon, and have to say that it was an excellent experience.

But...The windows are single-paned, which means lots of noise from the exterior (ask for a room away from the road) and the sense that the window isn't properly shut. The rooms need to be refreshed, as the wallpaper and fixtures are a bit tired. The personal supplies in the bathrooms were lacking (for a hotel that claims to be a 4-star, this seemed quite hopeless). There was no minibar, no robe, no slippers...for someone staying for an extended period, this was a problem, especially as the carpets didn't look very fresh. Wi-Fi was outrageously expensive, which makes no sense in this day and age, and one has to log on again and again. Why offer a shuttle to the Waterfront, and then charge for it? A taxi costs the same and is less of a hassle.

I stayed here on business, but would not return if I were to come on holidays.

Room Tip: Ask for a room that does not face the road. Opt for an executive room so you will have a minibar and...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rat_race_escapee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, May 20, 2013
Dear Valued Guest,

Thank you for your constructive feedback following your recent stay with us.

Please accept our apologies for any shortcomings that you experienced. We are happy to advise that we have started a major refurbishment of our guest rooms, which will include mini bar fridges in all rooms.

All the various issues that you raised , have been passed on to the relevant departments for there attention and action.

Once again , thank you for your feedback.

Warm regards

JEFF ROSENBERG
GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Loughborough, United Kingdom
Level Contributor
68 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 17, 2013

Very good hotel near waterfront area of Cape Town. Was on a flying visit to Cape Town so didn't get chnace to use too many facilities. Bar area was well appointed. Meeting rooms very good. I had room 620 in a corner overlooking a court yard so it was very quiet. Room was spaceous and well appointed. The only problem was the fact that people had to visit the loo's in selected rooms on the first floor. Plan your trip in good time to avoid embarrasment. Very friendly staff and the room rates were very good value for a hotel of this class

Room Tip: Ask for rooms overlooking the open courtyard area
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank briankirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, May 18, 2013
Dear Valued Guest,

Thank you so much for taking the time to send us your feedback following your recent stay with us.

All your comments have been noted and will be passed on to the relevantbstaff accordingy

The guest restrooms were in the process of being upgraded during your stay, however , I am pleased to advised that they will be completed within the next couple of days

Once again , many thanks for your feedback and we look forward to welcoming you back to the Southern Sun Waterfront in the not too distant future.

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
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Sandton, South Africa
Level Contributor
245 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 7, 2013

I was disappointed by the room quality at this hotel. I stayed at the Westin a few months ago and the quality was worlds apart, given the room rates being fairly comparable. The hotel is being renovated. The front and lobby facade belies the quality of the rooms which were small and were more of a 3 star motel than the standard that I have seen at other 4 star southern sun. Also I had a room on the 3rd floor facing the road which was very noisy ( not sound proofed windows). But at least the breakfast was decent

Room Tip: Rooms ...40-60 are road facing and on the 3rd floor you can hear cars go by!
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SZavahir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, May 11, 2013
Dear Valued Guest

Many thanks for your constructive feedback

As the Westin , is a 5 star hotel and the Southern Sun Waterfront is a 4 star hotel, it is quite understandable that they have larger rooms etc.

However, in addition to the Porte Cochere that is being refurbished , we have started on the refurbishment of all of our 546 rooms which will. no doubt enhance the accommodation experience considerably. We have made several changes to the overall design in each room and I am sure that you will enjoy the new room experience

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 7, 2013

I booked this hotel for easter holidays we spent in Cape town for 8 days and I received good service and I loved the kids club, my niece enjoyed it. I stayed in 12th floor lovely views and the room was clean and if there was anything we needed house keepers were very prompt. This hotel is so central its perfect location, there is a shuttle that takes you to the waterfront. I enjoyed the spa also, excellent overall. I will stay here again. Worth every penny.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tobzit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, May 11, 2013
Dear Valued Guest,

Thank you so much for taking the time and trouble to advise us of your comments following your recent stay with us.

It is only with feedback such as yours , that we are able to continuously improve on our service levels and we will ensure that the staff are advised accordingly

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, Western Cape, South Africa
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 6, 2013

We were part of the organising team of the SPAR conference in March. The support and efficient help we received from the GM Jeff and the front office manageress Mercia was outstanding. Nothing was a problem, even last minute walk- ins, wi-fi was pre-organised for the delegates, rooms were ready before the time,room access cards ready. Mercia was available at 11 at night and Jeff came in especially on his day off and birthday to oversee things ran smoothly! Breakfast, lunch, tea ,sandwiches were offered to us during our long shifts. I must make mention of the excellent concierge desk run by Illios as well. Our conference was spread across 3 hotel venues and the Tsogo Holiday Inn Waterfront was by FAR the best. Thank you again! Anja and Arlene xxx

  • Stayed March 2013, traveled on business
    • Service
Helpful?
Thank Anja M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, May 11, 2013
Dear Valued Guest,

Thank you for your feedback following your recent stay with us.

It is certainly gratifying to receive comments such as those from yourself as they go a long way towards motivating our staff as we strive to achieve service excellence

We will ensure that our staff are advised accordingly

Once again , many thanks and we look forward to working with you again soon

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 4, 2013

The Southern Sun Waterfront Hotel, not actually on the Waterfront but a brisk walk will soon get you to the V&A Waterfront where a large choice of shopping and restaurants are available. The hotel is convenient to the Conference center & the center of town. This is a large, well managed property with, comfy beds, clean showers and a great buffet breakfast.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, May 5, 2013
Dear Valued Guest,

Many thanks for taking the time and effort to advise us of your experience during your recent stay with us

We truly apple Kate your comments and we will ensure that they are discussed with the relevant team members concerned.

All feedback is appreciated as this enables us to continuously improve on our product as we strive for service excellence

Once again many thanks

Warm regards


JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vijante mundial
Level Contributor
103 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed May 3, 2013

This is an average hotel. The name is confusing cause is not at the waterfront.
Breakfast is the best, complete buffet with colds and hots, fruits, veggies, meat, eggs, drinks, pastries...you'll never want to finish.
Rooms are clean but small.
Staff very helpful.
Bar and restaurant reasonable.

Room Tip: Not facing the highway
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MigueAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for your feedbag k following your recent stay with us.

All your comments will. E discussed with the relevant department concerned for their immediate attention.

Although you found our facilities tombe small . We are pleased that you found our staff efficient and friendly.We have just started with the refurbishment of all of our guest rooms adnd we have looked to ensure that we work within the confines of the size of the room , but to create more space for the convenience of our guests

Once again , thank you for taking the time to let us have your feedback.

Warm regards

JEFF ROSENBERG
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Waterfront Cape Town

Property: Southern Sun Waterfront Cape Town
Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Official Description (provided by the hotel):
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa

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